Is every SmileDirectClub customer a happy one? No. Still, most SmileDirectClub customers express positive feedback and truly love their results. In general, the happiest customers are those who had smaller, simpler corrections to make. While SDC is limited to treating mild-to-moderate misalignments in the front six teeth of each arch, there is still a wide range within this. People closing gaps and addressing crowding were more likely to view their experience positively than those with more complex issues.
So, what do people love about SDC? At the top of the list is the price, which is thousands cheaper than in-office treatment. Up next is the simplicity; check-ins are all online, and there aren’t many of them, making it easy on your schedule. And finally, while the experience with customer service is mixed, many people felt they were fully supported along the way.
But this is just a quick overview. Dig into the details with the authentic customer reviews below.
Smile Prep offers readers a small financial incentive in exchange for their unbiased reviews. We require proof of purchase before accepting reviews, and all reviewers must have completed at least three months of aligner treatment. You can learn more (and find out how to submit a review of your own) by checking out our customer review page.
Customer Ratings
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Conditions
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Filters: 4,5 Star Reviews, All Conditions TreatedResults: 31 through 60 out of 88 resultsMichael W.Littleton, Colorado3 years agoSpacingBottom Line: SDC works. Is it perfect? No. But, look at my results. For the price that I paid in comparison to what my Dentist quoted me, I can say that my teeth are straigher and whiter (free whitening kit). I wasn’t expecting movie star perfection and I think that if you are patient, have tempered-expectations, and are ready for the process mentally, you will be all good. My dentist was impressed after I finished my treatment. Hope this helps someone!
Helpful?Kyara L.Mobile, AL3 years agoTooth GapI chose this company, Smile direct because they were cheap and affordable for a college student. This company went above and beyond with correcting my brand new smile. Although some aligners were painful I pushed through the pain to get the great smile I was looking for without the long wait traditional braces have. Because of the pandemic I had to do an impression kit at home but surprisingly it was fairly easily to follow. If you are considering this company I highly recommend it for someone who can’t quite afford braces but would like to correct their smile.
Helpful?Evan J.Arkansas3 years agoSpacingI LOVE my new smile! I have finished many months ago and my smile is still great! I am an aspiring actor and this has definitely helped me jumpstart my career! If you are self-conscious of your smile please change your life and get clear aligners! I am so much more confident. I have felt this is one of my best investments in myself for sure. Don’t listen to negativity.
My only complaint – the retainers cost $99 every six months which is a lot in my opinion.
Helpful?Zuri C.United States3 years agoTooth GapMidlineI chose this company because it was really affordable and had great reviews. The whole process was Super easy and convenient. Any time there was a problem, the FB messenger customer service was superb and reached back out to me in a very fast manner.
So far SDC has met my expectations and I thankfully have not had any problems come so far. The impression kit was a little tricky and I do recommend the teeth scan a lot more cause it gets really in-depth of what the teeth look like without any misinterpretation. I would say if you’re looking for a simple fix that isn’t too drastic, to go for it! It’s worth the price of not getting braces.
Helpful?Shania C.Ohio3 years agoSpacingTooth GapOverbiteI chose SmileDirectClub because of their reasonable pricing compared to traditional braces & from all of the good reviews I have read from others who have had success using SmileDirectClub. I’m halfway through my smile journey and they are already meeting my expectations for closing my gaps that I’ve been insecure about growing up. SmileDirectClubs messenger support is always open and the best way I personally like to get ahold of them with questions. I chose to have the scan done instead of doing impressions, I highly recommend going to the smile shop and having scans because they are so quick, easy and accurate. Just do plenty of research to make sure clear aligners are right for you before jumping in & good luck!
Helpful?Alicia P.Birmingham3 years agoCrowdingI choose to go with SmileDirectClub to straighten my teeth before my wedding. So far I am on Aligner 9, I have 3 more to go until I am finished treatment. The process has been perfect, no issues at all, the pain was minimal and every Aligner fit perfectly.
My teeth are so much straighter. I am very happy with the outcome! The only thing I have to complain about is it would be nice if the employees communicated better with each other, every time you have a question you have to speak to a different person each time and keep re-explaining your situation, they should either assign one employee to each case or have better communication between each other. Other than that I am happy with the outcome so far and have no complaints about the treatment, the process was very fast, 4 months! Hardly any people noticed I was actually wearing aligners!
Helpful?Victoria F.Chicago2 years agoTooth GapOverbiteI really liked my journey so far. It is uncomfortable changing the aligners and sometimes a lot to handle. However the results have been worth the temporary discomfort. I am excited to finish the journey. On my second set currently.
Helpful?Ester K.Raleigh, NC2 years agoCrowdingI was always self conscious of my smile so I decided to invest in smiledirect. I thought it was affordable with a short treatment time. So far I can definitely see changes. I am excited to see the end results. I did feel like there wasn’t much communication during the process.
