Is every SmileDirectClub customer a happy one? No. Still, most SmileDirectClub customers express positive feedback and truly love their results. In general, the happiest customers are those who had smaller, simpler corrections to make. While SDC is limited to treating mild-to-moderate misalignments in the front six teeth of each arch, there is still a wide range within this. People closing gaps and addressing crowding were more likely to view their experience positively than those with more complex issues.
So, what do people love about SDC? At the top of the list is the price, which is thousands cheaper than in-office treatment. Up next is the simplicity; check-ins are all online, and there aren’t many of them, making it easy on your schedule. And finally, while the experience with customer service is mixed, many people felt they were fully supported along the way.
But this is just a quick overview. Dig into the details with the authentic customer reviews below.
Smile Prep offers readers a small financial incentive in exchange for their unbiased reviews. We require proof of purchase before accepting reviews, and all reviewers must have completed at least three months of aligner treatment. You can learn more (and find out how to submit a review of your own) by checking out our customer review page.
Customer Ratings
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Filters: 4,5 Star Reviews, All Conditions TreatedResults: 61 through 88 out of 88 results← Previous PageNext page →Katherine M.UK3 years agoCrowdingI always hated my teeth and was told by 2 dentists that there was no straightening my teeth unless I had 5 teeth out which I found extreme, I thought I would give sdc a try not expecting them to be able to do the bottom, but they did both, totally amazed and thrilled.
Helpful?Merinda A.Idaho2 years agoSpacingTooth GapI decided to purchase aligners because I knew I did not want to have braces again. Since the aligners are clear I felt more confident. I chose this provider because I had a coupon. It was also very easy to sign up with this company. There is minimal discomfort and I feel like I’ve had results pretty fast. If I could give any advice it would be to just make sure you wear your aligner a lot!
Helpful?Yvette T.Oakland3 years agoSpacingTooth GapThis was a tough experience but I say go for it. I had a lot of issues with pain and I ended up taking a LOT of tylenol and asprin for headaches and stuff but at the end I was happy. The whitening kit I saved for the end for a “final result” and wow it works great and didnt make my teeth sensitive. the only bad part was really the pain from the new aligners when I had to switch them up. But really works great, 2 thumbs up!
Helpful?Ashleigh P.Hagerstown, MD2 years agoCrowdingSpacingOpen BiteI’ve had bad teeth for over ten years. I decided to get aligners because I was never happy with my smile and smile direct seemed the best option. I was so supported by smile direct through every step of the process. I was positively surprised by the treatment process and how easy it was! I say go for it smile direct is great!
Helpful?Nicole M.Plymouth3 years agoCrowdingI’ve always been self-conscience about my overlapping front teeth, I chose SDC because they were the ones I’ve found to be around the longest and seem to be ok for crowding issues.
I’m ok with the results so far, I have one month left of the plan but I have ordered refinements due to the top teeth still kind of protruding outward.
The refinement process has been easy so far, hopefully they will correct the remaining issues. It has only been 4 months so I was expecting to need a little longer of a plan.
I did the at home impression kit, it was very simple with very good instructions and a video I followed as well. My aligners arrived quickly with extras.
If you have a simple fix, I would say go for it!
Helpful?John M.Bayamon, Puerto Rico3 years agoCrowdingSpacingI have been using my aligners for 22 hours a day for 4 months out of my 5-month plan. So far, my only complaint is the quality of the edges of these aligners. They are very sharp and do cut your mouth. I use my wife’s nail file to help out with this. One other thing to note is that they are definitely hard to get a hold of if you have any questions.
Actually, my dentist has been my go-to for all of my concerns because I have been seen by the same dentist for a few years now and he is really welcoming and interested in making sure that my teeth are moving correctly. If you have a good relationship with your dentist, I would suggest talking with them not just before, but also during your questions as it seems like SDC will usually take a few days to respond. Overall, I am pretty pleased. My teeth are not movie star straight, but they are vastly improved.
Helpful?Rene R.Hawaii3 years agoCrowdingSnaggletoothI always hated my snaggletooth. I wish I had done this years ago. The process was easy and for the most part comfortable. The step by step process was nice to follow. I have recommended this to so many friends.
