There’s nothing like an honest, unbiased review to help you make a big decision. But unfortunately, they’re not always easy to find. That’s why we’ve gathered genuine SmileDirectClub customer reviews right here.
Consider this your go-to source for honest SmileDirectClub before-and-afters (and everything in between). No sponsorship, no actors — just real people and real opinions.
If you want more details on SmileDirectClub treatment stacks up to other direct to consumer aligner brands, be sure to check out our in-depth SmileDirectClub review.
Filter reviews by conditions treated:Frank B.Orlando, Fl8 months agoTeeth Crowding
I choose SDC because I was so nervous and self conscious about talking to anyone about my smile that I found it more comfortable to do it remotely. The initial molds were difficult to use so I went to a smile shop and it was very smooth process. I definitely recommend going to the smile shop if there’s one in your area. The instructions were easy to follow, as long as you follow everything how the recommend you should be great. I had a check up with a dentist before just for general cleaning and making sure I didn’t have other issues before starting.6Lakyn H.Houston, TX8 months agoTeeth Crowding
Whenever I was deciding on clear aligners, I was initially going to do Smile Direct Club. After doing some research and joining a group on social media that discusses the process of having Smile Direct, I was nervous and afraid to use them. I saw people complaining of receiving the wrong aligner in the mail or receiving a cracked aligner, then I also saw people complaining about customer service and the overall process. After hearing all of these complaints, I decided to use Invisalign to correct my teeth crowding.
I went into my dentist’s office to get a 3D scan of my teeth and then about 6 weeks later I came back to the office to receive my aligners. One thing I wish I had known ahead of time about Invisalign is that most cases need “buttons” or the little teeth colored anchor points to be glued onto your teeth so that the aligners are able to shift and adjust. At first, I was intimated by the buttons on my teeth and was worried about it making my Invisalign trays more noticeable, but now I don’t even notice them! The process of getting the buttons on my teeth took a few hours, but now I just go to the dentist’s office every 30 days for a check-up to ensure my teeth are tracking correctly and my dentist gives me 3 trays at a time.
My total treatment plan was 27 trays for 10 days, so about 270 days total. I am over 1/3 of the way done with my treatment and I am happy with the improvement to my smile! The trays don’t bother me at all and I have adjusted my lifestyle to fit the Invisalign, by snacking less, brushing more, and hardly ever drinking dark-colored liquids. I would highly recommend Invisalign for someone who can afford to pay a little more than the competitors to ensure that you are getting the best quality service and you are going to have a great smile in the end!17Corey Q.Kentucky9 months agoTeeth SpacingTooth Gap
I chose SmileDirectClub because of the lifelong front gap I had. I have wanted to get rid of it all of my life. It was so easy with them, from the moment I walked into one of their stores and when I received the aligners. I have recommended SmileDirectClub to everyone that has asked.4Tori R.Ohio8 months agoTeeth Spacing
Smile Direct Club has given me the chance at a smile I have only dreamed of. The insurance my family I have wouldn’t let me get braces since it was purely for cosmetics. I also chose SDC as it was WAY cheaper than paying for braces out of pocket, and faster.
My smile plan is five months. That’s it, 5 months for the smile of my dreams. I was always known as “the girl with the gap” in school and I couldn’t take it anymore. Their customer service was excellent and helped me with any questions I had. Within 3 months, I was seeing changes! I had my impression kit sent, then sent back in, and within weeks my aligners arrived. Quickly!! If you are trying to figure out what to do, I’ll help you: Smile Direct Club.6David B.Durham, NC8 months agoTeeth SpacingTooth GapOverbite
I was always scared to smile and I always had a low self esteem so I decided to fix my teeth with the cheapest way possible which ended up being smile direct club. When I first went in for the scan they seemed berry pushy for me to start quickly as all I was very suspicious but I went along with them.my teeth hurt which I would expect since my teeth were being moved around 4 months in out of my total 6 month treatment I started seeing major changes I am now done with treatment and could t be anymore happier I can finally smile and feel confident in my own skin I did have to do a 2 months of refinements but it was all worth it10Kaelen C.Denver, CO8 months agoTeeth Crowding
Smile Direct Club was great. I really appreciated the convenience of getting my aligners through the mail; I wouldn’t have had time for numerous appointments. My teeth didn’t need a lot of correction, but I feel like the slight change made a huge difference in my smile. The cost was also a huge factor; I didn’t need $6k+ worth of corrections–I only needed slight correction and that’s what I paid for. I highly recommend SDC.2Kendra B.Kilgore, TX8 months agoTeeth SpacingTooth GapOverbite
I went to a traditional dentist and was told adult braces would cost about 6000 dollars. After having 2 little ones that just wasn’t in our budget. I was mainly just looking for my front teeth to be straightened and that’s it, to make my smile better. That’s when I found out about the SmileDirectClub. I decided to give at-home impression kit a try. I had to submit 2 to get it right. After that, it was smooth sailing. I had a 6-month plan for about 2000 dollars and have been done for about 1 year now. I wear my retainers at night and have been very happy with my results. I would recommend it.4Kelsey J.Orlando, FL8 months agoTeeth CrowdingOverbite
They over all straighten my teeth, but left my bite off. I went to the dentist to have it aligned with Invisalign.1Alexandra H.Winnipeg8 months agoTeeth CrowdingCrossbite
I chose smile direct because it was the most affordable. They try to make sure you are happy with your end results and continue to attempt to give you the best smile3Alicia P.Birmingham8 months agoTeeth Crowding
I choose to go with SmileDirectClub to straighten my teeth before my wedding. So far I am on Aligner 9, I have 3 more to go until I am finished treatment. The process has been perfect, no issues at all, the pain was minimal and every Aligner fit perfectly.
