Until recently, the only options for adults seeking straighter teeth were braces or Invisalign — but luckily, this is no longer the case. At-home teeth straightening services like NewSmile were developed to offer a convenient and affordable alternative to traditional orthodontic treatment.
An exciting newcomer to the industry, NewSmile has made it their priority to offer excellent value to their users. But is NewSmile the right fit for you? Read on to find out.
Table of Contents
What Is NewSmile?
NewSmile is a clear aligner company — similar to SmileDirectClub and Byte — that uses a team of dentists and assistants to assess your smile remotely, and then plan an aligner treatment to correct your misalignments, no office visits necessary. Like other at-home clear aligners, NewSmile is designed to treat mild-to-moderate cases of teeth crowding and spacing, along with some minor bite issues.
After they deliver your aligner kit to you home, you’ll simply wear your NewSmile aligners for 22 hours per day to shift your teeth to their aligned positions. NewSmile’s dental team will supervise your treatment remotely, and the company claims you can expect final results within 4–6 months on average.
NewSmile was founded in Vancouver, Canada, and has since expanded to the US, Australia, and the UK. We think their combination of low prices and high-quality treatment has laid a solid foundation for their future growth.
NewSmile Aligners
NewSmile Impression Kit
NewSmile Before & After
How Do I Get Started?
NewSmile needs to see your teeth before you begin treatment to ensure that their aligners can deliver the smile you want. And you have two different choices for how to kick off your aligner plan.
You will first need to decide if you want their Fast Track plan, or their Impression Kit + Preview option. With the Fast Track plan, you will pay for everything upfront ($1,595 for all-day aligners). It’s best for customers who know NewSmile is the right company for them and want to move forward as quickly as possible.
More cautious buyers can purchase an impression kit for $49 without committing to the full treatment. Then, after you return your dental impressions, NewSmile will send a treatment preview, which will help you determine if this is the right path for you. If you like what you see in your preview, then you’ll be all set to move forward and begin wearing your aligners!
Before you commit, visit your dentist.
NewSmile might have their own remote dental team, but no one knows your teeth like your regular dentist. We recommend visiting them for an exam and X-rays before beginning any clear aligner treatment. They’ll let you know if you have any cavities, gingivitis, or under-the-surface issues to address beforehand.
Then, to make sure you’re all set, read over our seven-step checklist on preparing for at-home teeth straightening.
A New Smile at an Affordable Price
NewSmile is currently running an Extended Black Friday sale. Receive $200 off when you purchase NewSmile aligners through December 15, 2023.
Our Review of NewSmile Clear Aligners
| Company | Treatment Scope | Affordability | Convenience | Appearance | Experience |
|---|---|---|---|---|---|
| NewSmile | 4 / 5 | 4.5 / 5 | 4.5 / 5 | 5 / 5 | 3.75 / 5 |
| Average Score | 4.5 / 5 | 3.7 / 5 | 3.9 / 5 | 4.6 / 5 | 4.3 / 5 |
Average Overall Score: 4.23 / 5
NewSmile is one of the youngest clear aligner services we’ve reviewed, but they’re also one of the most affordable. For $1,595, they include your impression kit, aligners, retainers, and three months of teeth whitening. Plus, their financing plans make treatment even more accessible.
Overall, we scored NewSmile 4.24/5 based on our five review criteria—scope of treatment, affordability, convenience, appearance, and customer experience. Before we get too deep into our NewSmile analysis, let’s quickly run down some of their biggest advantages and disadvantages.
NewSmile Pros
- Affordable Pricing: While NewSmile doesn’t have the absolute lowest price point for at-home clear aligners, we think their $1,595 price tag is still quite reasonable. This is lower than most of their at-home competitors and significantly more affordable than in-office options like Invisalign.
- Bonus Items: Those low prices get even more impressive when you consider that NewSmile includes your impression kit, one set of retainers, and whitening kit. That’s a couple of hundred dollars worth of bonus products. Most other at-home aligner services charge you for at least one of them.
- Efficient Advertised Treatment Times: NewSmile’s advertised 4–6-month alignment schedule is much faster than Invisalign and most other in-office treatments, although that’s typically because those in-office options are often used to correct more severe misalignments.
- Nighttime-Only Option: With NewSmile, you can choose a nighttime-only treatment, which only requires you to wear your aligners while you sleep. This is an excellent option if you want to be as discreet as possible.