Helpful?Rachel M.Connecticut2 years agoCrowdingOverbiteSmile Club Direct offered competitive pricing and for myself, as a single mom with lack luster health insurance, budget was important. The in person scan was easy and simple and the staff were very informative and answered any questions I had. The customer service has been great and all of retainers arrived clearly labeled and ready to go. They are so easy to put in and remove and I was able to see the difference in just a few months. I’m really happy that I decided to do something for me and smile club direct was the best choice.
Helpful?Carolyn M.Williamsburg, VA2 years agoCrowdingI had braces as a kid but stopped wearing my retainers in my 20s. I knew how my teeth were supposed to look and recognized that crowding that was taking place. Because it was a “simple” fix, I felt comfortable using SDC and my local dentist was supportive of my choice. Due to the hands-off nature of this type of orthodontic process, I don’t know if I’d recommend it for more complicated treatments, but it was the perfect choice for me. It has been 5+ years since I did it and I am still thrilled with the results!
Helpful?Emily G.Memphis, TN3 years agoSpacingSo, the reason that I didnt give 5 stars is because they were really slow with processing my order and shipping my aligners. It took almost two months from my date for them to even ship my aligners. Because of this, my treatment went from 5 months to 7. Aside from that, I watched probably every YouTube video available, good and bad, beforehand. I met with my dentist who was willing to keep an eye on my teeth every 60 days. I finished last month and while there are some things I would still like to change just a little but overall this has been a really good experience for the results.
Helpful?Michael U.Golden Colorado3 years agoCrowdingSpacingOMG super happy with my smile from SDC…honestly don’t listen to the negativity!! The plan was great for me. I was on it for 6 months. It wasn’t too bad, sometimes I felt my teeth even got worst throughout the process but just trust your smile center and you will come out good! I would tell all of you considering it to just do it. Save up that cash and do it!! My last word of advice is to go see your dentist and get a permanent retainer after. It only costs another $200 for me but you will spend that in retainers in one year. That is a pro tip!!
Helpful?Alexandra H.Winnipeg3 years agoCrowdingCrossbiteI chose smile direct because it was the most affordable. They try to make sure you are happy with your end results and continue to attempt to give you the best smile
Helpful?Taylor M.Westbrook, CT3 years agoCrowdingOverbiteAlong my Smile Direct Club journey, I’ve found it to be easy, affordable, and convenient! I’m not even done with my journey yet, and my teeth have come so far. The customer service has been wonderful and answer any questions that I may have. My only regret is not doing it sooner!
Helpful?Adonis S.Tucson, Arizona1 year agoCrowdingSmile Direct Club was amazing during the process. They offered wonderful support when I needed it, and they were thorough and consistent. The aligner quality was great, I never had one snap or break. Overall 10/10, would definitely recommend.
Helpful?Heitor D.Marietta, Georgia2 years agoCrowdingSpacingTooth GapI decided to use aligners because it was more affordable. I’ve always had a gap that I’ve been insecure about and I wanted to get rid of it. I went into the smile direct club office to get a 3D scan and everyone was super helpful. They were very friendly and even helped me figure out that my insurance helped with the cost. I was overall very satisfied.
Helpful?Izabela B.Grand Rapids, MI2 years agoSpacingCrossbiteMidlineIt has always bothered me how my jaw looked misaligned in pictures. I also have a very stubborn front tooth that tends to rotate. So far I have seen improvement with my teeth and I’m hopeful to have the problems fixed.
Helpful?Kalie L.Phoenix, AZ2 years agoCrowdingSnaggletoothCrossbiteI had braces when I was younger and sadly I did not listen to my parents and they said I should wear my aligners. Because of this I ended up getting a crossbite on my bottom teeth and one of them started to push back. I was super self-conscious about my smile and that’s when I started to research all the aligners out there. I went with smile direct because they were affordable and I had a friend who had great things to say about her experience. I’m almost done with my treatment and I can say I’m absolutely in love. They have 24/7 customer support and an app that shows you what your smile will look like at the end. I absolutely love them!
Helpful?Oleg P.Chicago2 years agoCrowdingIt went smoothly. I visited their cabinet to make my 3d scan and got a treatment plan in less then 1 week I think. The treatment was for longer than expected but I like the results. Liked little perks as free whitening. 5 stars.
Helpful?Brian L.Oakland, CA3 years agoSnaggletoothMy review is short and sweet. This process took a little too long, was a little too painful, and a little too difficult to stay on track. However, I did the best I could and my results show exactly what happens when you a patient and follow instructions. Just do your best to keep your aligners in as long as possible. I am now using my retainers and over a year after completing my treatment plan I am still more confident with my new smile. I would recommend this, but it is not for the faint of heart.
Helpful?Mary J.Covington3 years agoCrowdingSnaggletoothOverbiteMidlineI have only been on the transformation for 3 months, out of a 7 month journey but I can already see movement. The staff at smile direct have always been responsive and helpful. I was only approved for upper movement until my gums were corrected on my lower jaw which is in progress. The cost for quality of product and service is worth the money!