My teeth are so much straighter. I am very happy with the outcome! The only thing I have to complain about is it would be nice if the employees communicated better with each other, every time you have a question you have to speak to a different person each time and keep re-explaining your situation, they should either assign one employee to each case or have better communication between each other. Other than that I am happy with the outcome so far and have no complaints about the treatment, the process was very fast, 4 months! Hardly any people noticed I was actually wearing aligners!6Taylor M.Westbrook, CT8 months agoTeeth CrowdingOverbite
Along my Smile Direct Club journey, I’ve found it to be easy, affordable, and convenient! I’m not even done with my journey yet, and my teeth have come so far. The customer service has been wonderful and answer any questions that I may have. My only regret is not doing it sooner!7Ken C.Tennessee, TX8 months agoTeeth Crowding
I enjoyed using SMILE DIRECT CLUB. I went into the smile studio to get my scan done as I had heard the kit they mail you doesn’t work well. I had a 4 month plan and I completed it with good results, however I felt like the improvement was 75%, not 100% like I had hoped so I went back to the studio for a new scan and got another 3 months of refinements. The first few weeks are tough, but stick it out and it will be all good. Make sure you see a dentist beforehand. My final recommendation is a cheap electric nail file to smooth out the rough edges on the aligners.6Ciara O.Coquitlam, Canada8 months agoTeeth CrowdingTeeth Spacing
I have always had insecurities about my bottom teeth, overcrowded, hard to brush, generally embarrassing. I have never been able to afford braces and was looking into Invisalign. its a lot of money so I took my time making a decision but found out about SDC in the process.
I did about a year of research on SDC before taking the leap. I knew every bad thing that could happen but all the good outweighed the bad. I knew SDC was only for a quick straight smile and not a proper smile. My treatment was 7 months along because I had severe crowding, had no issues with any of my aligners, I got to month 7 and my teeth weren’t straight yet so I get 3 more months to fix the problem tooth.
The process was generally quick. I didn’t have to wait long for anything. I had a 3 aligner a month plan, 1- one week, 2- 1 week, and 3/4 2 weeks. mild pain on my first set and some sets in months 5-6 when major shifting started. the pros: was very cheap. I paid $2200 CAD out of pocket. I paid in a lump sum instead of overtime. I’m happy with how they turned out. the process was quick and easy. the cons: My bite is a little off, but it was when I started so I traded ugly teeth and an off-bite for nice teeth and an off-bite. The retainers suck and are too much money. $100CAD for 6 months wear on one retainer. You can get a Hawley or a sturdier one from another company for around 400CAD and those last 5-10 years.
My first retainer was free so I won’t need to purchase one yet but will be going with someone else for my retainers. All in all I recommend SDC IF you have already gone to a dentist to make sure you have a healthy mouth that can go thru aligners. and you actually do your research and are aware that you won’t get PERFECT results. Most of the negative reviews stem from people who did no research and expected something that is impossible with clear aligners.17Jayne-Marie V.Langhorne, PA8 months agoTeeth CrowdingOverbiteUnderbite
After having braces for about 10 years off and on and then not wearing my retainer I finally was ready to make a change. I chose smile direct club because it was all online without any annoying office visits. I did the impression kit, everything was approved. I received my aligners within 4-6 weeks. And started the process immediately. Each week I had to cut off one molar because during the shipping process I had a root canal and crown put on. The aligner didn’t fit it. But I was approved to cut it down off that last molar since it didn’t affect it at all. I recommend smile direct club to anyone who asks.3Brooklyn B.Pittsburgh, PA8 months agoTeeth CrowdingTeeth Spacing
Overall, I do not recommend SmileDirectClub. Customer support was very helpful always but I was happy with my treatment and how my teeth turned out. Also after my treatment, I had pain in my teeth and after seeing an orthodontist they told me my bite was messed up.3Monica R.Jacksonville, FL8 months agoTeeth CrowdingSnaggletooth
I chose this company because it’s popular and cheaper than getting braces (which would have costed me $4000) I had them before but lost my bottom retainer. Customer service has been okay’ish but reflects the price. I didn’t care for phone service but chatting through Facebook chat service has been best. I felt like my initial imprint sucked, but I went to get scanned and my aligners feel much better, but ultimately extended my 4-month plan to a 6-month plan. So I would say be patient and don’t call if you need help – message.6Megan M.Massachusetts8 months agoTeeth Crowding
I had braces as a teenager and did not wear my retainer as an adult. I’ve found myself increasingly smiling less and less with teeth in photos. My crowded teeth were impacting my confidence and I decided it was time to fix that. I was a little skeptical when I went in for my smile scan, but my friend had success with SDC so I decided to continue with the process.
My aligners arrived on time and each set fit well. I did have to file some of them, but I didn’t mind that. I was satisfied with SDC customer service, any question I had during the process, I FB messaged SDC and they answered right away. My retainers arrived a few weeks early so I had them right when my plan was done. Overall I am happy with my results and found the process to pretty much match what I had expected and I would recommend to others.8Heaven P.Tecumseh, OK8 months agoOverbite
Best choice ever made! I’m only in aligner 6 and already see a difference.2Jeremy B.Jacksonville, FL8 months agoTeeth CrowdingSnaggletooth
I had little to no problems with my aligners. Customer support could have been a little more helpful and consistent, but with the state of the world right now I understand. My teeth look a million times better and the pain levels weren’t excruciating. Teeth that I didn’t even think were crooked ended up straight and my main problems were fixed.1Corrie M.Woodbridge, VA8 months agoTeeth CrowdingSnaggletooth
I was honestly super skeptical when I started because the reviews I could find were all over the place.
I decided to go to their mobile smile shop and I was pretty impressed with the before/projections and I know I didn’t have a ton of teeth that needed to move- just 2 that were bugging me so I signed up.
Aligners came in literally the day before they were supposed to. I followed the 22 hours a day and never drank anything but water with my aligners.
My teeth needed a little extra push after I finished the plan so I got a set of refinements that really did the trick and got my teeth exactly where the plan said they would be.
