Candid and SnapCorrect have a lot in common. Both clear aligner services offer at-home teeth straightening, and both are newer to the scene than industry giant SmileDirectClub. But when you dig a bit deeper, there are actually some major differences between these companies’ service offerings that aren’t so apparent on the surface.
We’re here to help you decipher these differences and hone in on the features that are most important to you. In this comparison review, we’ll take you on an in-depth tour of Candid and SnapCorrect, and provide all the information you need to choose the best home teeth aligner for you.
Table of Contents
Overview and Recommendation
Bottom Line: Both Companies Deliver Affordable, Convenient Results
Candid and SnapCorrect both offer a convenient and affordable alternative to visiting your dental provider for Invisalign treatment. They will each develop a custom clear aligner treatment plan for you, then deliver those aligners directly to your home. But that’s where the similarities end. Look beyond the basics and you’ll find that these two companies are fairly different.
Two Great Companies, but Candid Gets Our Vote
SnapCorrect presents a cost-effective option with interesting perks like free whitening for life. Candid provides a highly-effective treatment, a commitment to quality products, and quality customer support. Both offer attractive advantages, but we think that Candid’s are more worthwhile.
Why do we rank Candid higher than SnapCorrect? Two main reasons:
- Orthodontist Supervised: Unlike SnapCorrect, Candid guarantees that every customer’s treatment plan will be reviewed by an accredited orthodontist. Then, throughout treatment, you can digitally check in with your orthodontist with their Remote Monitoring service. That’s a big deal! Orthodontists receive six years of specialized training in adjusting teeth safely and effectively. SnapCorrect uses licensed dentists and “dental technicians,” so your treatment won’t have the benefit of an orthodontist’s next-level specialized knowledge.
- Convenient Startup Options: Candid Studios provide physical spaces to get free teeth scans, allowing you to bypass the difficult process of taking your own impressions. If you live near a Candid Studio, your startup process is much easier and more efficient, as the staff there will immediately send your digital scans to the company. To get started with SnapCorrect, you must purchase an impression kit and take molds of your dental arches from home, then mail them in.
This doesn’t mean that SnapCorrect is a bad option. They offer their own unique advantages, like an affordable price tag, but don’t measure up to Candid’s superior effectiveness and top-quality products. We think these factors really matter. At the end of the day, it’s not just your money. It’s also your teeth. To us, it makes sense to go with a company that puts you and your teeth first.
Did you determine that you’re a good candidate for home aligner treatment? Either one of these companies is going to be effective. Candid goes above and beyond to ensure a safe, efficient, and consistent treatment, from the professionals who develop your plans to the manufacturer that crafts your aligners. They make quality and safety a priority, and it shows in their results.
- Works exclusively with orthodontists
- Provides routine orthodontist check-ins with Remote Monitoring
- Partners with a reputable manufacturer (ClearCorrect)
- Cuts their aligners straight across the top for extra power.
- Uses less-qualified “dental technicians” in the treatment development process
- Partners with Essix, another reputable brand, to produce their aligners
- Trims their aligners to match your gumline, which can be less effective
It’s difficult to ensure the precision necessary for an effective aligner treatment without a capable professional designing it. Candid works solely with orthodontists to create treatment plans, while SnapCorrect uses dental professionals that may or may not be orthodontists.
This distinction is important, as orthodontists have an extra layer of expertise – they spend 6 years of post-graduate study focusing specifically on how to straighten teeth and transform smiles. Candid’s orthodontist will leverage this experience and knowledge in developing a custom treatment for your teeth.
And they take it a step further by giving you access to your assigned orthodontist throughout the treatment process. With their Remote Monitoring system, you’ll use a special device to send intraoral images to your orthodontist every 7-10 days. This way, they can regularly evaluate your progress, and Candid claims that it can even decrease your treatment time by up to 30%.
SnapCorrect’s website also notes that “dental technicians,” individuals trained to use special software, are involved in their treatment development process. Legally, they’re required to use licensed dentists at some point, but it’s unclear how involved these “dental technicians” are in actually formulating your treatment plan.
