There’s nothing like an honest, unbiased review to help you make a big decision. But unfortunately, they’re not always easy to find. That’s why we’ve gathered genuine SmileDirectClub customer reviews right here.
Consider this your go-to source for honest SmileDirectClub before-and-afters (and everything in between). No sponsorship, no actors — just real people and real opinions.
Smile Prep offers readers a small financial incentive in exchange for their unbiased reviews. We require proof of purchase before accepting reviews, and all reviewers must have completed at least three months of aligner treatment. You can learn more (and find out how to submit a review of your own) by checking out our customer review page.
Customer Ratings
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Filters: All Ratings, All Conditions TreatedResults: 61 through 90 out of 114 resultsIzabela B.Grand Rapids, MI2 years agoSpacingCrossbiteMidlineIt has always bothered me how my jaw looked misaligned in pictures. I also have a very stubborn front tooth that tends to rotate. So far I have seen improvement with my teeth and I’m hopeful to have the problems fixed.
Helpful?Kalie L.Phoenix, AZ2 years agoCrowdingSnaggletoothCrossbiteI had braces when I was younger and sadly I did not listen to my parents and they said I should wear my aligners. Because of this I ended up getting a crossbite on my bottom teeth and one of them started to push back. I was super self-conscious about my smile and that’s when I started to research all the aligners out there. I went with smile direct because they were affordable and I had a friend who had great things to say about her experience. I’m almost done with my treatment and I can say I’m absolutely in love. They have 24/7 customer support and an app that shows you what your smile will look like at the end. I absolutely love them!
Helpful?Oleg P.Chicago2 years agoCrowdingIt went smoothly. I visited their cabinet to make my 3d scan and got a treatment plan in less then 1 week I think. The treatment was for longer than expected but I like the results. Liked little perks as free whitening. 5 stars.
Helpful?Brian L.Oakland, CA3 years agoSnaggletoothMy review is short and sweet. This process took a little too long, was a little too painful, and a little too difficult to stay on track. However, I did the best I could and my results show exactly what happens when you a patient and follow instructions. Just do your best to keep your aligners in as long as possible. I am now using my retainers and over a year after completing my treatment plan I am still more confident with my new smile. I would recommend this, but it is not for the faint of heart.
Helpful?Mary J.Covington3 years agoCrowdingSnaggletoothOverbiteMidlineI have only been on the transformation for 3 months, out of a 7 month journey but I can already see movement. The staff at smile direct have always been responsive and helpful. I was only approved for upper movement until my gums were corrected on my lower jaw which is in progress. The cost for quality of product and service is worth the money!
Helpful?Davina L.Fredericksburg, VA2 years agoCrowdingOverbiteI decided to go with smiles direct club because they were cheaper than Invisalign. The customer support hasn’t been that great. I’ve had multiple issues and they have yet to address those concerns. If you only need a top or bottom aligner, you will be forced to pay the same price as if you had both sets. The impression kit was simple to use and may have been the best part of the entire experience. I can’t honestly recommend them to other people because I haven’t had a good experience with them.
Helpful?Looking for Straighter Teeth on a Budget? You Have Options.
SmileDirectClub is one of several popular companies to offer low cost aligner treatment without the dental office visits. If you’d like to compare options, be sure to check out our article covering recommended companies offering aligner treatment from home.
Clarissa O.Minnesota3 years agoCrowdingSpacingI did Smile direct for 7 months in total. 5 months to begin and 2 months of refinements afterwards. My dentist was impressed. My reasoning for only 4 stars is the fact that they have SLOW service and response time if you send them emails. My advice is that you just need to consult your DDS before hand. If you dont, and you spend all that money you might be upset if something goes wrong. Why take the risk? Just see your dentist and they will let you know if you are a good fit for SD. If not, dont do it anyway.
Helpful?Laura R.Athens, GA3 years agoSpacingSo I am in Month 4 out of 5. Let me start out with the worst part: The pain. I have been flying through Advil left and right to help with the soreness. I think that a lot of people can tolerate it but for me, it is pretty bad. I usually put my new aligners in before bed and take some melatonin and some Advil so I sleep well. Each new aligner makes your teeth really sore so be prepared for soft foods. Onto the good…okay so my teeth have a lot of progress! I already feel more confident! I paid a lot of this and I am glad it is working. If I can do it, so can you. Just be tough and you won’t regret it!
Helpful?Tori R.Ohio3 years agoSpacingSmile Direct Club has given me the chance at a smile I have only dreamed of. The insurance my family I have wouldn’t let me get braces since it was purely for cosmetics. I also chose SDC as it was WAY cheaper than paying for braces out of pocket, and faster.
My smile plan is five months. That’s it, 5 months for the smile of my dreams. I was always known as “the girl with the gap” in school and I couldn’t take it anymore. Their customer service was excellent and helped me with any questions I had. Within 3 months, I was seeing changes! I had my impression kit sent, then sent back in, and within weeks my aligners arrived. Quickly!! If you are trying to figure out what to do, I’ll help you: Smile Direct Club.
