Until recently, the only options for adults seeking straighter teeth were braces or Invisalign — but luckily, this is no longer the case. Today, at-home teeth straightening services like NewSmile offer a safe, convenient, and affordable alternative to traditional orthodontic treatment.
An exciting newcomer to the industry, NewSmile has made it their priority to offer excellent value to their users. But is NewSmile the right fit for you? Read on to find out.
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What Is NewSmile?
After seeing the success of numerous online clear aligner services like SmileDirectClub and byte, NewSmile joined the party in early 2020. Like the companies that came before them, they offer clear aligner treatment designed remotely and administered from home, no office visits necessary.
Like other at-home clear aligners, NewSmile is considered a primarily cosmetic treatment. It’s limited, by design, to treat mild-to-moderate cases of teeth crowding and spacing, along with some minor bite issues. With NewSmile, you’ll simply wear your aligners for 22 hours per day to gently shift your teeth to their aligned positions. NewSmile’s dental team will supervise your treatment remotely, and you can expect to be done within 4-6 months.
NewSmile was founded in Vancouver BC and currently operates in the U.S. and Canada. A combination of low prices and high-quality treatment has laid a solid foundation for their future growth.
How Do I Get Started?
Before you can get your alignment started, NewSmile’s dental team needs to analyze your teeth to determine whether they can fix your alignment issues. While some competitors offer customers a choice between an in-office professional teeth scan and an at-home DIY impression kit, NewSmile requires that all customers use their at-home molds.
When you successfully capture high-quality impressions of your teeth, you will send them back to NewSmile. At this point, they will decide if you’re a good candidate for their alignment services and produce a treatment preview. If everything looks good to you, they will get to work on producing your aligners.
Pros & Cons of NewSmile
Before we get too deep into our NewSmile analysis, let’s quickly run down some of their biggest advantages and disadvantages. After taking a look at all of their important characteristics, we think these are the most important for you to know:
- While NewSmile doesn’t have the absolute lowest price point for at-home clear aligners, their $1,595 price tag is still quite reasonable. This is the second-cheapest teeth alignment service available, and their frequent discounts make their pricing very competitive with even the cheapest option.
- Those low prices get even more impressive when you consider that NewSmile includes your impression kit, retainers, and whitening kit. That’s a couple of hundred dollars’ worth of bonus products at no extra charge!
- NewSmile’s 4-6 month alignment schedule isn’t the industry’s fastest (byte offers three-month alignments), but it’s closer to byte’s alignment timeframe than any other competitor.
- With NewSmile, you can choose an all-day alignment plan or their nighttime-only treatment, which only requires you to wear your aligners while you sleep. If you want to be as discreet as possible with your alignment, this is an excellent option.
- NewSmile offers financing plans that don’t require a credit check, ensuring that their alignment services are accessible to as many people as possible.
- NewSmile doesn’t have any retail locations where you can get an in-office teeth scan. The at-home mold kits they provide can get quite messy and many people prefer to get a professional scan instead. This is not an option with NewSmile.
- There aren’t many reviews of NewSmile’s services available on reputable third-party websites. While most of their competitors have hundreds of reviews online, NewSmile only has around 85 reviews. To be fair, most of that feedback is positive, but we would still like to see more of it.
Aligning your teeth requires a significant investment of both time and money. Therefore, you don’t want to fork over your hard-earned money before determining that the company you choose can provide the results you want.
Much like their competitors in the at-home teeth alignment industry, NewSmile’s services are solely for minor crowding and spacing issues. If your bite is misaligned due to a significant overbite, underbite, or crossbite, it’s unlikely that you’re a candidate for their alignment services, and you may need to turn to traditional orthodontics.
Once you complete your impressions and send them back to NewSmile, they will figure out whether they can correct your alignment. If they can, they will then produce a preview image showing you what your finished smile could look like. When you approve this preview, NewSmile will produce your clear aligners and ship them directly to your home.
When you receive your aligners, you simply need to start wearing them. If you choose their all-day alignment plan, you’ll wear your clear aligners for 22 hours per day, only removing them to brush, floss, eat, and drink. If you opt for the Night Aligners, you will only need to wear them for roughly ten hours each day.
Over the course of the next several months, your teeth will gently shift into their new aligned positions. Within 4-6 months for all-day wear or 8-10 months for Night Aligners, your alignment will be complete and you’ll just need to wear your aftercare retainers while you sleep to maintain your progress.
Braces and Invisalign are both so expensive that for years, teeth alignment was reserved only for the relatively wealthy. Additionally, insurers typically view teeth alignment as an optional, cosmetic treatment, and therefore will not cover the costs.
Perhaps the biggest advantage of at-home aligners is how much more affordable they are than traditional orthodontics. Especially when we’re discussing NewSmile, one of the cheapest options available for teeth alignment in America today, pricing is a massive pro.
While Invisalign typically costs $3,000-$8,000, NewSmile can straighten your smile for $1,595 — and that’s without any of their frequent money-saving discount deals! Even more impressively, NewSmile includes your initial impression kit, a pair of retainers, and a premium whitening solution at no additional cost.