- Guaranteed Financing: NewSmile offers financing plans that don’t require a credit check, ensuring that their alignment services are accessible to as many people as possible.
NewSmile Cons
- No Teeth-Scanning Locations: NewSmile doesn’t have any retail locations in the US where you can get an in-office teeth scan, so you’ll need to use an at-home impression kit instead, which can be difficult.
- Fewer Customer Reviews: There aren’t many reviews of NewSmile’s services available on reputable third-party websites. While most of their competitors have hundreds of reviews online, NewSmile has far fewer. To be fair, most of that feedback is positive, but we would still like to see more of it.
Our Review Methodology
Smile Prep’s review analysis is prepared and presented from the perspective of a well informed consumer. Our starting point for all of our reviews is a careful survey of a company’s marketing claims and available third party customer reviews. While we generally rely on the accuracy of company claims, we make our best effort to qualify and contextualize key marketing claims where we feel it would benefit our readers to do so.
Our review of NewSmile is additionally informed by the following sources of data:
- Over a dozen reviews that we have directly collected from verified NewSmile customers
- Feedback gathered from participants in our Honest Smiles Program, who are asked to share their honest experience undergoing treatment with NewSmile in a series of videos
- First-hand insight gained by testing NewSmile’s impression kit and having a treatment plan prepared
- Input gathered directly from NewSmile, including interviews with NewSmile employees
NewSmile is one of 12 aligner brands for which our team has prepared an in-depth review. We assessed and rated each of those aligner brands according to five distinct factors: scope of treatment, affordability, convenience, appearance, and customer experience. While our assessment of each factor is necessarily subjective, we do our best to explain the considerations that informed our assessment.
Scope of Treatment
Remote aligner companies like NewSmile have risen in popularity thanks to their affordable prices and few-to-no office visits. But like all orthodontic treatments, NewSmile has its limits. They don’t offer direct, in-person supervision and can’t incorporate attachments. This translates to a more limited scope of treatment than in-office aligners, though it’s pretty much identical to most other at-home providers.
NewSmile can treat mild-to-moderate misalignments that are cosmetic in nature — just like most of their at-home aligner peers.
According to the NewSmile representative we spoke with, their aligners can treat the following conditions:
- Mild-to-Moderate Crowding: When the teeth are too close together, potentially overlapping.
- Mild-to-Moderate Spacing: When the teeth are too far apart, often causing crowding or aesthetic issues.
- Mild-to-Moderate Overbite and Overjet: When the upper teeth extend too far over the lower ones or protrude outward. NewSmile can only address overbite or overjet if they just affect the teeth, not the jaw.
- Localized Crossbite: When some, but not all, of the upper teeth sit inside the lower ones. A localized crossbite only impacts a few teeth, and not the jaw.
- Limited Underbite: If you have an underbite (bottom teeth projecting forward) that affects single pairs of teeth, NewSmile might be able to correct it.
- Limited Open Bites: When the upper and lower teeth do not touch, even in a closed mouth. NewSmile can help if this is dental, not skeletal, and limited to the front teeth.
They also stated that their aligners help stop damage caused by bruxism (aka, tooth grinding). Their aligners can move the first front six teeth on either arch, up to the premolars. However, they cannot move the molars.
The only way to know if you are a NewSmile candidate is to complete and return the impression kit.
You can spend all day reading reviews, looking at results, and talking to NewSmile representatives — and you still won’t know with certainty whether NewSmile can help you. The only way is to place an order and complete their impression kit. Once they receive your impressions, their team will decide if they can correct your misalignment. If not, they’ll let you know and issue a refund, if applicable.
NewSmile has a rapid smile assessment on their website (as do most remote aligner companies). Even though it may say you’re a suitable candidate for treatment, it’s not an official diagnostic, so you’ll still need to complete an impression kit.
NewSmile says a mixed team of dentists and orthodontists direct their treatments.
Some companies strictly work with orthodontists; others only employ dentists and dental technicians. NewSmile takes a mixed approach, relying on trained technicians for much of their work but ensuring every case is approved by licensed dentists and orthodontists.
NewSmile asks that you check in every 14 days by taking photos of your smile and uploading them to the NewSmile app for the dental team to review. If they notice any issues, they’ll reach out with feedback.
NewSmile uses plastics from RaintreeEssix to manufacture their aligners.
Products can only deliver the level of quality their materials offer. NewSmile relies on RaintreeEssix, whose premium plastics have been a staple in the clear aligner industry since 2005. They aren’t quite as established in the home aligner game as other manufacturers like Align Technology, but you can still trust Essix products.