Helpful?Clarissa O.Minnesota3 years agoCrowdingSpacingI did Smile direct for 7 months in total. 5 months to begin and 2 months of refinements afterwards. My dentist was impressed. My reasoning for only 4 stars is the fact that they have SLOW service and response time if you send them emails. My advice is that you just need to consult your DDS before hand. If you dont, and you spend all that money you might be upset if something goes wrong. Why take the risk? Just see your dentist and they will let you know if you are a good fit for SD. If not, dont do it anyway.
Helpful?Laura R.Athens, GA3 years agoSpacingSo I am in Month 4 out of 5. Let me start out with the worst part: The pain. I have been flying through Advil left and right to help with the soreness. I think that a lot of people can tolerate it but for me, it is pretty bad. I usually put my new aligners in before bed and take some melatonin and some Advil so I sleep well. Each new aligner makes your teeth really sore so be prepared for soft foods. Onto the good…okay so my teeth have a lot of progress! I already feel more confident! I paid a lot of this and I am glad it is working. If I can do it, so can you. Just be tough and you won’t regret it!
Helpful?Tori R.Ohio3 years agoSpacingSmile Direct Club has given me the chance at a smile I have only dreamed of. The insurance my family I have wouldn’t let me get braces since it was purely for cosmetics. I also chose SDC as it was WAY cheaper than paying for braces out of pocket, and faster.
My smile plan is five months. That’s it, 5 months for the smile of my dreams. I was always known as “the girl with the gap” in school and I couldn’t take it anymore. Their customer service was excellent and helped me with any questions I had. Within 3 months, I was seeing changes! I had my impression kit sent, then sent back in, and within weeks my aligners arrived. Quickly!! If you are trying to figure out what to do, I’ll help you: Smile Direct Club.
Helpful?Alyssa G.New York, NY2 years agoCrowdingSpacingI had a great experience with this company. My box with everything included arrived within 2 weeks of ordering it as promised. I wore the retainers in total for about 5 months and I was able to see results. I mostly had overcrowding but also some spacing issues that it took care of. I changed to a new retainer either weekly or every 2 weeks. The first day I put them in they were tight but I made sure to do it at night so the worst of it would be when I was sleeping and by morning it was mostly better. One retainer did slightly cut into my gums but the kit included a file that I was able to use and file it down. This was a lot less expensive than what my dentist quoted me so is give it a try before you drop $5-6k.
Helpful?Alyssa G.New York, NY2 years agoCrowdingOverbiteI’ve been wearing the aligners for a little over 4 months now and I’ve already seen results. I mainly got them to fix some overcrowding on my bottom teeth. I didn’t want to spend the 6k that my dentist was going to charge me so this was a great alternative. The process has been very easy. I went into smile direct before I ordered them and had a 3D scan – the guy did a wonderful job.
They sent me all the aligners shortly after and I am using their account to track my progress and reminders for when the change the aligners. Some are weekly and some are for 2 weeks. I recommend you get a get the tablets to clean them. You can find them at any drug store or a target. The only issue I had was 1 or 2 of the retainers cut into my guns but they send you a file with your kit and I was able to use that to fix the problem.
Helpful?Kevin D.Charlotte2 years agoCrowdingSpacingOverall, I did this to straighten my teeth. I chose SmileDirectClub because I knew people who already had done it. They have definitely met my expectations thus far because I have seen tangible progress. Customer service was great throughout the process. Nothing feedback-wise, but I would be cognizant of the fact that removing them to eat can be tricky sometimes, especially when going to work. Overall, though, I would definitely recommend SmileDirectClub.
Helpful?Richard R.Delaware3 years agoCrowdingSpacingSmile Direct Club has been nothing short of FANTASTIC for me. I honestly dont really have anything negative to say about Smile Direct Club, outside of the fact that their trays are not very well made. They do get the job done, but literally every one that I used had to be filed down because after a few hours they began to irritate my gums becuase of poorly cut edges. Outside of that, the aligners werent overly expensive, the staff was always helpful, and the treatment only lasted about 8 months for me. I may have had a lucky experience, but for the cost I think it is worth it to take the jump and try it out.
Helpful?Jalicia R.Cincinnati2 years agoCrowdingI chose to purchase the smile direct club aligners because the crowding on my lower teeth had gotten pretty bad. Any time I have a question someone from SDC gets back to me quickly. I am not completely finished yet but I have had fewer headaches and am feeling more confident since starting my aligner journey.
Helpful?Tim B.Knoxville, TN3 years agoSpacingTooth GapOne of the best things about Smile Direct is their cost. Compared to the competitors, this is why I chose them. I did a TON of research before I started so I was prepared for all of the “what ifs” that could arise. Everything was super straight forward in the process from beginning to end. I am so glad I spent those hours researching the process. Up until now, I really didn’t have any confidence in my smile. After 6 months of treatment plus 4 more of refinements, my smile is vastly improved. I don’t have any real complaints outside of the fact that I had to have refinements. If you have done your research you will see this is common. In fact, a lot of people have to do refinements with traditional braces too. It is not super uncommon.
Helpful?Results: 31 through 60 out of 88 resultsReader Interactions
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