Candid partners with ClearCorrect, Invisalign’s closest competitor and a trusted partner to thousands of dentists nationwide. ClearCorrect has more than a decade of experience manufacturing trustworthy aligners from high-quality materials. Therefore, when you order from Candid, you’ll know you’re getting reliable, durable aligners.
SnapCorrect, for their part, has a relationship with Essix, a reputable producer of clear aligners and other dental products. It’s great to know where your aligners originate and even better to know that it’s with a trusted manufacturer, but we think that Essix isn’t quite on the level of ClearCorrect.
Beyond the dental network and manufacturing partnership, the particulars of your aligners’ design can influence their effectiveness as well. Glance over SnapCorrect’s website and you’ll find a section that shows side-by-side comparison photos. Here, SnapCorrect asserts that their aligners are better looking because they’re trimmed to match your gum line. While this design does make them slightly less visible, it also makes them less effective.
Candid’s aligners are cut straight across the top and bottom, so they overlap your gums. This anchors your aligners in place and allows them to exert up to 4x the force, more effectively moving your teeth.
One of the first things many adults check when considering home aligner treatment is their budget. Which provider offers lower prices?
Here’s where SnapCorrect really shines. SnapCorrect maintains the lowest sticker price in the industry and Candid has the highest. Even when you look beyond the sticker price and examine things like payment plans and bonus items that come with your treatment, SnapCorrect is significantly easier on your bank account.
- $2,400 sticker price
- Includes retainers for no charge
- Impression kit is $95 (or free at a Candid Studio location)
- Financing requires a credit check and a down payment
- $1,749 sticker price
- Initial payment includes aftercare retainers.
- Impression kit costs $95 (although they’re often on sale for $49)
- Financing requires a credit check, but no down payment.
- Includes free whitening products for life.
Go to the homepage of almost any home aligner company and you won’t have to scroll far to find their sticker price. SnapCorrect’s $1,749 price tag is attractive to anyone on a tight budget, and Candid is quite a bit more expensive at $2,400. Both of these costs include your post-treatment retainers, which means you won’t have any surprise fees at the end of your aligner plan. Other companies charge around $100 for your retainers after you’ve completed your treatment.
If you want to get started with an impression kit, SnapCorrect and Candid’s both charge $95. However, SnapCorrect often runs sales that decrease the price to $49 and Candid allows you to eliminate the cost altogether by visiting one of their physical locations.
Payment Plan Options
These companies understand that not everyone will be able to pay $1,749 or $2,400 all at once. It’s not like every customer has piles of cash lying around. So, they each offer financing plans if you qualify.
- Candid’s 6, 12, and 24-month financing plans go through a third-party company called Affirm and require a credit check. These plans often consist of a $399 down payment followed by payments as low as $99 per month.
- Similarly, SnapCorrect offers 6, 12, and 24-month plans through Affirm that also require a credit check. They can be as low as $80.81 per month with 10% APR.
If you’re not confident in your credit score, unfortunately, these plans might not be for you. Fail to pass the credit check and you’ll need to find a way to pay upfront. It would be nice to see Candid and SnapCorrect offer more inclusive financing plans that don’t require a credit check, like SmileDirectClub or byte, but these can still be decent options.
With both services, you’ll pay a bit extra to finance your care when you factor in the interest paid over time, so it’s worth it to pay up front if you can make the finances work!
Both companies include free whitening to accompany your aligners, which is a nice touch. And SnapCorrect takes it a step further by offering free whitening for life, so you can keep that smile sparkling for years to come.
Candid includes one bottle of free whitening with your aligners, and you can purchase additional bottles for $25 each. They also throw in a little tool to help you remove your aligners — this is a thoughtful addition, as it makes the process much easier for any patient with limited dexterity.
Additionally, Candid’s price covers their Remote Monitoring service and equipment. This includes a device that allows you to take intraoral images with your phone and regular digital check-ins with your orthodontist
Both companies offer strong value, especially when compared to Invisalign or braces, which will typically set you back $5,000 or more.
