SmileDirectClub claims to be able to correct many cases of snaggletooth, depending on how severe the rotation is. But are real customers happy with their results?
In truth, it’s a pretty mixed bag. Customers who are only looking to correct a single snaggletooth tend to be very happy with their results. However, when snaggletooth is accompanied by other issues, success isn’t quite as assured.
Of course, this is just a quick summary. Take a deep dive by reading the authentic customer reviews below.
Smile Prep offers readers a small financial incentive in exchange for their unbiased reviews. We require proof of purchase before accepting reviews, and all reviewers must have completed at least three months of aligner treatment. You can learn more (and find out how to submit a review of your own) by checking out our customer review page.
Customer Ratings
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Filters: All Ratings, SnaggletoothResults: 1 through 16 out of 16 resultsAlyssa W.Pennsylvania2 years agoCrowdingSnaggletoothOverbiteSo I decided to go with SmileDirectClub because I heard a lot of good things about it and really wanted to straighten my teeth for over half of my life. The aligners were cheaper than invisalign as well and Im pretty sure that SmileDirectClub used to be owned by the same company as Invisalign so I thought why not???
As I mentioned earlier, I had crowding, an overbite, and two teeth on the top that were jetted out. I have heard of a lot of people being denied because there was too much work to be done which is what I was pretty sure was going to happen to me. But I got approved in June 2019 and was super excited! I waited a little less than 2 weeks after I got my first initial scan to get my aligners. I paid upfront in full so I believe I paid about 2000. The good thing about this was I was reimbursed by my insurance for pretty much half of it! Cheap does not always mean good though which I knew but figured why not give it a try?
So I get my aligners and everything goes well until December when I am supposed to be done. My teeth were not as straight as they were projected to be so had to go through the process of getting refinements. So they had to scan my mouth again and approve the refinements.
So I get more aligners for I believe three or four months and only about half of them fit. I call again and I’m told to just continue trying to fit them on and call back if I need more. So I obviously had to call back and get more. Those fit thank goodness, so when I was done with this over the summer (so I’ve been doing this 6 months longer than normal) I was again not satisfied and got yet another refinement. These didn’t fit either so I had to wear the same aligners for two months and they were cracked everywhere. I wore my aligners about 22 hours a day and my bottom tooth was still moving and would not stay still.
So in the last picture I included, you can see my gum is receding and I now need surgery. Fast forward to September 2020, I call again because my aligners were done and I needed more. They sent me more and none of them fit. Sent me more and those fit well. Fast forward to early 2021, I’m still wearing these aligners and I called to get more and none of them fit after the first two weeks. So I told them if these do not fit, I’m going to call and say I am done and to see if they can send me retainers and be done with it.
Overall, you can see my teeth are definitely straighter than they were, but not exactly because my teeth need the shaping and filing as well to keep my bottom teeth straight as they still don’t have enough room. I feel as if I should have been rejected because my teeth were so crooked but they wanted me money so they said okay anyway 🤷♀️🤷♀️🤷♀️ so I would definitely recommend smiledirectclub if you have VERY MILD TO LITTLE work that has to be done. If not PLEASE spend the extra 2,000 to do Invisalign and save yourself time and money in the long run.
Helpful?Hayley H.Minneapolis2 years agoCrowdingSnaggletoothIt was not an easy journey. Some habits will need to be changed, like drinking coffee at times when you are not having a meal need to be avoided as you cannot be eating or drinking anything other than water with your aligners on. I have to also bring toothbrush to work, brushing and flossing after lunch at work, it was weird at first but just what you needed to do to make sure you are wearing aligners most of the time. No more snacking throughout the day as well, unless you want to be brushing your teeth 5 times a day.
Customer support was good. So my 2nd month aligners was messed up in their own package, one pack has 2 of the upper aligners and one of the pack in my 3rd month has 2 bottom aligners. However, issue was not solved as it will take more than 3 weeks to get them to ship me a new set, so they suggested me to move forward with the treatment ignoring the mismatched set. It was painful and definitely doesn’t fit well at first when you skipped a set but my teeth eventually just got used to it.
Most importantly, it works! My front teeth used to protrude so much that I don’t have the confidence to smile when posting for pictures. Now, my teeth have been the straightest they have ever been.