Affordability
Braces and Invisalign both require significant monetary investments, and insurance providers don’t always cover teeth-straightening treatment. So perhaps the biggest advantage of at-home aligners is how much more affordable they are than traditional orthodontics. Especially NewSmile, which is one of the most budget-friendly clear aligner options in the US today.
NewSmile charges $1,595 for standard treatment and $1,695 for nighttime aligners.
While Invisalign typically costs $3,000–$8,000, NewSmile can straighten your smile for $1,595. That’s even a few hundred dollars cheaper than many of their at-home aligner competitors. Even more impressively, NewSmile includes your initial impression kit, a pair of retainers, and a premium whitening solution at no additional cost. However, if you want their nighttime-only aligners, the price will be $100 higher.
If you serve in the military, NewSmile will deduct $100 from their already-low prices. Plus, they run occasional discounts on their site that may knock up to a couple hundred more off the price.
NewSmile offers multiple financing plans, including one that doesn’t require a credit check.
NewSmile offers two different financing options that break the cost into monthly payments. Here are the details.
| Affirm Plan | HFD Plan | |
|---|---|---|
| Down Payment | None | $180 |
| Monthly Payments | $58 | $74 |
| Term Length | 36 months | 36 months |
| Credit Check? | Yes | No |
| Total Cost | $2,088 | $2,884 |
Their Night Aligners are a little more expensive, so if you go that route, the plans look like this:
| Affirm Plan | HFD Plan | |
|---|---|---|
| Down Payment | None | $190 |
| Monthly Payments | $64 | $78 |
| Term Length | 36 months | 36 months |
| Credit Check? | Yes | No |
| Total Cost | $2,304 | $2,998 |
As you can see, you’ll pay more in the long run if you use a financing plan, so it’s best to pay upfront if you can.
There’s a chance you’ll receive insurance coverage, but it depends entirely on your provider and plan.
NewSmile says insurance plans may reimburse you for a portion of your clear aligner treatment. However, there’s no way to know for sure without reviewing the details of your plan and/or confirming with your provider. If your plan includes orthodontic benefits, your insurance might cover some of your NewSmile treatment, but there’s no guarantee, since many providers refuse to cover at-home aligners.
Even if your plan covers NewSmile, remember that most plans will only cover a percentage, and many have limits on age and lifetime spending.
Convenience
Along with pricing, convenience has traditionally been a make-or-break factor for many adults seeking a straighter smile. Frequent trips to the dentist can be inconvenient because, let’s face it, many people simply don’t have time for that. NewSmile doesn’t require a single office visit, so we think it’s more convenient than in-office options, but we think a couple of their at-home competitors are slightly more so.
To kick things off, you’ll need to order an impression kit and make molds of your teeth at home.
NewSmile needs images of your teeth to determine if you’re eligible for treatment, and if so, design your treatment. There’s only one way to do it: purchase their impression kit and use it at home. However, it’s not exactly easy to make perfect molds on the first try. Some people find the process difficult and go through multiple kits before getting acceptable impressions.
In-office aligners use intraoral scans from your dentist, and SmileDirectClub has physical SmileShops dedicated to providing free teeth scans. This method may be more accurate, plus more efficient and comfortable than taking your own impressions — but NewSmile doesn’t have any similar retail locations in the US.
That doesn’t mean you’re completely alone, though. They provide an Impression Guide with helpful instructions, and their customer support team is available to walk you through the process.
NewSmile claims their average treatment plan length is 4–6 months, and their average Night Aligners treatment takes 8–10 months.
However, it depends entirely on the complexity of your case. More severe misalignments simply take longer to correct than minor ones. That’s why Invisalign and other in-office options typically take longer — because they often accept more severe cases.
If they accept you for treatment, they’ll include an estimated treatment time with your aligner plan. Just know that teeth don’t always move as expected, so your treatment may take shorter or longer than they initially anticipate. Plus, your timeline depends on your compliance, so if you don’t wear your aligners for the required amount of time each day, your teeth may take longer to shift.
NewSmile has a nighttime-only plan if you’d rather not wear your aligners all day.
Orthodontists have traditionally recommended wearing clear aligners for 22+ hours per day — but that’s not an ideal schedule for some people. Whether your job requires you to talk a lot or you simply don’t want to wear your aligners to work, school, or out with friends, you might prefer a nighttime-only schedule. NewSmile’s Night Aligners only require ten hours of daily wear, so you can pop them in after dinner and remove them when you wake up.