There’s no doubt that all home aligner treatments are more convenient than in-office ones. After all, they don’t require any visits to the dentist and they deliver everything you need right to your doorstep. You can complete the entire process without leaving the house. Candid and SnapCorrect are both convenient options, but Candid’s simpler startup process and simultaneous whitening give it an advantage.
- Provides 20+ Candid Studios that offer free teeth scans as an alternative to impression kits
- Total time to design, produce, and ship your aligners is ~5 weeks.
- Allows you to use aligners and whitening products simultaneously
- Doesn’t have physical locations, so you’ll need to buy an impression kit.
- Total design, production, and shipping time for your aligner plan is 4-6 weeks.
- Recommends finishing aligner plan before beginning whitening treatment
A company can’t create your custom treatment plan without first seeing your teeth. Most often, this means purchasing an impression kit and using it to take molds of your top and bottom dental arches. But according to online reviewers, this is easier said than done. Taking dental impressions can be difficult if you’ve never done it before, and many customers reported struggling with it.
Fortunately, Candid offers an alternative. You can visit one of their Candid Studios to get your teeth scanned for free, making the process quicker and easier. With SnapCorrect, on the other hand, your only option is taking impressions from home.
After you’ve submitted your impressions or scans, you’ll likely be eager to receive your aligners and start your teeth straightening journey. But patience is important here because developing a custom treatment plan and manufacturing a whole aligner series isn’t an overnight process.
After approving you for treatment, Candid’s total turnaround time is 5 weeks. This includes an average of 2 weeks to design your plan and another 3 to produce and ship the aligners. SnapCorrect has a similar timeframe: 2-3 weeks for your treatment plan and 2-4 weeks for production and shipping.
As we mentioned earlier, both of these companies provide free whitening with the purchase of their treatment. SnapCorrect even provides whitening for life, but they suggest that you hold off on whitening treatment until you’ve finished your aligner series. You can use Candid’s whitening simultaneously with your aligners – just pump the foam into your trays and put them on like you normally would.
The main reason most people choose clear aligners over traditional braces is that they’re much more discreet. You can wear them during daily life, to your job, on dates, wherever, and they’re barely noticeable.
Within the home aligner space, each company has taken its own steps toward creating their version of the “best looking” aligner. We think that Candid has done a better job creating an inconspicuous aligner than SnapCorrect, although appearance is largely a subjective category, and it depends on your personal preferences.
- Uses a frosted, textured plastic that better matches your tooth surfaces
- Uses straight-cut aligners that slightly overlap your gums.
- Reasonably stain resistant
- Uses a smooth, translucent, shiny plastic
- Scallops their aligners to match your gum line
- Reasonably stain resistant
There are two schools of thought as it relates to the best-looking aligner material. The first is that smooth, clear aligners are less visible. The second is that textured, frosted aligners look more natural. We tend to agree with the latter. Candid aligners are textured and frosted, which means they’re a better match with the naturally porous, matte surface of your teeth. Translucent aligners, like the ones SnapCorrect makes, can be reflective and look artificially shiny.
But depending on the person, this isn’t always a bad thing. Some customers actually prefer smooth, shiny aligner plastic because they like how it makes their smile gleam.
Remember how we said that aligners trimmed to match your gum line are less effective? Well, they’re also a little less visible. Straight-cut aligners (like Candid’s) overlap your gums and this overlap might be noticeable to someone in close quarters. SnapCorrect’s aligner cut might be less visible, but you’ll have to decide whether that’s worth the decreased effectiveness.
Both companies make aligners that are resistant to staining, but we would not recommend drinking colored beverages while wearing them.
Customer Service Comparison
It can be intimidating to take on home aligner treatment by yourself. Fortunately, you don’t have to. Even though you’ll be administering the treatment yourself, each company provides customer support options to answer your questions and resolve your concerns. And while every home aligner company has a customer support team, not all of them are equally quick or helpful.
Candid and SnapCorrect both have what seem to be responsive customer service representatives, but as the larger company, Candid has more resources and experience resolving customer issues.
