SmileDirectClub Customer Reviews (Before & After SmileDirect Treatment)

I choose SDC because I was so nervous and self conscious about talking to anyone about my smile that I found it more comfortable to do it remotely. The initial molds were difficult to use so I went to a smile shop and it was very smooth process. I definitely recommend going to the smile shop if there’s one in your area. The instructions were easy to follow, as long as you follow everything how the recommend you should be great. I had a check up with a dentist before just for general cleaning and making sure I didn’t have other issues before starting.

Whenever I was deciding on clear aligners, I was initially going to do Smile Direct Club. After doing some research and joining a group on social media that discusses the process of having Smile Direct, I was nervous and afraid to use them. I saw people complaining of receiving the wrong aligner in the mail or receiving a cracked aligner, then I also saw people complaining about customer service and the overall process. After hearing all of these complaints, I decided to use Invisalign to correct my teeth crowding.

I went into my dentist’s office to get a 3D scan of my teeth and then about 6 weeks later I came back to the office to receive my aligners. One thing I wish I had known ahead of time about Invisalign is that most cases need “buttons” or the little teeth colored anchor points to be glued onto your teeth so that the aligners are able to shift and adjust. At first, I was intimated by the buttons on my teeth and was worried about it making my Invisalign trays more noticeable, but now I don’t even notice them! The process of getting the buttons on my teeth took a few hours, but now I just go to the dentist’s office every 30 days for a check-up to ensure my teeth are tracking correctly and my dentist gives me 3 trays at a time.

My total treatment plan was 27 trays for 10 days, so about 270 days total. I am over 1/3 of the way done with my treatment and I am happy with the improvement to my smile! The trays don’t bother me at all and I have adjusted my lifestyle to fit the Invisalign, by snacking less, brushing more, and hardly ever drinking dark-colored liquids. I would highly recommend Invisalign for someone who can afford to pay a little more than the competitors to ensure that you are getting the best quality service and you are going to have a great smile in the end!

Smile Direct Club was great. I really appreciated the convenience of getting my aligners through the mail; I wouldn’t have had time for numerous appointments. My teeth didn’t need a lot of correction, but I feel like the slight change made a huge difference in my smile. The cost was also a huge factor; I didn’t need $6k+ worth of corrections–I only needed slight correction and that’s what I paid for. I highly recommend SDC.

I choose to go with SmileDirectClub to straighten my teeth before my wedding. So far I am on Aligner 9, I have 3 more to go until I am finished treatment. The process has been perfect, no issues at all, the pain was minimal and every Aligner fit perfectly.

My teeth are so much straighter. I am very happy with the outcome! The only thing I have to complain about is it would be nice if the employees communicated better with each other, every time you have a question you have to speak to a different person each time and keep re-explaining your situation, they should either assign one employee to each case or have better communication between each other. Other than that I am happy with the outcome so far and have no complaints about the treatment, the process was very fast, 4 months! Hardly any people noticed I was actually wearing aligners!

I enjoyed using SMILE DIRECT CLUB. I went into the smile studio to get my scan done as I had heard the kit they mail you doesn’t work well. I had a 4 month plan and I completed it with good results, however I felt like the improvement was 75%, not 100% like I had hoped so I went back to the studio for a new scan and got another 3 months of refinements. The first few weeks are tough, but stick it out and it will be all good. Make sure you see a dentist beforehand. My final recommendation is a cheap electric nail file to smooth out the rough edges on the aligners.

I had braces as a teenager and did not wear my retainer as an adult. I’ve found myself increasingly smiling less and less with teeth in photos. My crowded teeth were impacting my confidence and I decided it was time to fix that. I was a little skeptical when I went in for my smile scan, but my friend had success with SDC so I decided to continue with the process.

My aligners arrived on time and each set fit well. I did have to file some of them, but I didn’t mind that. I was satisfied with SDC customer service, any question I had during the process, I FB messaged SDC and they answered right away. My retainers arrived a few weeks early so I had them right when my plan was done. Overall I am happy with my results and found the process to pretty much match what I had expected and I would recommend to others.

Previously I had braces for bite issues and major crowding as a teen. Like many others, I stopped wearing my retainer and the teeth moved slightly back to where they were before. Because of this, I was self-conscious about my smile. I decided to do Smile Direct Club because of their telehealth convenience and also lower cost. I only had front teeth I was concerned about and my smile plan was 6 months.

As far as my experience, I followed instructions thoroughly and also made sure I had healthy teeth prior to starting treatment. My plan was 6 months and I was happy with the results after this time frame. I would recommend Smile Direct Club to adults whom may previously have had orthodontic work but still have mild flaws to work out.