Helpful?Alyssa G.New York, NY2 years agoCrowdingSpacingI had a great experience with this company. My box with everything included arrived within 2 weeks of ordering it as promised. I wore the retainers in total for about 5 months and I was able to see results. I mostly had overcrowding but also some spacing issues that it took care of. I changed to a new retainer either weekly or every 2 weeks. The first day I put them in they were tight but I made sure to do it at night so the worst of it would be when I was sleeping and by morning it was mostly better. One retainer did slightly cut into my gums but the kit included a file that I was able to use and file it down. This was a lot less expensive than what my dentist quoted me so is give it a try before you drop $5-6k.
Helpful?Maliha H.Egg Harbor Township, NJ2 years agoMidlineThis is was the biggest waste of money. I received a full refund. It took 3 times for them to re-scan and give me new sets of aligners. Each time I tried to cancel they tried to convince me to try again. After the third time, I requested my full refund. I cannot share a before or after photo because absolutely nothing shifted. I attached a photo of my teeth now since I stopped my treatment with them. The way my teeth were before it stayed exactly the same There were no changes it was like wearing and paying for something just for decoration. I am not sure how they are even still in business honestly.
Helpful?Alyssa G.New York, NY2 years agoCrowdingOverbiteI’ve been wearing the aligners for a little over 4 months now and I’ve already seen results. I mainly got them to fix some overcrowding on my bottom teeth. I didn’t want to spend the 6k that my dentist was going to charge me so this was a great alternative. The process has been very easy. I went into smile direct before I ordered them and had a 3D scan – the guy did a wonderful job.
They sent me all the aligners shortly after and I am using their account to track my progress and reminders for when the change the aligners. Some are weekly and some are for 2 weeks. I recommend you get a get the tablets to clean them. You can find them at any drug store or a target. The only issue I had was 1 or 2 of the retainers cut into my guns but they send you a file with your kit and I was able to use that to fix the problem.
Helpful?Kevin D.Charlotte2 years agoCrowdingSpacingOverall, I did this to straighten my teeth. I chose SmileDirectClub because I knew people who already had done it. They have definitely met my expectations thus far because I have seen tangible progress. Customer service was great throughout the process. Nothing feedback-wise, but I would be cognizant of the fact that removing them to eat can be tricky sometimes, especially when going to work. Overall, though, I would definitely recommend SmileDirectClub.
Helpful?Richard R.Delaware3 years agoCrowdingSpacingSmile Direct Club has been nothing short of FANTASTIC for me. I honestly dont really have anything negative to say about Smile Direct Club, outside of the fact that their trays are not very well made. They do get the job done, but literally every one that I used had to be filed down because after a few hours they began to irritate my gums becuase of poorly cut edges. Outside of that, the aligners werent overly expensive, the staff was always helpful, and the treatment only lasted about 8 months for me. I may have had a lucky experience, but for the cost I think it is worth it to take the jump and try it out.
Helpful?Jalicia R.Cincinnati2 years agoCrowdingI chose to purchase the smile direct club aligners because the crowding on my lower teeth had gotten pretty bad. Any time I have a question someone from SDC gets back to me quickly. I am not completely finished yet but I have had fewer headaches and am feeling more confident since starting my aligner journey.
Helpful?Tim B.Knoxville, TN3 years agoSpacingTooth GapOne of the best things about Smile Direct is their cost. Compared to the competitors, this is why I chose them. I did a TON of research before I started so I was prepared for all of the “what ifs” that could arise. Everything was super straight forward in the process from beginning to end. I am so glad I spent those hours researching the process. Up until now, I really didn’t have any confidence in my smile. After 6 months of treatment plus 4 more of refinements, my smile is vastly improved. I don’t have any real complaints outside of the fact that I had to have refinements. If you have done your research you will see this is common. In fact, a lot of people have to do refinements with traditional braces too. It is not super uncommon.
Helpful?Katherine M.UK3 years agoCrowdingI always hated my teeth and was told by 2 dentists that there was no straightening my teeth unless I had 5 teeth out which I found extreme, I thought I would give sdc a try not expecting them to be able to do the bottom, but they did both, totally amazed and thrilled.
Helpful?Merinda A.Idaho2 years agoSpacingTooth GapI decided to purchase aligners because I knew I did not want to have braces again. Since the aligners are clear I felt more confident. I chose this provider because I had a coupon. It was also very easy to sign up with this company. There is minimal discomfort and I feel like I’ve had results pretty fast. If I could give any advice it would be to just make sure you wear your aligner a lot!
Helpful?Looking for Straighter Teeth on a Budget? You Have Options.
SmileDirectClub is one of several popular companies to offer low cost aligner treatment without the dental office visits. If you’d like to compare options, be sure to check out our article covering recommended companies offering aligner treatment from home.
Yvette T.Oakland3 years agoSpacingTooth GapThis was a tough experience but I say go for it. I had a lot of issues with pain and I ended up taking a LOT of tylenol and asprin for headaches and stuff but at the end I was happy. The whitening kit I saved for the end for a “final result” and wow it works great and didnt make my teeth sensitive. the only bad part was really the pain from the new aligners when I had to switch them up. But really works great, 2 thumbs up!