Of course, this abbreviated daily wear schedule also extends your overall timeline. NewSmile says their nighttime-only treatment plans typically last 8–10 months.
Appearance
Clear aligners from any company are going to be more discreet than metal braces. Most clear aligners are slightly noticeable if people know you’re wearing them, but you might be surprised by how much aligner appearance can vary from company to company. Despite some differences in design and materials, we think NewSmile is about as inconspicuous as many other clear aligners.
NewSmile crafts their aligners from a smooth, translucent plastic.
You might be thinking, “perfect, that’ll make them virtually invisible.” And while you’re correct, barely anyone will notice them, we think they can actually be slightly more visible than other aligners.
Aligners that use smooth, translucent plastic, like NewSmile’s, can be reflective which, in our opinion, can make your teeth look shiny. The problem? Your teeth aren’t naturally shiny — they’re porous and have a matte, unreflective appearance. Some people don’t like this look, but others think it makes their teeth gleam. It all comes down to your specific tastes.
You won’t have any attachments or elastics on your teeth.
Dentists who provide in-office aligners like Invisalign have the option to affix tiny attachments to the surfaces of your teeth, which act as points of leverage for the aligners, helping improve their force and retention. While these attachments encourage more complex orthodontic shifts, they also make the aligners more visible. They’re tooth-colored, so they blend in, but may look like tiny bumps on your teeth.
Since NewSmile doesn’t require any hands-on care from a dentist, they can’t incorporate similar attachments, maintaining their low profile.
NewSmile trims their aligners to match your gum line.
Most companies cut their aligners one of two ways: straight across the top or scalloped to follow the gum line. Some research indicates that straight-cut aligners have more uniform force transfer and stress distribution, but they also overlap the gums, and people nearby might notice that overlap.
Scalloped aligners, on the other hand, blend in with your gum line, which makes them harder to notice in our opinion. This is NewSmile’s approach, which we think makes their aligners slightly less visible than their straight-cut peers.
Like other clear aligners, NewSmile’s trays are reasonably stain-resistant.
Still, we don’t recommend eating or drinking anything other than water while wearing them, since most aligners are susceptible to stains from coffee, red wine, tea, berries, tomato sauce, and other heavily pigmented foods and beverages.
Customer Experience
It’s important that you have the utmost confidence in the company you choose to align your smile. After all, you only have one set of teeth, and straightening them can be expensive and time-consuming. We think NewSmile’s support is responsive, though it’s not quite as personalized as in-office options, since it’s difficult to match hands-on care with a fully remote team.
NewSmile’s communication avenues are pretty standard for a remote aligner company.
You can contact NewSmile’s support team via phone, email, or social media. NewSmile reps are available from 9:30am to 4:30pm PST Monday through Saturday and 10:30am to 3:30pm PST on Sunday, and in our experience, they provide excellent service.
As a smaller company, NewSmile can give each patient slightly more personalized support, and we’ve found their representatives responsive if you contact them during their office hours. These reps are knowledgeable and friendly, and they’ve been able to answer every question we’ve asked them. Even so, we don’t think remote support is as comprehensive as contacting or visiting a dentist’s office that knows you and your teeth intimately.
You can’t get a refund after you’ve begun treatment, although NewSmile might cover any refinements you need.
When it comes to refunds, NewSmile sticks to the industry standard. They offer refunds for your entire purchase if they determine that you’re not a good candidate for their aligners. However, you cannot return your impression kit for a refund unless it’s “unopened, unused and in the same condition that you received it.”
Beyond that, they do not provide refunds for any reason other than manufacturing defects. If you’re unhappy with your results, they say they will work with you to “achieve the results of your original treatment preview.”
What Are NewSmile Customers Saying?
We always like to look at what customers have to say when analyzing an at-home teeth alignment company. Some companies in this industry have hundreds or even thousands of reviews; that’s not the case for NewSmile, as they’re a newer and somewhat smaller company than some other options.
They don’t have a wealth of online reviews, but many of the reviews we could find were positive and enthusiastic. NewSmile’s customers generally love their results, as well as the friendliness of the company’s support team. Those who did register complaints mainly expressed disappointment with delayed turnaround times and issues with manufacturing defects — although these complaints are few and far between.
NewSmile vs. Invisalign
There are some commonalities between NewSmile and Invisalign — chiefly, they both straighten customers’ teeth using clear aligners. However, their procedures are vastly different.