We also appreciate how NewSmile has the exact same price point whether you opt for all-day or nighttime alignment. Most of their competitors charge more for night-only alignment schedules, which is a bit of a ripoff when you consider that most of them use the same aligners whether you choose to wear them all day or only at night.
What if you need help affording NewSmile treatment? Not to worry — financing is available! If you opt for their monthly payment plan, you’ll pay a one-time $295 deposit, followed by 24 months of $58 payments with a 0% APR. At a total cost of $1,687, this option ends up costing a bit more than an up-front payment but it doesn’t require a credit check.
It’s also well worth mentioning that NewSmile offers military discounts. If you serve in the military, NewSmile provides a robust $200 discount off of their already-low prices. It’s a great offer that their competitors can’t match.
Overall, NewSmile has some of the lowest rates in this industry, and they frequently offer discounts that drive their pricing down even further. For instance, while we can’t guarantee that a similar deal will be available for you, at the time of this writing, NewSmile was offering a whopping $400 off coupon on their website.
In addition to pricing, convenience has traditionally been a make-or-break factor for many people seeking teeth alignment services. For busy people, it’s often prohibitive to require frequent trips to the orthodontist. Let’s face it: lots of people simply don’t have time for that.
Furthermore, in-office alignment takes much longer than at-home aligners, and it can often be well over a year before you’re done with Invisalign — braces take even longer, up to three years in some cases! With that in mind, NewSmile’s 4-6 month average treatment time is quite impressive.
There’s no doubt whatsoever that NewSmile is significantly more convenient than using traditional orthodontics. But do they also compare favorably to their direct competitors in the at-home clear aligner industry? That’s a bit more of a complicated question.
Let’s start with the beginning of the process, getting images of your teeth to the aligner company. The at-home impression kits offered by NewSmile can be a messy hassle, as taking molds of your own teeth is harder than it might sound.
While many of their competitors offer in-office professional teeth scans as an alternative to the DIY molds, NewSmile does not. This means that you’re stuck with taking impressions of your own teeth. NewSmile does offer some tips and tricks for getting the best results possible, but it’s still not ideal.
We do appreciate how NewSmile offers the option to align your teeth strictly at night, which is a nice convenience advantage compared to wearing them all day long. If you live a busy lifestyle full of meetings and outings, it might not be realistic for you to wear clear aligners 22 hours per day, so it’s great to have the nighttime option.
How about alignment times? NewSmile’s 4-6 month timeline is one of the fastest in the industry, but there is actually one company that has them beat. byte offers alignments as quick as just three months, thanks to their proprietary HyperByte device which vibrates against your teeth and encourages them to move. No other competitor offers such a device, so byte maintains an exclusive advantage in this area.
An impressive aspect of NewSmile’s offering is the fact that they include free whitening for all of their customers. You’ll receive a three-month supply of their whitening solution, and if you want to purchase more after that, they charge a reasonable $39.
It probably goes without saying that clear aligners from any company are going to look much more natural than metal braces. Most clear aligners are slightly noticeable if people know you’re wearing them, or if they’re right up in your face, but you might be surprised by how much variance there is from company to company regarding aligner appearance.
NewSmile uses completely transparent aligners that they claim are nearly invisible. However, we think they’re actually more noticeable than some competitors. This is because your teeth aren’t naturally shiny. Rather, your teeth are porous and have a matte appearance that doesn’t reflect light.
With NewSmile’s clear aligners, your teeth appear shiny and reflective. This is the most subjective category of this entire competition, and some people even say that they like how these transparent aligners make their teeth shimmer and gleam, but we tend to prefer a more natural look.
Some of their competitors — like Invisalign and SmileDirectClub — use a translucent frosted plastic instead of entirely clear aligners. In our opinion, these aligners are less noticeable than the aligners offered by NewSmile. They more accurately mimic the look of your actual teeth.
The other big differentiator between different companies’ clear aligners is whether they’re cut straight across the gums or scalloped to match your unique gumline. With NewSmile, your aligners will be trimmed to match your gums, which is the less noticeable option. If a company cuts its aligners straight across, there will be plastic covering part of your gums, while NewSmile’s aligners blend into your mouth with ease.
As with any clear aligners, we do not recommend eating or drinking anything other than water while wearing NewSmile’s aligners. Clear aligners are somewhat stain-resistant but the last thing you want to do is drink a glass of red wine with your aligners in. In this scenario, you might have to continue wearing a red-stained aligner until you’re ready to switch to your next set, which undermines the discreet nature of clear aligner treatment!
It’s important that you have the utmost confidence in the company you choose to align your smile. After all, you only have one set of teeth, and aligning them can be expensive and time-consuming. Thankfully, NewSmile’s support team is quite responsive, addressing any questions or concerns quickly.
