Byte Customer Reviews (Before & After Byte Treatment)

I have always wanted straight teeth. To give myself more confidence. To love to smile and not to try to hide that smile. I chose Byte because it has great customer reviews amd a life time guarantee on their products! So far, customer service has been amazing and my teeth have moved soo much! I’m loving my smile and my confidence level and soared! I get compliments all the time on how white my teeth are amd how straight they are becoming! It takes patience as with everything worth doing. It is through the mail and it can take extra time to get the products to you. Shipping is very fast and I have had no problems getting refinements and whitening foam. They work with you to achieve the perfect smile for you! I love also that Byte is so affordable and also offers payment plans and accepts insurance. I would highly recommend Byte to anyone looking to get the smile of their dreams! My dentist even recommends Byte to their clients as well.

I had braces in high school but about 2012 I stopped wearing my retainer. Bad decision because my teeth moved and ended up being worse than before braces. I chose byte after comparing prices and also seeing that they only use orthodontists instead of a mix of orthodontists and dentists. Did they meet my expectations? Hmmmm well they say 3-4 months and you’re done…no, no you’re not.

Here’s a summary of my treatment.

I received 15 aligners back in January. About 8 weeks in I realized I had a gap between my teeth and the aligners that kept getting worse. I contacted byte and after about 3 weeks, they inform me they need to send me a new impression kit and new “refinement” aligners. Finally after about a 6 week wait, I received another 13 weeks of aligners. Sadly I wish that was the end but my teeth again weren’t moving right and now I am in my 3rd set of aligners with another 11 weeks left (remember I started in January and I’ve had braces before so my teeth weren’t THAT bad).

All in all as much as I sound like I’m complaining, I’ve learned what to do and what not to so. Do NOT contact them via email because you will not get a response, make an appointment under your account and you will talk with someone over zoom that next day usually. Do NOT move forward to your next aligner after 7 days like they recommend, WAIT until you have noooooo gap between your teeth and the aligner – this can take up to two weeks. This can double your treatment plan BUT save you from multiple impression kits and save you from possibly tripling your treatment plan. I would use this company again but I wish they would stress more the importance of staying in your aligner over 7 days to get rid of all aligners gaps.

I am finished with my original aligners but during the last couple lower aligners one of my teeth somehow went a wrong direction and my bottom teeth are slightly crooked. So I contacted customer service and they assured me this is something that happens sometimes and based on thier smile guarantee they sent me a new impression kit and I filed a little correction with new pictures.

I just mailed the impression kit yesterday but I am sure at this point that my issues will be corrected shortly with a few new aligners.

I’ll start by saying my reason for using aligners was just minor crowding. In researching aligner options I considered a lot of brands, I ended up going with Byte (TLDR: it was a disappointment. Don’t take the cheap route with orthodontics). To be honest Byte had the prettiest packaging and that reeled me in along with the price. I was extremely skeptical about the DIY orthodontics but decided it was worth a shot. I received my impression kit in April 2021 and got right to it. Taking my own impressions was terrible, gross, and also painful due to the trays being way too big for my mouth.

Fast forward, I received my aligners and hyperbite about 4 weeks later. I was hopeful. It took about 2 weeks to adjust to having aligners in my mouth, they were quite painful and destroyed my gums (get a fine grit file, Byte doesn’t care to make sure they’re not sharp). After the first two weeks it was a smooth process, I wore the aligners and used the hyperbite as prescribed. My treatment was set to be finished in august. August came and I reached the last aligner, but my teeth had hardly moved. They looked virtually the same as day 1. I reached out to Byte about my concern and received a response about a week later. They requested that I take pictures of my teeth in my current aligners and send them in. I did.

A week later I get another response requesting that I try on all of my aligners, take pictures of each set, and send those in (was quite inconvenient). A week later, another response saying they will send out another impression kit. I take more impressions, send those in and wait two weeks for a doctor to review them. Then I’m informed that they’re sending out refinement aligners, I get them about 3 weeks later (a 7 week process between informing byte of the issue and receiving the refinements). I am now completely done with my refinement aligners for my bottom teeth and guess what? More refinements are needed, hardly any change again. Starting that 7 week process once again.

Keep in mind my crowding was minor, and they couldn’t even get that right. If I could go back in time I would 1000% spend the extra money and do Invisalign and have it done right under the direct supervision of an Orthodontist. Luckily my teeth haven’t been damaged at all, but that’s also a risk you take with the DIY companies (read your contract). Don’t go the cheap route, invest in quality care.

My before photo was day 1 of aligners, my progress is where I am now. See much of a difference? Me neither, other than my purse being a bit lighter.