Helpful?Ashley B.Myrtle Beach, SC3 years agoCrowdingI went with SmileDirectClub because I saw an ad and the pricing plan for my budget. As someone with overcrowding I never smiled in pictures and my smile was always insecure, after the initial 6-month plan I needed 2 more months which was included they met my expectations. Customer service is hit or miss it’s usually someone from another country handling you then the dental team will email you back, you definitely need to have the patience for this company.
I used the teeth scan at the smile shop at first then for my refinements I used the Impressions. If your thinking about using this company just have patience the price is great you kinda get what you pay for though, the end results worked for me.
Helpful?Laura W.USA3 years agoCrowdingSpacingOkay, so my honest review is that SDC really works. I know that some of you might look at my after picture and think that my smile is still not very good. But, in comparison with my beginning smile, I cant tell you how much my confidence has grown. I am SO, SO happy with everything that SDC did for me. I couldn’t afford the other options and because of that my expectations were tailored to begin with. However, look close at my teeth and you will see a world of a difference. If you need help, go to your smile shop and see what they can do for you. Trust me, it is worth it.
Helpful?Jessica R.Lancaster, PA3 years agoCrowdingI had a tooth on the top that sat back from the rest of them and I was always super self-conscious about it, but I never had the money to do anything about it, and then I learned about Smile Direct Club. They just so happened to open a smile shop a day after I looked into them in my city, so I took it as a sign and went in for a scan. The process was super easy, the payments were affordable, and they fixed my issue in 7 months. Highly recommend them!
Helpful?Justin M.Farmingville3 years agoCrowdingSpacingTooth GapOverbiteI saw an opportunity online for a sale and took advantage of it. And though it was occasionally and uncomfortable journey it was worth it to get my teeth straightened in just 4 months.
Helpful?Jamie S.WV3 years agoTooth GapOverjetI did the impression kit at home and with following directions, it was easy. While the wait for the 3D plan to be developed and the aligners to be shipped took forever, I was pleased with my 6-month plan. My teeth are not only straighter but they are whiter too. Customer service was easy through Facebook messenger and never had any issues. I would 100% recommend to a friend as it has changed my life and I can smile again!
Helpful?Kaelen C.Denver, CO3 years agoCrowdingSmile Direct Club was great. I really appreciated the convenience of getting my aligners through the mail; I wouldn’t have had time for numerous appointments. My teeth didn’t need a lot of correction, but I feel like the slight change made a huge difference in my smile. The cost was also a huge factor; I didn’t need $6k+ worth of corrections–I only needed slight correction and that’s what I paid for. I highly recommend SDC.
Helpful?Corey Q.Kentucky3 years agoSpacingTooth GapI chose SmileDirectClub because of the lifelong front gap I had. I have wanted to get rid of it all of my life. It was so easy with them, from the moment I walked into one of their stores and when I received the aligners. I have recommended SmileDirectClub to everyone that has asked.
Helpful?Ahzia C.Waterbury, CT2 years agoTooth GapMy teeth where not horrible to begin with, I had braces in the past. Unfortunately like many, I didn’t wear my retainer and gradually started to see my gap forming once again. SmileDirect not only is EXTREMELY easy to keep up with, my teeth are so much brighter/whiter after using their complementary whitening system. I can’t speak for those that had seriously messed up teeth, but at least for me, I’m loving the results. I cannot wait to see my finished product! 10/10
Helpful?Jerry W.California3 years agoCrowdingAlright, so let me begin by saying that Smile Direct really works. It was a lot cheaper, so it was a great choice in that aspect. But other than that, I did a lot of research online, and I saw there were pretty good reviews around it. So, I thought I might as well give it a try. And worst case, if it didn’t work out, I would look for an alternative after. But I’m fairly happy with it. When I went in person, it was really smooth. I sat there, and the two people who would work with me did everything. And then receiving the product, most of it was straightforward. I felt I could do everything on my own, and I was never really that confused.
Helpful?DesaRae J.Montana3 years agoCrowdingOverbiteAfter tons of research, I decided to go with Smile Direct Club and it was the best decision! I had crowding and I never liked my smile. I got an at home impression kit and it worked great for me! Not completely finished with my treatment yet but the results are amazing!
Helpful?Jeremy B.Jacksonville, FL3 years agoCrowdingSnaggletoothI had little to no problems with my aligners. Customer support could have been a little more helpful and consistent, but with the state of the world right now I understand. My teeth look a million times better and the pain levels weren’t excruciating. Teeth that I didn’t even think were crooked ended up straight and my main problems were fixed.