Helpful?Alex B.Queens, NY3 years agoSnaggletoothOverbiteOverjetI am leaving 3 stars because I have had a pretty bad experience compared to my results. For all of the headache and pain of the delays and the other issues that I had with Smile Direct I would say that in the end, I would have been happy just having the whitening because the movement for me really isn’t that dramatic… Pain was not too bad. Get some melatonin or something if you have trouble sleeping.
Pro Tip: Join a support group on Facebook because they will have all the info you need.
Pros: Aligners are not that painful, the whitening kit works well, the facilities and technology is pretty neat.
Cons: The cost, the results were not super life changing, the aligner quality, and the SLOW shipping, responses, and results.
Helpful?Andrea K.USA3 years agoCrowdingSnaggletoothUnderbiteMidlineGo see your dentist 1st. When the offer came up for me, I really didn’t have time to see mine. A few teeth pulled beforehand would have changed my outcome drastically. I have an enlarged and protruding lower jaw that causes an underbite, with massive crowing in both upper and lower jaws. My outcome isn’t finished, only 2 weeks left, and will most likely need refinements, but I wish I would’ve seen my dentist beforehand since I got what was planned, though it’s caused my front teeth to no longer connect in any way, so I can’t bite through foods now. 3 stars because shipping, customer service, and communication along with cost were very positive, I only wish my outcome would be much better.
Helpful?Ashley R.Springfield, OH2 years agoCrowdingSnaggletoothOverbiteI chose SmileDirectClub because a girl I went to school with posted her results and said she had a good experience. I had mild teeth crowding and a slight overbite that I wanted to correct. I had braces as a kid but over the years by teeth had become crooked again. I finished the treatment and all seemed well. My teeth were straight. The whole process was mildly painful but nothing that wasn’t to be expected. I thought all was good…..until I went for my teeth cleaning with my dentist. He immediately knew I had used an aligner program without me even mentioning it. He said I have “Teeth Occlusion” and showed how my top teeth and bottom teeth no longer touch. I will need to monitor my bottom teeth now for the occlusion and may one day need surgery to repair it. I will also need to get braces again to fix my teeth not touching. I reached out to SmileDirect asking for a refund and they gave me the run around. Said “Since my teeth are straight within the time frame predicted I am not eligible for a refund”. They said they would reevaluate if I can provide all my dental records from before treatment and if my dentist will write a letter stating all of my concerns are solely based on the aligners. I am in the process of getting this information now. The way they treated me and the process that I was immediately put into once I made the compliant tells me this is a common thing they deal with and they have a policy/procedure in place. If I could go back I would spend the extra money to go to a true orthodontist.
Helpful?Corrie M.Woodbridge, VA3 years agoCrowdingSnaggletoothI was honestly super skeptical when I started because the reviews I could find were all over the place.
I decided to go to their mobile smile shop and I was pretty impressed with the before/projections and I know I didn’t have a ton of teeth that needed to move – just 2 that were bugging me so I signed up.
Aligners came in literally the day before they were supposed to. I followed the 22 hours a day and never drank anything but water with my aligners.
My teeth needed a little extra push after I finished the plan so I got a set of refinements that really did the trick and got my teeth exactly where the plan said they would be.
I really enjoyed it and the fact you can get it all done at home. I would do it again if I had the choice.
Helpful?Holly B.Westfield3 years agoCrowdingSnaggletoothDecided to try Smile Direct Club to fix my crowding issues, even though I thought my case might be too severe. I was surprised that I was accepted, and that my projected results showed completely straight teeth after 8 months. Halfway through my treatment, my aligners stopped fitting, meaning that my teeth weren’t tracking and straightening like they were supposed to, and had to be rescanned for mid-course corrections.
At the end of my treatment, my teeth still are not straight and don’t match the projected results, so I had to submit impressions for refinements that will last two more months. Overall, I think if you have severe crowding as I did, an actual orthodontist is a better fit, because I don’t think my teeth will ever be completely straight with SDC.
Helpful?Victoria R.USA3 years agoCrowdingSnaggletoothI had been researching clear aligners for years. In 2019 when I found out I had a Smile Shop in my city, I decided to make an appointment. It was no pressure, they took a scan of my mouth and I was a perfect candidate. My aligners arrived within the time frame they promised. My teeth were not tracking about 1/2 way through treatment so I got a rescan, they submitted it, and I was approved for a mid-course correction.