Candid Customer Service
SnapCorrect Customer Service
- Provides standard support platforms, plus video chat
- Provides access to your orthodontist throughout treatment
- Has received excellent customer reviews
- Will work with you to modify your plan if you’re not satisfied
- Provides standard support options
- Customer service appears responsive but doesn’t have many customer reviews
- Doesn’t offer refunds, but will provide refinements for those who qualify. These refinements may cost extra
Both Candid and SnapCorrect are available during standard business hours for customer inquiries via phone, email, and webchat. Candid also offers video chat in some cases.
Note: Candid’s Remote Monitoring service puts you in contact with your assigned orthodontist once every couple of weeks, which allows them to address any issues as they arise. If anything comes up between check-ins, customer support is still available.
Responsiveness & Helpfulness
To test the responsiveness of each company’s customer support, we did two things: compiled online reviews and tested it out ourselves.
As a smaller company, SnapCorrect’s customer service is fairly attentive to customer concerns. We didn’t find many complaints about delays in communication or shipping. On their blog, SnapCorrect claims that they will return any unanswered calls the next day and most emails within one business day. When we reached out via webchat, we received a response in under five minutes.
Candid doesn’t lag behind in responsiveness either. Based on the reviews we found, they seem more responsive than most of their peers on all channels. Considering how rapidly they’ve grown over the past two years, this level of support is impressive and shows that they truly prioritize customer care.
Additionally, Candid has compiled extensive online resources, like their FAQ page and blog, where you can find general information, tips, and guides. Using these resources, you might be able to find the answers to your questions without ever contacting customer support. SnapCorrect has similar online resources, but they’re not quite as extensive as Candid’s.
Consider this: you’re three months into your treatment, you smile at the mirror and don’t see the progress you were expecting. Or this: you submit your impression kit and make an initial payment, but find out that you’re not a candidate for home aligners. What then?
Both Candid and SnapCorrect offer industry-standard refund policies. If their dental professionals determine that you’re not a candidate for treatment right away, you’ll receive a full refund for your impression kit and any advance payments you may have made.
After you begin treatment, it’s a different story. Neither company will issue refunds after you’ve already received your aligners. Instead, they may work with you to adjust your treatment free of charge and get your progress back on track.
Candid Company Background
SnapCorrect Company Background
- Founded in 2017
- Quickly grew to become the second-largest home aligner company in the industry
- Made a name for themselves through high-quality products and excellent customer service
- Founded in 2017
- Expanded out of a whitening company in the beauty industry
- Still small, but gaining popularity and has a growing customer base
SnapCorrect and Candid both began selling aligners in 2017, but under different circumstances. Candid is the brainchild of a former Lyft executive who wanted to deliver the same convenient and high-quality experience for orthodontic treatments. SnapCorrect, on the other hand, was borne out of the beauty industry. It’s the sister company of Beaming White, the leading supplier of teeth whitening products in the cosmetics space.
Since its conception, Candid has grown rapidly, receiving large investments and quickly becoming the second-largest home aligner company on the market, trailing only SmileDirectClub. And their upward trajectory continues, as they’re expected to open 50+ new Candid Studio locations by the end of 2019. All the while, their commitment to quality, safety, and customer care hasn’t wavered. Even as Candid continues to grow, we expect them to remain a leader in the home aligner space.
SnapCorrect hasn’t grown quite as quickly as Candid, but they use their small size to offer dedicated customer care and all-around treatment quality. They have sought to set themselves apart as an affordable option that provides free, high-quality whitening products for life and it’s begun to pay off. Even though they aren’t on Candid’s level yet, we’re still excited to see how SnapCorrect grows and evolves in the coming years.
Which Home Teeth Aligner Should You Use?
As you can see, SnapCorrect and Candid have a lot in common, but their differences are where you want to focus when making a final decision. If you’re still not sure which business formation service to choose, let’s look at a couple of scenarios that might help you figure out which is the better option for you.
Choose Candid if You Are:
Looking for straighter teeth on a budget, but unwilling to compromise on quality of care or support throughout the process.
Choose SnapCorrect if You Are:
Intrigued by the price tag and the free whitening for life, and don’t mind going with a smaller, less established company.