Cost
Invisalign typically costs $3,000–$8,000, depending on the severity of your misalignment. This is because Invisalign treatment requires frequent in-office visits with a dental professional, while NewSmile is 100% remote. NewSmile’s $1,595 price point is much cheaper.
Convenience
Because NewSmile doesn’t require any office visits, we think it’s significantly more convenient than Invisalign. Beyond that, NewSmile claims their average treatment plan is 4–6 months long, whereas most people have to wear Invisalign aligners for at least a year, although that’s usually because Invisalign takes on severe cases that take longer to correct.
Scope of Treatment
This category all depends on your specific condition. If you only have a mild crowding and spacing issue, NewSmile and Invisalign are both capable of straightening your smile. However, if you have issues like a severe underbite or crossbite, in-office treatment might be your only option.
Invisalign’s in-person care allows your dentist or orthodontist to add attachments to your aligners, helping them exert more force when straightening your teeth. This isn’t an option with NewSmile.
Treatment Plan
These companies have quite a few differences in their treatment plans. Invisalign starts with an in-office teeth scan, while NewSmile begins with an at-home DIY impression kit. The next step is the same for either company: they produce your aligners and ship them.
However, Invisalign adds a step that NewSmile skips. While NewSmile sends your aligners straight to your front door, Invisalign sends them to your dentist or orthodontist, who will then walk you through the process of wearing them and determine if they need to make any adjustments or add any attachments.
NewSmile vs. Other Home Aligners
We think NewSmile is an excellent option for at-home teeth alignment, but they’re far from the only one. There are several other reputable companies offering clear aligners for home application, so let’s see how NewSmile stacks up to a couple of the top options.
NewSmile vs. Byte
One of Byte’s most standout features is their HyperByte device, which they include in the cost of their aligner package. This high-frequency vibration device uses gentle micropulses the company says may help reduce discomfort. Plus, according to some studies, devices like this might encourage faster teeth movements — and Byte claims an average treatment plan length of just 4–5 months.
However, Byte also has higher prices than NewSmile. While NewSmile charges $1,595 for all-day or $1,695 for night-only alignment, Byte charges $1,999 for their all-day plan and $2,399 for nighttime treatment.
NewSmile vs. Candid
Candid has a hybrid at-home and in-person treatment model. While you’ll complete your entire NewSmile treatment from home, you’ll receive Candid treatment from a local dentist. After an initial in-person consultation and examination, you’ll check in virtually via their CandidMonitoring service every 14 days for the rest of the time. By keeping a local dentist involved for the entire process, we think Candid offers a level of quality care that sets them apart. km,jyhuHowever, this level of involvement comes with a major trade-off: Candid treatment costs $3,500+, which is much more expensive than NewSmile.
NewSmile vs. SmileDirectClub
SmileDirectClub was the first company to start selling at-home clear aligners, and today they’ve perfected more than 2 million smiles. SmileDirectClub is much more established, but they charge $2,250 and they have a somewhat hit-or-miss customer support department. However, they have hundreds of retail locations where you can get professional teeth scans, and their experience delivering at-home aligner treatment is unrivaled.
Is NewSmile Right for You?
Out of all the at-home teeth alignment companies we’ve reviewed, we rank NewSmile at #4. They offer affordable prices paired with solid customer service and a nighttime-only option. While they don’t have any retail locations for in-office scans or extensive experience, in our opinion, they’re still a solid choice for high-quality clear aligners at reasonable rates.
Our top pick, Byte, has considerably higher prices than NewSmile, but we think their HyperByte device adds extra value to their aligner bundle, and their Byte-for-Life Guarantee can help your new smile last a lifetime.
Frequently Asked Questions
Does NewSmile offer discounts?
Yes! They’ll occasionally run sales on their website that knock up to a couple hundred dollars off their already-low price. Plus, they give members of the military $100 off, and if you refer a friend who purchases aligners, you’ll both get $100.
Can NewSmile correct my condition?
It depends. If you only have moderate crowding or spacing, NewSmile can probably align your smile with no problems. However, more serious issues may require traditional orthodontics.
What about Invisalign?
We think Invisalign is still the gold standard for clear aligners, and they offer a much more personalized alignment process. As opposed to at-home alignment, Invisalign requires regular office visits where your dentist or orthodontist can adjust your treatment, add attachments to exert more force, and more.