Helpful?Nicole M.Plymouth3 years agoCrowdingI’ve always been self-conscience about my overlapping front teeth, I chose SDC because they were the ones I’ve found to be around the longest and seem to be ok for crowding issues.
I’m ok with the results so far, I have one month left of the plan but I have ordered refinements due to the top teeth still kind of protruding outward.
The refinement process has been easy so far, hopefully they will correct the remaining issues. It has only been 4 months so I was expecting to need a little longer of a plan.
I did the at home impression kit, it was very simple with very good instructions and a video I followed as well. My aligners arrived quickly with extras.
If you have a simple fix, I would say go for it!
Helpful?Ashleigh P.Hagerstown, MD2 years agoCrowdingSpacingOpen BiteI’ve had bad teeth for over ten years. I decided to get aligners because I was never happy with my smile and smile direct seemed the best option. I was so supported by smile direct through every step of the process. I was positively surprised by the treatment process and how easy it was! I say go for it smile direct is great!
Helpful?John M.Bayamon, Puerto Rico3 years agoCrowdingSpacingI have been using my aligners for 22 hours a day for 4 months out of my 5-month plan. So far, my only complaint is the quality of the edges of these aligners. They are very sharp and do cut your mouth. I use my wife’s nail file to help out with this. One other thing to note is that they are definitely hard to get a hold of if you have any questions.
Actually, my dentist has been my go-to for all of my concerns because I have been seen by the same dentist for a few years now and he is really welcoming and interested in making sure that my teeth are moving correctly. If you have a good relationship with your dentist, I would suggest talking with them not just before, but also during your questions as it seems like SDC will usually take a few days to respond. Overall, I am pretty pleased. My teeth are not movie star straight, but they are vastly improved.
Helpful?Rene R.Hawaii3 years agoCrowdingSnaggletoothI always hated my snaggletooth. I wish I had done this years ago. The process was easy and for the most part comfortable. The step by step process was nice to follow. I have recommended this to so many friends.
Helpful?Ashley B.Myrtle Beach, SC3 years agoCrowdingI went with SmileDirectClub because I saw an ad and the pricing plan for my budget. As someone with overcrowding I never smiled in pictures and my smile was always insecure, after the initial 6-month plan I needed 2 more months which was included they met my expectations. Customer service is hit or miss it’s usually someone from another country handling you then the dental team will email you back, you definitely need to have the patience for this company.
I used the teeth scan at the smile shop at first then for my refinements I used the Impressions. If your thinking about using this company just have patience the price is great you kinda get what you pay for though, the end results worked for me.
Helpful?Brooklyn B.Pittsburgh, PA3 years agoCrowdingSpacingOverall, I do not recommend SmileDirectClub. Customer support was very helpful always but I wasn’t happy with my treatment and how my teeth turned out. Also after my treatment, I had pain in my teeth and after seeing an orthodontist they told me my bite was messed up.
Helpful?Laura W.USA3 years agoCrowdingSpacingOkay, so my honest review is that SDC really works. I know that some of you might look at my after picture and think that my smile is still not very good. But, in comparison with my beginning smile, I cant tell you how much my confidence has grown. I am SO, SO happy with everything that SDC did for me. I couldn’t afford the other options and because of that my expectations were tailored to begin with. However, look close at my teeth and you will see a world of a difference. If you need help, go to your smile shop and see what they can do for you. Trust me, it is worth it.
Helpful?Jessica R.Lancaster, PA3 years agoCrowdingI had a tooth on the top that sat back from the rest of them and I was always super self-conscious about it, but I never had the money to do anything about it, and then I learned about Smile Direct Club. They just so happened to open a smile shop a day after I looked into them in my city, so I took it as a sign and went in for a scan. The process was super easy, the payments were affordable, and they fixed my issue in 7 months. Highly recommend them!
Helpful?Justin M.Farmingville3 years agoCrowdingSpacingTooth GapOverbiteI saw an opportunity online for a sale and took advantage of it. And though it was occasionally and uncomfortable journey it was worth it to get my teeth straightened in just 4 months.
Helpful?Daniel H.United States3 years agoOverbiteWould not recommend SDC. They only realign the first 6 front teeth, and can cause permanent damage to your roots. They overcharge for tiny movements that do not even make your teeth generally straight. They cause black triangles as well. They do not compensate to get the black triangles addressed.
Helpful?Jamie S.WV3 years agoTooth GapOverjetI did the impression kit at home and with following directions, it was easy. While the wait for the 3D plan to be developed and the aligners to be shipped took forever, I was pleased with my 6-month plan. My teeth are not only straighter but they are whiter too. Customer service was easy through Facebook messenger and never had any issues. I would 100% recommend to a friend as it has changed my life and I can smile again!
Helpful?Looking for Straighter Teeth on a Budget? You Have Options.
SmileDirectClub is one of several popular companies to offer low cost aligner treatment without the dental office visits. If you’d like to compare options, be sure to check out our article covering recommended companies offering aligner treatment from home.
Results: 61 through 90 out of 114 results