I really enjoyed it and the fact you can get it all done at home. I would do it again if I had the choice.9Kylie C.USA8 months agoTeeth Spacing
5 stars. 10/10. 100%. I chose smile direct club to straighten my teeth after hearing nothing but great things about the company. I never had braces when I was a teen and have always been insecure about my gapping. I just straight up have tiny teeth, think toddler size. I looked to smile direct club to bring my teeth together and straight so they didn’t jut put anymore and smile direct club delivered. I did the impression kit myself, super easy with easy to follow instructions. Did the daytime aligners and never once had any sort of problem!
Anytime I had a question I emailed customer service and they were sure to get back to me very promptly and ridiculously nicely. I’m left with straight teeth after finishing treatment and the small gaps I do have left are simply because of the size and shape of my teeth, that I can get bonded if I want to but I don’t feel the need to, I’m happy with my smile now.13Jamie S.WV8 months agoTooth GapOverjet
I did the impression kit at home and with following directions, it was easy. While the wait for the 3D plan to be developed and the Ali gets to be shipped took forever, I was pleased with my 6-month plan. My teeth are not only straightEr but they are whiter too. Customer service was easy through Facebook messenger and never had any issues. I would 100% recommend to a friend as it has changed my life and I can smile again!3Jamie H.MS8 months agoTeeth Spacing
I’m very pleased with my results from SDC. I had a minor imperfection that I was concerned with. SDC worked really well for my issue. All of the aligners fit really well and customer service was great. I definitely recommend this company for the price.1Kari J.Grand Rapids, MI8 months agoTeeth CrowdingOverbite
I wanted to try this company because getting Invisalign was too expensive. I did the teeth kit and did 9 months of treatment, to which I found I needed refinements so I went and did the teeth scan which was much better than the kit. It was a lot more precise and the aligners fit my teeth better. All my issues were corrected and I was extremely happy with the outcome. I had straight teeth and was doing great until it was around my last months set and my aligners started to not fit my teeth anymore. It took sdc two months to get new aligners to me which by that point my teeth shifted back and those aligners didn’t fit anymore. I had to redo the scan again and get a new full treatment plan which is 6 months. I have been doing this for over two years now and hoping for a better outcome with their customer service and getting the aligners shipped out much quicker.7Holly B.Westfield8 months agoTeeth CrowdingSnaggletooth
Decided to try Smile Direct Club to fix my crowding issues, even though I thought my case might be too severe. I was surprised that I was accepted, and that my projected results showed completely straight teeth after 8 months. Halfway through my treatment, my slingers stopped fitting, meaning that my teeth weren’t tracking and straightening like they were supposed to, and had to be rescanned for mid-course corrections.
At the end of my treatment, my teeth still are not straight and don’t match the projected results, so I had to submit impressions for refinements that will last two more months. Overall, I think if you have severe crowding as I did, an actual orthodontist is a better fit, because I don’t think my teeth will ever be completely straight with SDC.12Michael R.MiddleTown, PA8 months agoTeeth CrowdingOverbite
Fix my teeth a lot I rate them 10/10.1Erin G.Abingdon8 months agoTeeth CrowdingOverjet
I started my smile direct club journey may 4th,2020. I am over the moon with my progress so far! I had an overjet and crowding and have dealt with minimal pain. Customer service has been golden, I can’t brag in them enough! I highly recommend smile direct club.7Andrea K.USA8 months agoTeeth CrowdingSnaggletoothUnderbiteMidline
Go see your dentist 1st. When the offer came up for me, I really didn’t have time to see mine. A few teeth pulled beforehand would have changed my outcome drastically. I have an enlarged and protruding lower jaw that causes an underbite, with massive crowing in both upper and lower jaws. My outcome isn’t finished, only 2 weeks left, and will most likely need refinements, but I wish I would’ve seen my dentist beforehand since I got what was planned, though it’s caused my front teeth to no longer connect in any way, so I can’t bite through foods now. 3 stars because shipping, customer service, and communication along with cost were very positive, I only wish my outcome would be much better.8Victoria R.USA8 months agoTeeth CrowdingSnaggletooth
I had been researching clear aligners for years. In 2019 when I found out I had a Smile Shop in my city, I decided to make an appointment. It was no pressure, they took a scan of my mouth and I was a perfect candidate. My aligners arrived within the time frame they promised. My teeth were not tracking about 1/2 way through treatment so I got a rescan, they submitted it, and I was approved for a mid-course correction.
Again, aligners arrived within the time frame I was told. I got to the end of the mos course correction and my teeth are not quite at the projected outcome so I have requested refinements. Since smile shops are closed, I will have to submit impressions. I am confident I will get the smile I want at the end of my refinements.7Shelby M.Seattle, WA8 months agoTeeth Crowding
Previously I had braces for bite issues and major crowding as a teen. Like many others, I stopped wearing my retainer and the teeth moved slightly back to where they were before. Because of this, I was self-conscious about my smile. I decided to do Smile Direct Club because of their telehealth convenience and also lower cost. I only had front teeth I was concerned about and my smile plan was 6 months.
As far as my experience, I followed instructions thoroughly and also made sure I had healthy teeth prior to starting treatment. My plan was 6 months and I was happy with the results after this time frame. I would recommend Smile Direct Club to adults whom may previously have had orthodontic work but still have mild flaws to work out.7Daniel H.United States8 months agoOverbite
Would not recommend SDC. They only realign the first 6 front teeth, and can cause permanent damage to your roots. They overcharge for tiny movements that do not even make your teeth generally straight. They cause black triangles as well. They do not compensate to get the black triangles addressed.3Ashley B.Myrtle Beach, SC8 months agoTeeth Crowding
I went with SmileDirectClub because I saw an ad and the pricing plan for my budget. As someone with overcrowding I never smiled in pictures and my smile was always insecure, after the initial 6-month plan I needed 2 more months which was included they met my expectations. Customer service is hit or miss it’s usually someone from another country handling you then the dental team will email you back, you definitely need to have the patience for this company.