I went with SmileDirectClub because I saw an ad and the pricing plan for my budget. As someone with overcrowding I never smiled in pictures and my smile was always insecure, after the initial 6-month plan I needed 2 more months which was included they met my expectations. Customer service is hit or miss it’s usually someone from another country handling you then the dental team will email you back, you definitely need to have the patience for this company.

I used the teeth scan at the smile shop at first then for my refinements I used the Impressions. If your thinking about using this company just have patience the price is great you kinda get what you pay for though, the end results worked for me.

6 month plan turned into over a year. In the end, it got the job just about done. Front teeth still a hair off. Had to have mid course corrections made which added onto my plan. Aligners are very uncomfortable and have to be trimmed down with scissors sometimes and always filed. I would do it again for the price, but you definitely get the product that you pay for.

I’ve always been self-conscience about my overlapping front teeth, I chose SDC because they were the ones ive found to be around the longest and seem to be ok for crowding issues.

I’m ok with the results so far, I have one month left of the plan but I have ordered refinements due to the top teeth still kind of protruding outward.

The refinement process has been easy so far, hopefully they will correct the remaining issues. It has only been 4 months so I was expecting to need a little longer of a plan.

I did the at home impression kit, it was very simple with very good instructions and a video I followed as well. My aligners arrived quickly with extras.

If you have a simple fix, I would say go for it!

I stayed in a Facebook group for a few years and watched people’s before and after photos. I honestly hated my teeth and I figured anything was better than the super crooked teeth I had. I also heard Invisalign invested in 30% of the company! I’m not completely finished with my plan but I will need refinement! I’m extremely satisfied already but I am just excited to see what more they can do.

Customer service has been amazing with communicating with me with getting my refinements done. I went to a smileshop and had a scan done and they were so friendly and explained everything. I am in the process a scheduling another scan to get My refinements because I believe it would be more accurate. My advice to someone is just be open minded. The process is worth it if you are willing to put in the time and truly want/need the results. Know that you maybe in aligners longer than your projected plan because heck braves take years so why wouldn’t clear aligners!

I chose smile direct club because the price attracted me- I also knew I didn’t want visible braces at my age so the invisible aligners seemed like a great idea. So far I am very happy with my results I have had one set of original aligners and have recently started on my realignments (sent in new moulds of my teeth for new aligners) as the crowding on my bottom teeth was quite bad and I needed some fine adjustments.

I wanted to correct the overcrowding on my lower teeth which is exactly what smile direct have fixed for me so far I’ve only got two months to go for a straight smile. I started my treatment in January. The customer support is great, you can message any queries or worries to the Facebook messenger chat and they will get back to you within a couple of hours. You will also receive emails to clarify your chat from the messenger app with further details.

I went into the clinic to get a scan first and have used an impression kit also for realignments and I have noticed to the difference in the quality of aligners. For anyone thinking about purchasing aligners from Smile Direct and you are feeling self-conscious about your teeth go for it! Just be strict on yourself about cleaning them and your teeth between meals and plan your meals/ eating and drinking nonclear liquids well ☺️

I had a tooth on the top that sat back from the rest of them and I was always super self-conscious about it, but I never had the money to do anything about it, and then I learned about Smile Direct Club. They just so happened to open a smile shop a day after I looked into them in my city, so I took it as a sign and went in for a scan. The process was super easy, the payments were affordable, and they fixed my issue in 7 months. Highly recommend them!

I wore braces for 4 years with ALL the bells and whistles – headgear, rubberbands etc. and then retainers nearly full time all through high school, and nightly for another 4 years. As soon as I stopped wearing my retainers my teeth shifted back. I saw an ad for Smile Direct Club on Facebook, and loved that they had a payment plan, so I decided to order. At the time they only did impression kits, so I did my kit and received my aligners in almost exactly 5 weeks to the day of ordering.

They also only sent 1-2 months at a time then. My aligners were always delivered on time each month. One time I got someone else’s aligners, but I’d received 3 months worth that shipment so I was easily able to get the correct ones in time.

I had a 10-month plan, and did not need refinements. I’m now three years post treatment and very happy with what SDC did for my smile. My bottom teeth aren’t perfect, but they don’t show in my natural smile and they’re WAY better than they were, so I’m not complaining. I do have to wear my retainer 8 hours a night or they start to shift, but I expected this considering my previous orthodontic experience.

I know some people have some customer service issues, and SDC isn’t always prompt, but I didn’t personally experience any of these issues. I definitely recommend anyone interested in cosmetic straightening without spending $5k+ and needing to inconvenience their routine with extra in-person visits get a scan and see if SDC can help them!

I always hated my teeth and was told by 2 dentists that there was no straightening my teeth unless I had 5 teeth out which I found extreme, I thought I would give sdc a try not expecting them to be able to do the bottom, but they did both , totally amazed and thrilled.