Helpful?Kalie M.Oviedo, FL3 years agoSpacingOverbiteI chose this company after finding them on Instagram from an add. They far exceeded my expectations. I have a gap in my front teeth and wanted it to close before starting my career. Customer service is great, always. I had a teeth scan done at a location. Only two months in and the gap is almost gone completely!
Helpful?Kendra B.Kilgore, TX3 years agoSpacingTooth GapOverbiteI went to a traditional dentist and was told adult braces would cost about 6000 dollars. After having 2 little ones that just wasn’t in our budget. I was mainly just looking for my front teeth to be straightened and that’s it, to make my smile better. That’s when I found out about the SmileDirectClub. I decided to give at-home impression kit a try. I had to submit 2 to get it right. After that, it was smooth sailing. I had a 6-month plan for about 2000 dollars and have been done for about 1 year now. I wear my retainers at night and have been very happy with my results. I would recommend it.
Helpful?Jamie H.MS3 years agoSpacingI’m very pleased with my results from SDC. I had a minor imperfection that I was concerned with. SDC worked really well for my issue. All of the aligners fit really well and customer service was great. I definitely recommend this company for the price.
Helpful?Michael R.MiddleTown, PA3 years agoCrowdingOverbiteFix my teeth a lot I rate them 10/10.
Helpful?Jamie H.Milwaukee, WI1 year agoCrowdingOverbiteI wanted to try SmileDirectClub because I heard they were an inexpensive way to correct teeth alignment from a friend who used it. I had already had braces but my teeth went back to their original position. I had a tooth on the bottom front that stuck out and my top two teeth weren’t aligned correctly. I was treated great by the people who work there when I went in to get my initial tooth scan. They were friendly and helpful. The only issue was that my front bottom tooth still stuck out a little bit after the full treatment but I contacted them and they sent another two sets of custom aligners free of charge to correct the issue. I would definitely use SmileDirectClub again and recommend them to anyone who wants to fix their teeth on a budget.
Helpful?Jennifer M.Chicago2 years agoSnaggletoothI chose SmileDirect because of its affordability, payment plan options, the number of good reviews I saw online, and from the amount of recommendations I received. I had a pretty great smile for someone that never had braces as a kid. Then my right front tooth started to migrate forward. I wanted to correct the issue before it went full snaggletooth. I have an issue with clenching and grinding, which cause that tooth to be moved.
When I first started the program, the retainers were far too uncomfortable for daily wear. I talk a lot for my job as a marketing account supervisor so, the retainer caused a great deal of irritation for me. SmileDirect was wonderful with addressing the issue. Not only did that send me troubleshooting tips, but when those still didn’t alleviate the issues, they switched my retainers to the night program at no cost. My teeth could have been fixed in 5 months vs. 10 months, but I found it much more convenient to only wear the retainers at night. My smile is back to where it once was and I’m beyond thrilled with the results and support SmileDirect provided throughout the program. I highly recommend them.
Helpful?Keith L.Lubbock, Texas1 year agoCrowdingMy bottom teeth were crooked. It impacted my appearance and confidence. I often got ulcers. Treatment at night was convenient. Smile Direct was less costly than braces.
Helpful?La P.Baldwin1 year agoSpacingMy teeth problem is very simple. I just need to close the gaps between my front teeth. My plan was for 4 months. I am very pleased with my results. I think if your teeth problem is not severe, you should definitely give it a try. It is 2/3 cheaper than invisilign. Also, it is all done at home. For the entire treatment, I feel tightness at the beginning of every new aligners, but it didn’t give me too much problems. The discomfort disappears within in a day or so. Highly recommend it if you have a simple tooth problem.
Helpful?Tiffany B.Amelia, Virginia1 year agoCrowdingOverbiteI got smile direct club because I was not confident with my teeth. My smile held me back alot in life, I chose this company because it was affordable. I herd good and bad about the company but overall my experience has been fairly well.
Helpful?Whitney P.Moncks Corner, SC1 year agoCrowdingOverbiteI’ve always wanted my teeth fixed just never got around to it. I kept seeing SDC ads and I had always wanted to do it so I did. The best decision I’ve made. These aligners are so easy to use. I hardly ever have pain when switching to my next set. I always switch at night because if there is pain I’ll sleep through it! I’m mad I didn’t do it sooner!
Helpful?Results: 61 through 88 out of 88 results← Previous PageNext page →Reader Interactions
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