I used the teeth scan at the smile shop at first then for my refinements I used the Impressions. If your thinking about using this company just have patience the price is great you kinda get what you pay for though, the end results worked for me.5Kevin E.Maine8 months agoTeeth CrowdingTeeth SpacingTooth Gap
Smile Direct Club is a great company with friendly staff. Sometimes they can be hard to get a hold of but usually not too bad if you go through IG or FB. I completed my journey not long ago. It was tough to stay on track. Sometimes I would forget to wear my aligners but I realized that as long as you get back on track quickly you are okay. The plastic is not bad in your mouth but I also brushed my teeth a lot during the 6 months that I had to wear my aligners. They recommend 22 hours a day but I probably did 20 on average. Sometimes it was nice to have them out for a while. Also, their whitening kit works well but it doesn’t last as long as they claim but it does work well. Overall, for the price I was very happy and no real complaints.9Alexa K.Sioux Falls, SD8 months agoTeeth CrowdingTeeth SpacingTooth GapOverbiteCrossbite
I chose smile direct because I was very insecure about my teeth, and insurance wouldn’t cover it. I went in for a scan and they gave me whitening gel, a light, and lip balm. Loved the lip balm! The wait took a while, even though I had an appointment. I wanted to fix my front gap. Customer support has been great. Easiest to reach out to on messenger. Love my results, but here’s some cons : they crack easy, you have to file down or use dental wax because it cut my tongue and cheeks up to the point where I couldn’t eat . They shift back very quickly, so make sure u always wear them.
Advice if u are looking to try SDC: always keep ur previous aligners. I’ve had to go weeks without them multiple times due to getting chewed up by my dog and cracks. The shipping is expected to take over a month for a new retainer, or aligner. Also, if you have Facebook I recommend joining a smile direct club members group, it helped me a lot with any problems or questions.11Rene R.Hawaii8 months agoTeeth CrowdingSnaggletooth
I always hated my snaggletooth. I wish I had done this years ago. The process was easy and for the most part comfortable. The step by step process was nice to follow. I have recommended this to so many friends.4Sophia L.Calgary, Canada8 months agoTeeth CrowdingMidline
I chose this company because it was cheaper than other clear aligner companies (Invisalign), but still had a lot of reviews/customers. While some of the reviewers’ results were bad, my results were okay (the aligners did make my teeth straighter), however, I did experience significant gum reduction. Customer service response time via phone and email were fairly reasonable (within 1-2 weeks for email). I went in for an in-person scan, they provided lip balm, and teeth whitener (did not really work), and I had to provide payment information. Overall, not a bad experience, however, there are consequences with gum reduction and teeth pain. Would proceed with caution based on initial teeth conditions.6Nicole H.Royal Palm Beach, FL8 months agoTeeth Crowding
6 month plan turned into over a year. In the end, it got the job just about done. Front teeth still a hair off. Had to have mid course corrections made which added onto my plan. Aligners are very uncomfortable and have to be trimmed down with scissors sometimes and always filed. I would do it again for the price, but you definitely get the product that you pay for.3Shania C.Ohio8 months agoTeeth SpacingTooth GapOverbite
I chose SmileDirectClub because of their reasonable pricing compared to traditional braces & from all of the good reviews I have read from others who have had success using SmileDirectClub. I’m halfway through my smile journey and they are already meeting my expectations for closing my gaps that I’ve been insecure about growing up. SmileDirectClubs messenger support is always open and the best way I personally like to get ahold of them with questions. I chose to have the scan done instead of doing impressions, I highly recommend going to the smile shop and having scans because they are so quick, easy and accurate. Just do plenty of research to make sure clear aligners are right for you before jumping in & good luck!8John M.Bayamon, Puerto Rico8 months agoTeeth CrowdingTeeth Spacing
I have been using my aligners for 22 hours a day for 4 months out of my 5-month plan. So far, my only complaint is the quality of the edges of these aligners. They are very sharp and do cut your mouth. I use my wife’s nail file to help out with this. One other thing to note is that they are definitely hard to get a hold of if you have any questions.
Actually, my dentist has been my go-to for all of my concerns because I have been seen by the same dentist for a few years now and he is really welcoming and interested in making sure that my teeth are moving correctly. If you have a good relationship with your dentist, I would suggest talking with them not just before, but also during your questions as it seems like SDC will usually take a few days to respond. Overall, I am pretty pleased. My teeth are not movie star straight, but they are vastly improved.7Alex B.Queens, NY8 months agoSnaggletoothOverbiteOverjet
I am leaving 3 stars because I have had a pretty bad experience compared to my results. For all of the headache and pain of the delays and the other issues that I had with Smile Direct I would say that in the end, I would have been happy just having the whitening because the movement for me really isnt that dramatic… Pain wasnot too bad. Get some melatonin or something if you have trouble sleeping.
Pro Tip: Join a support group on Facebook because they will have all the info you need.
Pros: Aligners are not that painful, the whitening kit works well, the facilities and technology is pretty neat.
Cons: The cost, the results were not super life changing, the aligner quality, and the SLOW shipping, responses, and results.12Alicia H.Raleigh, NC8 months agoTeeth SpacingTooth Gap
I used SDC to fix a large front gap and some smaller gaps on my bottom teeth. Overall, I am satisfied and my teeth are way better than they were after a 5-month plan and 1 set of refinements. However, SDC is definitely not the quality that you’d expect from working with a traditional orthodontist.
– I chose SDC due to the cheaper price compared to Invisalign and braces. Convenient payment plans are available in addition to occasional discounts.
– The scans in the smile shop are painless and also kind of cool to look at.
– Packaging is great and aligners are well organized.
– You can keep asking for refinements until you’re satisfied, or until they say they can’t help anymore. I only had one set of refinements before I felt satisfied enough.
– With all of the extra brushing and flossing, my teeth have never been so white.
– My teeth were sensitive for the first few days of each aligner, but not unbearable. Enough where I wouldn’t want to chew on my front teeth but not enough to stop me from eating anything I wanted to.
– I ate way less. I kept thinking “is this worth the brushing and flossing?”