Back in the day as a younger kid I had braces. After a mouth injury, my teeth shifted a little bit. I didnt have the cash to afford the expensive ortho method so I went with SDC route. Overall I am happy.

Pros:
This works.
Cheap.
Easy.
Fast.

Cons:
Painful
Slow shipping
Can’t drink coffee all day.

It is a great program. Just have faith and be patient. Nothing happens overnight. Even some of my aligners made my teeth a little worse at times and I thought I was regressing. Ultimately my teeth made great progress and I am very satisifed.

Alright, so let me begin by saying that Smile Direct really works. It was a lot cheaper, so it was a great choice in that aspect. But other than that, I did a lot of research online, and I saw there were pretty good reviews around it. So, I thought I might as well give it a try. And worst case, if it didn’t work out, I would look for an alternative after. But I’m fairly happy with it. When I went in person, it was really smooth. I sat there, and the two people who would work with me did everything. And then receiving the product, most of it was straightforward. I felt I could do everything on my own, and I was never really that confused.

I went in to a Smile Direct Club shop and got the 3d printing model (right before COVID hit). I was super skeptical that it would work, but after seeing all the examples they show you about their own customers, I figured they would probably be in major legal problems if those pictures were fake. So I decided to do it, and could not be happier! My teeth were fixed exactly within their 7 month timeframe, and my teeth were not “mild” or “light” or “easy” task.

My teeth looked like they came out of the part where Jafar is dressed up as that homeless guy in Aladin. My teeth look amazing and the whole experience has been spot on! All the aligners have fit, granted there were times when I really had to push a bit to get them to fit, but they did fit, and they sometimes hurt a little (to be expected) but much less than braces. I loved the Smile Direct experience and would 100% recommend it to folks (which I do all the time with my beautiful new smile. :D)

I had a horrible experience with Smiledirectclub. The company used deceptive tactics to get my money while knowing they were unable to correct my problem. If you hire this company, get confirmation about what exactly you are being charged for before agreeing to pay, opt out of fast track shipping, and review what you will be sent to avoid the headaches I have had to endure…

I wanted to correct the crowding in my lower teeth, so I ordered the impression kit, submitted my impressions and pics and filled out a form explaining that my lower teeth were getting increasingly crowded and that I wished to correct it. I was told their “dental professionals” had “reviewed and approved my photos.” Excited to get my teeth fixed, I went ahead and agreed to pay the $1800 in full. During this payment process, by not taking steps to opt out of “fast track shipping”, I apparently agreed to waive finding out what service they would actually be providing and what my “new smile” would look like.

Some time later I got a message saying my new smile was ready and the aligners were preparing to ship. Excited to see my new smile, I logged in only to find my problem teeth completely unaltered. Confused, I contacted customer service, and was told sorry, we cannot fix the crowding in your lower teeth. In total confusion I was like what??? What did you charge me for? What are you shipping me?? They explained I would be getting aligners for my top (straight) teeth. Outraged I said NO I don’t want aligners for my straight teeth! Refund my money immediately!! The service rep apologized that I wasn’t informed about the fact they could not fix my actual problem, assured me everything would be ok and said she was assigning an account representative who would take care of it.  A few days later I received a box from them. Again, I contacted them saying WHAT ARE YOU DOING? I WANT MY MONEY BACK! I was told I needed to send back their package with insured shipping through UPS or FedEx in order to receive a refund. Further infuriated but eagerly wanting to be done with this horrible company I said fine provide me a shipping label. My account rep replied with this: ” If you do wish to cancel you can return the unused aligners for a full refund per our policy. However, we do not provide return shipping on aligners.” and “You did sign the FastTrack form which we have on file from 2/3/2021 stating that you wish to pay the full amount and provided the card information for us to do so. This form also states once a plan is approved and completed to send the aligners to you right away, which we did. If you do wish to receive a copy of this form please do let me know and I can request it be sent to you.”

In other words, Smiledirectclub ignored my initial signup notes, deceived me into believing they could correct my problem, tricked me into waiving my rights to understand what service I would be receiving before getting the aligners and unknowingly had me agree to pay for shipping back aligners they knew I would have no use for. I spent over a week trying to get a rational resolution but kept getting the same standard template reply emails from the company reps.

Smiledirectclub knew they would not be providing me the service I signed up for and paid for, or any valuable service for that matter, and still decided to run my credit card. There is nothing innocent or accidental about the way this service is set up to scam people into believing they are getting their teeth fixed when they may receive half or less service while being charged full price and then punished when they try to get out of the bad situation.

I reported my experience to the BBB and TN Consumer Affairs. 3 hours after the BBB presented my case to Smiledirectclub I received a FedEx return shipping label in my email, so I am now sending the aligners back and expecting a refund.

My whole experience with this company was very disappointing, aggravating, and tedious. I hope other people stand up to their tactics so they will be forced to adopt honest business practices.