With NewSmile, you can contact their customer support team via phone, email, or social media. We will note that they have the shortest support availability hours we’re aware of in this industry. NewSmile reps are only available from 12:30 pm to 6:00 pm ET on weekdays. When some competitors offer support seven days a week, or at least provide more than 5.5 hours of availability, it’s disappointing to see such a narrow contact window.
That said, we have found that NewSmile representatives are quite responsive if you contact them during their brief office hours. Their reps are knowledgeable and friendly, and they’ve been able to answer every question we’ve asked them.
How about refund policies? In this area, NewSmile is roughly average compared to its competitors. They offer refunds for your entire purchase if they determine that you’re not a good candidate for their aligners. However, they do not offer refunds for your impression kit “due to hygienic reasons.”
Beyond that, they do not provide refunds for any reason other than manufacturing defects. If you’re unhappy with your final results, they will work with you to “achieve the results of your original treatment preview.”
What Are NewSmile Customers Saying?
We always like to take a look at what customers have to say when reviewing a clear aligner service like NewSmile. Some companies in this industry have thousands of user reviews. However, that’s not the case for NewSmile, as they’re newer and smaller than many of their competitors.
That said, while larger providers like SmileDirectClub certainly have a higher volume of reviews, you would be hard-pressed to find a company that receives a higher quality of feedback than NewSmile. We found about 100 reviews of their services online, and nearly all of them were overwhelmingly positive. Their customers rave about the affordability and convenience of NewSmile, and recommend their services almost universally.
NewSmile vs. Invisalign
There are some commonalities between what NewSmile and Invisalign have to offer, but there are also numerous key differences. These companies both straighten customers’ teeth using clear aligners, but that’s about as far as the common qualities go. Let’s take a look at how they compare in a few crucial areas.
Invisalign typically costs $3,000-$8,000, depending on the exact nature of the misalignment you’re trying to fix. This is because Invisalign treatment requires frequent in-office visits with a dental professional, while NewSmile is an entirely home-based treatment. NewSmile’s $1,595 price point is about half of Invisalign’s lowest possible cost, and that’s before you factor in any possible discounts or coupons.
Because there are no office visits required, NewSmile is significantly more convenient than Invisalign. Beyond that, NewSmile can align your teeth in just 4-6 months, whereas most people have to wear Invisalign aligners for at least a year. Even NewSmile’s Night Aligner products can align your smile faster than Invisalign.
This category all depends on the specifics of your alignment issues. If you only have mild crowding and spacing issues, NewSmile and Invisalign are both entirely capable of straightening your smile. However, if you have issues like a severe overbite, underbite, or crossbite, Invisalign might be your only option.
Invisalign’s in-office treatment means that your dental professional can add attachments to your aligners, allowing them to exert more force when straightening your teeth. Obviously, this isn’t an option with NewSmile.
These companies have quite a few differences in their treatment plans. Invisalign starts with an in-office teeth scan, while NewSmile begins with an at-home DIY impression kit. The next step is the same for either company: they produce your aligners and ship them.
However, Invisalign adds a step that NewSmile skips. While NewSmile sends your aligners straight to your front door, Invisalign sends them to your dental professional, who will then walk you through the process of wearing them and determine if they need to make any adjustments or add any attachments.
NewSmile vs. Other Home Aligners
NewSmile is an excellent option for at-home teeth alignment, but they’re far from the only choice you have. There are several other reputable companies offering clear aligners for home application these days, so let’s see how NewSmile stacks up to a couple of the top options one-on-one.
NewSmile vs. byte
byte has the fastest alignment times available for at-home clear aligner companies in the U.S., and they can straighten your smile in as little as three months. However, byte also has much higher prices than NewSmile. While NewSmile charges $1,595 for either all-day or night-only alignment, byte has an $1,895 price point for all-day alignment and a $2,295 sticker price for nighttime treatment.
NewSmile vs. Candid
One big advantage Candid has over NewSmile (and byte) is that they offer an option for in-office scans if you’d rather not use a DIY impression kit. Candid also uses a “Remote Monitoring” service that provides regular virtual check-ins with your orthodontist, which NewSmile doesn’t offer. However, all of this comes at a price, as Candid charges $2,400 for their at-home aligners.
NewSmile vs. SmileDirectClub
SmileDirectClub was the first company to start selling at-home clear aligners, and today they’ve aligned more than 1 million smiles. SmileDirectClub has a big advantage for experience, but they charge $1,950 and they have a somewhat hit-or-miss customer support department. However, they have hundreds of retail locations where you can get professional teeth scans, and their experience is unrivaled in this industry.
Is NewSmile Right for You?
Out of all the at-home teeth alignment companies we’ve reviewed, we ranked NewSmile at #5. They offer the industry’s second-best pricing paired with fast alignment times and a nighttime-only option. While they don’t have any retail locations for in-office scans or all that much experience, they’re still a strong company providing high-quality clear aligners at reasonable rates.
Our top pick, byte, has the fastest alignment times in this industry, and their byte-for-life guarantee ensures the quality of your smile for the rest of your life.