– Do NOT expect incredible customer service. I ended up with THREE pairs of free retainers due to their customer service miscommunications, including having an appointment at a Smile Shop when the building was closed. I honestly had the best luck with talking to their Twitter account rather than calling or emailing.
– You’ll need to invest in dental wax, Tylenol, and something to file your aligners with. Sometimes they’ll tear up your mouth.
– You do NOT have constant monitoring by your doctor. You have ONE 90-day check-in where you send in photos. It’s kind of up to you to decide whether you need to talk to SDC or your dentist if things aren’t right.
– Have your smile plan reviewed before you start! Luckily, I did not have problems before or after with my bite. However, I have seen SDC create smile plans resulting in terrible crossbites. Fixing bites is not their priority.
– The Smile Shop employees are VERY pushy. You don’t have to sign up at the shop, though they will definitely try to make you. I’d recommend waiting to receive your smile plan.20Kayce A.Orlando, FL8 months agoOverbite
Smile Direct has been LIFECHANGING for me. Hands down, the best decision I have made for confidence in my life. I completed my treatment over the course of one year, initially a 5-month plan with two 3 month refinements afterward.
I wouldn’t recommend their retainers…my dentist put in a permanent retainer for $335 top and bottom. I would ask your ortho or dentist about this after you finish or else you will be paying $99 every six months for life.
Everyone has different opinions and results, but I would just say that if you are on the fence, go for it. It is a great program if you actually follow it and stay tough and true to the plan!!7Laura R.Athens, GA8 months agoTeeth Spacing
So I am in Month 4 out of 5. Let me start out with the worst part: The pain. I have been flying through Advil left and right to help with the soreness. I think that a lot of people can tolerate it but for me, it is pretty bad. I usually put my new aligners in before bed and take some melatonin and some Advil so I sleep well. Each new aligner makes your teeth really sore so be prepared for soft foods. Onto the good…okay so my teeth have a lot of progress! I already feel more confident! I paid a lot of this and I am glad it is working. If I can do it, so can you. Just be tough and you won’t regret it!5Jason L.Dallas, TX8 months agoTeeth CrowdingTeeth SpacingTooth Gap
If you are on the fence about this…hop down and head over to make it happen! Is it painful, yes. Is it hard to wear them all the time, yes. Is it risky, yes. But, if you are like me and you think that you could benefit from some minor corrections, then go for it! If you have a LOT of moving to do, you probably need to see a regular orthodontist and get braces. For the minor stuff, this is the way to go! Join a group and ask questions! I did have to have refinements, but seriously just relax and do this. Oh, also if you are one of those absolute perfectionists…go see an orthodontist. This is not for you. This is for people with a “C” smile who want to go to a “B+” or maybe “A-” if you are lucky.4Clarissa O.Minnesota8 months agoTeeth CrowdingTeeth Spacing
I did Smile direct for 7 months in total. 5 months to begin and 2 months of refinements afterwards. My dentist was impressed. My reasoning for only 4 stars is the fact that they have SLOW service and response time if you send them emails. My advice is that you just need to consult your DDS before hand. If you dont, and you spend all that money you might be upset if something goes wrong. Why take the risk? Just see your dentist and they will let you know if you are a good fit for SD. If not, dont do it anyway.4Zuri C.United States8 months agoTooth GapMidline
I chose this company because it was really affordable and had great reviews. The whole process was Super easy and convenient. Any time there was a problem, the FB messenger customer service was superb and reached back out to me in a very fast manner.
So far SDC has met my expectations and I thankfully have not had any problems come some far. The impression kit was a little tricky and I do recommend the teeth scan a lot more cause it gets really in-depth of what the teeth look like without any misinterpretation. I would say if you’re looking for a simple fix that isn’t too drastic, to go for it! It’s worth the price of not getting braces.3Juan M.Baltimore8 months agoTeeth CrowdingSnaggletooth
I have been using Smile Direct Club for about 8 months. While it has taken a lot longer than I expected due to COVID-19, it has been great. The aligners are comfortable, they are lightweight, and they are reasonably priced. If you are looking for a cost-effective option as opposed to other methods, give it a go. You just need to trust your gut and if something feels wrong, get it checked out. If you haven’t been to the dentist in years, this probably isn’t for you.2Nicole M.Plymouth8 months agoTeeth Crowding
I’ve always been self-conscience about my overlapping front teeth, I chose SDC because they were the ones ive found to be around the longest and seem to be ok for crowding issues.
I’m ok with the results so far, I have one month left of the plan but I have ordered refinements due to the top teeth still kind of protruding outward.
The refinement process has been easy so far, hopefully they will correct the remaining issues. It has only been 4 months so I was expecting to need a little longer of a plan.
I did the at home impression kit, it was very simple with very good instructions and a video I followed as well. My aligners arrived quickly with extras.
If you have a simple fix, I would say go for it!5Yvette T.Oakland8 months agoTeeth SpacingTooth Gap
This was a tough experience but I say go for it. I had a lot of issues with pain and I ended up taking a LOT of tylenol and asprin for headaches and stuff but at the end I was happy. The whitening kit I saved for the end for a “final result” and wow it works great and didnt make my teeth sensitive. the only bad part was really the pain from the new aligners when I had to switch them up. But really works great, 2 thumbs up!4Michael U.Golden Colorado8 months agoTeeth CrowdingTeeth Spacing
OMG super happy with my smile from SDC…honestly don’t listen to the negativity!! The plan was great for me. I was on it for 6 months. It wasn’t too bad, sometimes I felt my teeth even got worst throughout the process but just trust your smile center and you will come out good! I would tell all of you considering it to just do it. Save up that cash and do it!! My last word of advice is to go see your dentist and get a permanent retainer after. It only costs another $200 for me but you will spend that in retainers in one year. That is a pro tip!!6Emily G.Memphis, TN8 months agoTeeth Spacing
So, the reason that I didnt give 5 stars is because they were really slow with processing my order and shipping my aligners. It took almost two months from my date for them to even ship my aligners. Because of this, my treatment went from 5 months to 7. Aside from that, I watched probably every YouTube video available, good and bad, beforehand. I met with my dentist who was willing to keep an eye on my teeth every 60 days. I finished last month and while there are some things I would still like to change just a little but overall this has been a really good experience for the results.7Evan J.Arkansas8 months agoTeeth Spacing
I LOVE my new smile! I have finished many months ago and my smile is still great! I am an aspiring actor and this has definitely helped me jumpstart my career! If you are self-conscious of your smile please change your life and get clear aligners! I am so much more confident. I have felt this is one of my best investments in myself for sure. Don’t listen to negativity.