NewSmile has faster alignment times and lower prices, but Invisalign can fix a wider variety of misalignments. For more information about Invisalign, check out our full review.
How much will I end up paying?
It depends on whether you choose all-day or night-only alignment, whether you use their financing plan, etc. The sticker price for NewSmile is $1,595 but you might pay more or less than that depending on the specifics of your purchase.
How do I get started?
The first step is to use NewSmile’s at-home impression kit to take impressions of your teeth. Once you successfully complete your molds, you will send them back to NewSmile so they can analyze whether you’re a suitable candidate for their alignment and send you a preview image of what your finished smile could look like.
How long will it take?
NewSmile says their all-day aligners take 4–6 months and their Night Aligners take 8–10 months for most people, but it depends on the severity of your condition.
Does insurance cover NewSmile treatment?
This varies depending on the specifics of your insurance plan, so you should contact your insurer for more information if you’re not sure. However, we will point out that most insurance companies consider at-home teeth alignment to be an optional cosmetic treatment and therefore do not cover it.
What is the cheapest home aligner service?
AlignerCo charges just $995, making them the cheapest home aligner service available in America. They also sometimes offer discounts, driving their great rates even lower.
Do clear aligners hurt?
You may experience some level of discomfort for a day or two whenever you switch to a new set of aligners, but for the most part, you’ll barely even notice them.
Is home aligner treatment safe?
At-home clear aligner treatment plans are always designed and/or approved by a licensed dentist or orthodontist — as long as you’re buying from a legitimate clear aligner service.
The main concern regarding the safety of fully-remote clear aligner treatment is the lack of face-to-face care. Since you won’t be seeing a dentist in-person during treatment, you won’t receive the same level of support that you’d get with traditional in-office aligners like Invisalign or ClearCorrect. That said, a recent NIH-funded survey found the majority of at-home aligner customers were satisfied with their results, and only 6.6% experienced side effects necessitating a visit to their local dentist.
Read our guide to safe home teeth straightening treatment for more information.
Edd-Lainia says
Good Morning,
I recently came across your article about NewSmile. I wanted to share some of my experience with you.
At first NewSmile was nice but then their attitude changed when I requested a refund. Also many of their positive reviews are from them prompting customers to post a review after their Impression session but before they have gotten their preview or before they have completed treatment.
NewSmile is starting to get negative reviews and after reading them, these reviews seem to be largely based on two areas, getting a refund or getting the right amount refunded, and the treatment results not being what the customer expected and being charged additional monies to have a revised treatment plan done.
My experience falls in the 1st category. I pre-paid for my aligners and after receiving my initial preview I was disappointed that the teeth I wanted corrected were not corrected in my initial preview. I have a protruding lower side tooth and a gap between my molars. It was at this time, I learned that NewSmile’s treatment focuses on the front six teeth. They told me that their dental team would review my case and get back to me. I told them if my treatment requirements were outside of their scope, that was fine and to refund my money minus the $49 for the Impression kit.
They responded by saying that their dental team said I need to get IPR done on my bottom teeth to allow for space to move the side tooth (which is technically out of their treatment scope) and they couldn’t move the molar. IPR is shaving some of the enamel off of your teeth to make more room.
After going back and forth with them for several weeks regarding a refund, I was told that they would penalize me $200 and the rest of the refund would take 90 days to process the approval and then 14 additional days to do the actual refund.
A few things you should be aware of or look into. NewSmile does not have a US office. They have a warehouse in New York. They claim they work with licensed dentists and orthodontists but will not allow you to know their names or have any direct contact with anyone on their “dental team”. They wanted me to have my teeth shaved based on what customer service told me but would not give me any information on the dental professional who supposedly said I should do this.
When comparing them to other companies, I’m beginning to wonder just how legitimate this company really is. I have since found a different company that does move all teeth and they give you the name and information of the dental professional that created, approved, and is managing your treatment program.
I am still fighting with NewSmile regarding my refund amount as they will say you are a good candidate when in reality, you may not be. And they will not allow you to talk with a dentist/orthodontist associated with their company. It makes a person question if they even work with any dental professionals to begin with. While their calls show up as British Columbia, customer service seems to be based out of the Philippines. I think I’m beginning to believe that they have 3D printers and a computer simulated program and just make these aligners with no dental professional input or consultantion.
I’m curious, if you were to dig a little deeper into the company, what you would find.
Thank you for your time,
P.S. I have emails and pictures, if you ever want to review them.