Again, aligners arrived within the time frame I was told. I got to the end of the mos course correction and my teeth are not quite at the projected outcome so I have requested refinements. Since smile shops are closed, I will have to submit impressions. I am confident I will get the smile I want at the end of my refinements.
Helpful?Juan M.Baltimore3 years agoCrowdingSnaggletoothI have been using Smile Direct Club for about 8 months. While it has taken a lot longer than I expected due to COVID-19, it has been great. The aligners are comfortable, they are lightweight, and they are reasonably priced. If you are looking for a cost-effective option as opposed to other methods, give it a go. You just need to trust your gut and if something feels wrong, get it checked out. If you haven’t been to the dentist in years, this probably isn’t for you.
Helpful?Monica R.Jacksonville, FL3 years agoCrowdingSnaggletoothI chose this company because it’s popular and cheaper than getting braces (which would have cost me $4000). I had them before but lost my bottom retainer. Customer service has been okay’ish but reflects the price. I didn’t care for phone service but chatting through Facebook chat service has been best. I felt like my initial imprint sucked, but I went to get scanned and my aligners feel much better, but ultimately extended my 4-month plan to a 6-month plan. So I would say be patient and don’t call if you need help.
Helpful?Kalie L.Phoenix, AZ2 years agoCrowdingSnaggletoothCrossbiteI had braces when I was younger and sadly I did not listen to my parents and they said I should wear my aligners. Because of this I ended up getting a crossbite on my bottom teeth and one of them started to push back. I was super self-conscious about my smile and that’s when I started to research all the aligners out there. I went with smile direct because they were affordable and I had a friend who had great things to say about her experience. I’m almost done with my treatment and I can say I’m absolutely in love. They have 24/7 customer support and an app that shows you what your smile will look like at the end. I absolutely love them!
Helpful?Brian L.Oakland, CA3 years agoSnaggletoothMy review is short and sweet. This process took a little too long, was a little too painful, and a little too difficult to stay on track. However, I did the best I could and my results show exactly what happens when you a patient and follow instructions. Just do your best to keep your aligners in as long as possible. I am now using my retainers and over a year after completing my treatment plan I am still more confident with my new smile. I would recommend this, but it is not for the faint of heart.
Helpful?Mary J.Covington3 years agoCrowdingSnaggletoothOverbiteMidlineI have only been on the transformation for 3 months, out of a 7 month journey but I can already see movement. The staff at smile direct have always been responsive and helpful. I was only approved for upper movement until my gums were corrected on my lower jaw which is in progress. The cost for quality of product and service is worth the money!
Helpful?Rene R.Hawaii3 years agoCrowdingSnaggletoothI always hated my snaggletooth. I wish I had done this years ago. The process was easy and for the most part comfortable. The step by step process was nice to follow. I have recommended this to so many friends.
Helpful?Jeremy B.Jacksonville, FL3 years agoCrowdingSnaggletoothI had little to no problems with my aligners. Customer support could have been a little more helpful and consistent, but with the state of the world right now I understand. My teeth look a million times better and the pain levels weren’t excruciating. Teeth that I didn’t even think were crooked ended up straight and my main problems were fixed.
Helpful?Jennifer M.Chicago2 years agoSnaggletoothI chose SmileDirect because of its affordability, payment plan options, the number of good reviews I saw online, and from the amount of recommendations I received. I had a pretty great smile for someone that never had braces as a kid. Then my right front tooth started to migrate forward. I wanted to correct the issue before it went full snaggletooth. I have an issue with clenching and grinding, which cause that tooth to be moved.
When I first started the program, the retainers were far too uncomfortable for daily wear. I talk a lot for my job as a marketing account supervisor so, the retainer caused a great deal of irritation for me. SmileDirect was wonderful with addressing the issue. Not only did that send me troubleshooting tips, but when those still didn’t alleviate the issues, they switched my retainers to the night program at no cost. My teeth could have been fixed in 5 months vs. 10 months, but I found it much more convenient to only wear the retainers at night. My smile is back to where it once was and I’m beyond thrilled with the results and support SmileDirect provided throughout the program. I highly recommend them.
Helpful?Results: 1 through 16 out of 16 resultsReader Interactions
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