My only complaint – the retainers cost $99 every six months which is a lot in my opinion.8Lindsay K.Dallas, TX7 months agoTeeth CrowdingTeeth Spacing
I am super happy with my results on SDC! If you are still thinking about spending the money, just do it. I wasnt expecting much and I had some disposable income from my tax return so I decided to give SDC a try. It was so worth it. My bottom teeth are 10x better and my confidence level is so much higher now.
1. This is not the perfection of traditional braces. This is a cheaper, faster, alternative.
2. The pain is tough with each new aligner. Use some OTC pain pills and start new aligners at night.
I hope your results are as awesome as mine!7DesaRae J.Montana7 months agoTeeth CrowdingOverbite
After tons of research, I decided to go with Smile Direct Club and it was the best decision! I had crowding and I never liked my smile. I got an at home impression kit and it worked great for me! Not completely finished with my treatment yet but the results are amazing!2Kyara L.Mobile, AL7 months agoTooth Gap
I chose this company, Smile direct because they were cheap and affordable for a college student. This company went above and beyond with correcting my brand new smile. Although some aligners were painful I pushed through the pain to get the great smile I was looking for without the long wait traditional braces have. Because of the pandemic I had to do an impression kit at home but surprisingly it was fairly easily to follow. If you are considering this company I highly recommend it for someone who can’t quite afford braces but would like to correct their smile.7Justin M.Farmingville7 months agoTeeth CrowdingTeeth SpacingTooth GapOverbite
I saw an opportunity online for a sale and took advantage of it. And though it was occasionally and uncomfortable journey it was worth it to get my teeth straightened in just 4 months.1Tiana B.Green Bay, WI7 months agoTeeth Crowding
I stayed in a Facebook group for a few years and watched people’s before and after photos. I honestly hated my teeth and I figured anything was better than the super crooked teeth I had. I also heard Invisalign invested in 30% of the company! I’m not completely finished with my plan but I will need refinement! I’m extremely satisfied already but I am just excited to see what more they can do.
Customer service has been amazing with communicating with me with getting my refinements done. I went to a smileshop and had a scan done and they were so friendly and explained everything. I am in the process a scheduling another scan to get My refinements because I believe it would be more accurate. My advice to someone is just be open minded. The process is worth it if you are willing to put in the time and truly want/need the results. Know that you maybe in aligners longer than your projected plan because heck braves take years so why wouldn’t clear aligners!12Mary J.Covington7 months agoTeeth CrowdingSnaggletoothOverbiteMidline
I have only been on the transformation for 3 months, out of a 7 month journey but I can already see movement. The staff at smile direct have always been responsive and helpful. I was only approved for upper movement until my gums were corrected on my lower jaw which is in progress. The cost for quality of product and service is worth the money! I dont have a receipt other than a bank statement and I’m not comfortable uploading that. But ther is a picture of an old aligner bag with my name on it.4Louisa F.Christchurch7 months agoTeeth Crowding
I chose smile direct club because the price attracted me- I also knew I didn’t want visible braces at my age so the invisible aligners seemed like a great idea. So far I am very happy with my results I have had one set of original aligners and have recently started on my realignments (sent in new moulds of my teeth for new aligners) as the crowding on my bottom teeth was quite bad and I needed some fine adjustments.
I wanted to correct the overcrowding on my lower teeth which is exactly what smile direct have fixed for me so far I’ve only got two months to go for a straight smile. I started my treatment in January. The customer support is great, you can message any queries or worries to the Facebook messenger chat and they will get back to you within a couple of hours. You will also receive emails to clarify your chat from the messenger app with further details.
I went into the clinic to get a scan first and have used an impression kit also for realignments and I have noticed to the difference in the quality of aligners. For anyone thinking about purchasing aligners from Smile Direct and you are feeling self-conscious about your teeth go for it! Just be strict on yourself about cleaning them and your teeth between meals and plan your meals/ eating and drinking nonclear liquids well ☺️11Kalie M.Oviedo, FL7 months agoTeeth SpacingOverbite
I chose this company after finding them on Instagram from an add. They far exceeded my expectations. I have a gap in my front teeth and wanted it to close before starting my career. Customer service is great, always. I had a teeth scan done at a location. Only two months in and the gap is almost gone completely!2Jessica R.Lancaster, PA7 months agoTeeth Crowding
I had a tooth on the top that sat back from the rest of them and I was always super self-conscious about it, but I never had the money to do anything about it, and then I learned about Smile Direct Club. They just so happened to open a smile shop a day after I looked into them in my city, so I took it as a sign and went in for a scan. The process was super easy, the payments were affordable, and they fixed my issue in 7 months. Highly recommend them!3Trish M.Iowa7 months agoTeeth Crowding
I wore braces for 4 years with ALL the bells and whistles – headgear, rubberbands etc. and then retainers nearly full time all through high school, and nightly for another 4 years. As soon as I stopped wearing my retainers my teeth shifted back. I saw an ad for Smile Direct Club on Facebook, and loved that they had a payment plan, so I decided to order. At the time they only did impression kits, so I did my kit and received my aligners in almost exactly 5 weeks to the day of ordering.
They also only sent 1-2 months at a time then. My aligners were always delivered on time each month. One time I got someone else’s aligners, but I’d received 3 months worth that shipment so I was easily able to get the correct ones in time.
I had a 10-month plan, and did not need refinements. I’m now three years post treatment and very happy with what SDC did for my smile. My bottom teeth aren’t perfect, but they don’t show in my natural smile and they’re WAY better than they were, so I’m not complaining. I do have to wear my retainer 8 hours a night or they start to shift, but I expected this considering my previous orthodontic experience.
I know some people have some customer service issues, and SDC isn’t always prompt, but I didn’t personally experience any of these issues. I definitely recommend anyone interested in cosmetic straightening without spending $5k+ and needing to inconvenience their routine with extra in-person visits get a scan and see if SDC can help them!26Eddie P.Roanoke, Virginia7 months agoTeeth SpacingTooth Gap
I chose Smile Direct Club because of the price and the fact that there was the option to just wear the aligners for 10 hours at night. This eliminated the problem of having to take them out and clean them every time you eat or drink. I have always had a gap between my front teeth that I was self-conscious about. The process of ordering them was very easy and customer support was always quick to answer any questions I had. I finished my aligners in September and since my teeth aren’t exactly as I had hoped (still a gap in the front), I contacted smile direct club and they are sending me some refinements (more aligners) to help me further close the gap in my front teeth. Hopefully this will do the trick!10Katherine M.UK7 months agoTeeth Crowding
I always hated my teeth and was told by 2 dentists that there was no straightening my teeth unless I had 5 teeth out which I found extreme, I thought I would give sdc a try not expecting them to be able to do the bottom, but they did both , totally amazed and thrilled.5Michael W.Littleton, Colorado6 months agoTeeth Spacing
Bottom Line: SDC works. Is it perfect? No. But, look at my results. For the price that I paid in comparison to what my Dentist quoted me, I can say that my teeth are straigher and whiter (free whitening kit). I wasn’t expecting movie star perfection and I think that if you are patient, have tempered-expectations, and are ready for the process mentally, you will be all good. My dentist was impressed after I finished my treatment. Hope this helps someone!6Brian L.Oakland, CA6 months agoSnaggletooth
My review is short and sweet. This process took a little too long, was a little too painful, and a little too difficult to stay on track. However, I did the best I could and my results show exactly what happens when you a patient and follow instructions. Just do your best to keep your aligners in as long as possible. I am now using my retainers and over a year after completing my treatment plan I am still more confident with my new smile. I would recommend this, but it is not for the faint of heart.4Jeremy B.Des Moins, Iowa6 months agoTeeth Crowding
Back in the day as a younger kid I had braces. After a mouth injury, my teeth shifted a little bit. I didnt have the cash to afford the expensive ortho method so I went with SDC route. Overall I am happy.
Can’t drink coffee all day.
It is a great program. Just have faith and be patient. Nothing happens overnight. Even some of my aligners made my teeth a little worse at times and I thought I was regressing. Ultimately my teeth made great progress and I am very satisifed.8Tim B.Knoxville, TN6 months agoTeeth SpacingTooth Gap
One of the best things about Smile Direct is their cost. Compared to the competitors, this is why I chose them. I did a TON of research before I started so I was prepared for all of the “what ifs” that could arise. Everything was super straight forward in the process from beginning to end. I am so glad I spent those hours researching the process. Up unLauraLaurail now, I really didn’t have any confidence in my smile. After 6 months of treatment plus 4 more of refinements, my smile is vastly improved. I don’t have any real complaints outside of the fact that I had to have refinements. If you have done your research you will see this is common. In fact, a lot of people have to do refinements with traditional braces too. It is not super uncommon.2Laura W.USA6 months agoTeeth CrowdingTeeth Spacing
Okay, so my honest review is that SDC really works. I know that some of you might look at my after picture and think that my smile is still not very good. But, in comparison with my beginning smile, I cant tell you how much my confidence has grown. I am SO, SO happy with everything that SDC did for me. I couldn’t afford the other options and because of that my expectations were tailored to begin with. However, look close at my teeth and you will see a world of a difference. If you need help, go to your smile shop and see what they can do for you. Trust me, it is worth it.3Tiffany Z.Cleveland6 months agoTeeth CrowdingTeeth Spacing
So first off let me start with saying I’ve had braces prior to doing SDC. I didn’t wear my retainers and my teeth shifted so when i saw the commercials for it I decided why not.
I went into a smile shop and got a scan because I figured there are lots of things that can go wrong if I just do the imprints at home (but I get that some people don’t have that luxury but if you can, go and get scanned). The scan was fine, the 3D image of what my teeth would look like at the end was great, so I decided to do it.
My ‘teeth’ (that’s what I call the aligners) came 5 weeks after my scan and I popped in the first set. It hurt soooo much but after a childhood of braces the pain was familiar and went away after going through a couple more sets.
The whole treatment experience was fine, I never had an issue with the teeth fitting wrong or things coming broken. But my only issue is that towards the end of my 5 month treatment I noticed that my teeth weren’t as straight as I wanted them to be. One tooth was slightly recessed(?), it wasn’t flush with the rest of my teeth. And my K9’s weren’t completely straight.
So by now I’ve finished my treatment and I go into the smile shop to get another scan to hopefully start a round of refinements. The employee at the shop said he saw what I was talking about and that I would be approved for refinements. 2 days later I get an email from the dental team saying that I was denied and that nothing further could be done. Needless to say I was livid. I paid a lot of money to straighten my teeth and now they weren’t even what I wanted them to be. I chatted with a representative and he said per policy if the dental team says nothing else can be done you can’t get a refund. So I said whatever let me just get my retainers and be done with it. I’ve made an appointment with the orthodontist to see if regular braces will fix my teeth. Which really it’s just some minor moving.
All in all I would recommend SDC for people who’ve had braces or don’t need significant changes to their teeth. And I would also recommend that you go in every 2 months ish and get a scan to see if any refinements need to be made.
TL;DR – It’s worth it in my opinion, but just make sure you don’t have any major things to do with your teeth or else it might not be for you.12Daniel R.Bosie, ID4 months agoTeeth CrowdingTeeth Spacing
I was very satisfied with how the product worked. It was something I’ve been wanting to do for a long time and did it. My biggest complaint is probably how long I had to work on the teeth sets each time I changed it. They had all kinds of extra plastic and sharp edges that would have to be cut down and filed down in order to not tear up your cheeks or tongue was uncomfortable. I had to spend extra money on some electric files to do this.
I’m happy with the results except they could have been better. They said, “You’ll have to send us this form and these pictures, and we’ll determine if we send you back into an actual SmileDirect brick-and-mortar building or not to look at that.” I did but I never got one reply. I have never heard another word from them in the last year, the day I got done with my treatment. But I’m overall satisfied with SmileDirectClub for the price I paid. I would still recommend them and have. I just did. My nephew asked me who I used and if I would recommend it, and I said yes.10Richard R.Delaware4 months agoTeeth CrowdingTeeth Spacing
Smile Direct Club has been nothing short of FANTASTIC for me. I honestly don’t really have anything negative to say about Smile Direct Club, outside of the fact that their trays are not very well made. They do get the job done, but literally every one that I used had to be filed down because after a few hours they began to irritate my gums because of poorly cut edges. Outside of that, the aligners weren’t overly expensive, the staff was always helpful, and the treatment only lasted about 8 months for me. I may have had a lucky experience, but for the cost I think it is worth it to take the jump and try it out.5Jerry W.California3 months agoTeeth Crowding
Alright, so let me begin by saying that Smile Direct really works. It was a lot cheaper, so it was a great choice in that aspect. But other than that, I did a lot of research online, and I saw there were pretty good reviews around it. So, I thought I might as well give it a try. And worst case, if it didn’t work out, I would look for an alternative after. But I’m fairly happy with it. When I went in person, it was really smooth. I sat there, and the two people who would work with me did everything. And then receiving the product, most of it was straightforward. I felt I could do everything on my own, and I was never really that confused.3Aaron S.California3 months agoTeeth Crowding
I went in to a Smile Direct Club shop and got the 3d printing model (right before COVID hit). I was super skeptical that it would work, but after seeing all the examples they show you about their own customers, I figured they would probably be in major legal problems if those pictures were fake. So I decided to do it, and could not be happier! My teeth were fixed exactly within their 7 month timeframe, and my teeth were not “mild” or “light” or “easy” task.
My teeth looked like they came out of the part where Jafar is dressed up as that homeless guy in Aladin. My teeth look amazing and the whole experience has been spot on! All the aligners have fit, granted there were times when I really had to push a bit to get them to fit, but they did fit, and they sometimes hurt a little (to be expected) but much less than braces. I loved the Smile Direct experience and would 100% recommend it to folks (which I do all the time with my beautiful new smile. :D)2Melanie K.Pompano Beach1 month agoTeeth Crowding
I had a horrible experience with Smiledirectclub. The company used deceptive tactics to get my money while knowing they were unable to correct my problem. If you hire this company, get confirmation about what exactly you are being charged for before agreeing to pay, opt out of fast track shipping, and review what you will be sent to avoid the headaches I have had to endure…
I wanted to correct the crowding in my lower teeth, so I ordered the impression kit, submitted my impressions and pics and filled out a form explaining that my lower teeth were getting increasingly crowded and that I wished to correct it. I was told their “dental professionals” had “reviewed and approved my photos.” Excited to get my teeth fixed, I went ahead and agreed to pay the $1800 in full. During this payment process, by not taking steps to opt out of “fast track shipping”, I apparently agreed to waive finding out what service they would actually be providing and what my “new smile” would look like.
Some time later I got a message saying my new smile was ready and the aligners were preparing to ship. Excited to see my new smile, I logged in only to find my problem teeth completely unaltered. Confused, I contacted customer service, and was told sorry, we cannot fix the crowding in your lower teeth. In total confusion I was like what??? What did you charge me for? What are you shipping me?? They explained I would be getting aligners for my top (straight) teeth. Outraged I said NO I don’t want aligners for my straight teeth! Refund my money immediately!! The service rep apologized that I wasn’t informed about the fact they could not fix my actual problem, assured me everything would be ok and said she was assigning an account representative who would take care of it. A few days later I received a box from them. Again, I contacted them saying WHAT ARE YOU DOING? I WANT MY MONEY BACK! I was told I needed to send back their package with insured shipping through UPS or FedEx in order to receive a refund. Further infuriated but eagerly wanting to be done with this horrible company I said fine provide me a shipping label. My account rep replied with this: ” If you do wish to cancel you can return the unused aligners for a full refund per our policy. However, we do not provide return shipping on aligners.” and “You did sign the FastTrack form which we have on file from 2/3/2021 stating that you wish to pay the full amount and provided the card information for us to do so. This form also states once a plan is approved and completed to send the aligners to you right away, which we did. If you do wish to receive a copy of this form please do let me know and I can request it be sent to you.”
In other words, Smiledirectclub ignored my initial signup notes, deceived me into believing they could correct my problem, tricked me into waiving my rights to understand what service I would be receiving before getting the aligners and unknowingly had me agree to pay for shipping back aligners they knew I would have no use for. I spent over a week trying to get a rational resolution but kept getting the same standard template reply emails from the company reps.
Smiledirectclub knew they would not be providing me the service I signed up for and paid for, or any valuable service for that matter, and still decided to run my credit card. There is nothing innocent or accidental about the way this service is set up to scam people into believing they are getting their teeth fixed when they may receive half or less service while being charged full price and then punished when they try to get out of the bad situation.
I reported my experience to the BBB and TN Consumer Affairs. 3 hours after the BBB presented my case to Smiledirectclub I received a FedEx return shipping label in my email, so I am now sending the aligners back and expecting a refund.
My whole experience with this company was very disappointing, aggravating, and tedious. I hope other people stand up to their tactics so they will be forced to adopt honest business practices.3