You’ve pored over every page on Candid’s website. You’ve cleared some room in your budget. But one question looms large: what will Candid treatment look like in real life?
There’s nothing like an honest, unbiased review to help you make a big decision. But unfortunately, they’re not always easy to find. We hear you. And that’s why we’ve gathered genuine Candid customer reviews right here. This is your go-to source for honest Candid reviews. No sponsorship, no actors — just real people and real opinions.
If you want more details on Candid’s products and services, be sure to check out our in-depth Candid review.
ConditionsRosana WheelerTexasSpacingTooth GapSnaggletoothAge: 18 - 29
I started my first aligners with candid September 14 2019. Before that, I received the impressions kit earlier than the expected delivery date and had no issues with the impressions. I had to resubmit some pictures but it was fairly simple.
The only reason this isn’t a 5 star review is because the aligners have to be filed down out of the package because all of the excess material is not removed and will cut into your gums and tongue. I also notice that most of my aligners have had the same gap on the same teeth. It might be an impressions issue, I have heard that going to a studio and having the virtual impressions done makes it MUCH more accurate and eliminates this problem.
My teeth have moved wonderfully so far though. The initial pain of starting a new set resolves much faster than at the beginning and I find starting a new set at night before bed helps greatly. You sleep through the Majority of the worst pain and when you wake up the aligners fit much better so you are not dealing with the pop off issue of starting a new set during the day.
The complementary whitening foam has done wonders to my teeth. My gums are definitely sore the first few days of a new set and you can see that in the second picture. The top image is set #14 a few days in and the bottom was my starting point.Megan MyerTuscarawas, OhioCrowdingAge: 30 - 39
I had overcrowded and overlapping teeth, which always bothered my self esteem. I did a lot of research and decided on Candid Co. They sent the impression kit with lots of great directions. Then a few weeks later they sent me my treatment plan for my approval. I loved it!
So they sent all 14 steps in the same box. That is a great idea because you don’t have to wait for your next step. All steps went painlessly and my teeth moved! I now only wear the retainer at night and couldn’t be happier with my smile. Candid Co was always professional, easy to contact, and overall great to work with. I am beyond impressed by them!Mia TylerChicago, ILSpacingAge: 50+
I chose to use Candid because their advertisement appealed to me the most, my second option would have been Byte. I went with Candid because they offered the starter kit for under $20 for Independence Day, I believe it was $17.76. That appealed to me, so I ordered it that day.
I received the package, it exceeded my expectations, and the packaging was nice and all of the instructions and information was very clear, concise and easy to follow.
I was looking to fix my crowding issues and my overbite. Also, the support team assigns a consultant to you, that calls every two weeks and discuss your progress, and concerns. It’s like having a personal coach to guide you throughout the process.
Candid turned out to be a good company for me. I liked that they provided a video showing me the progress of my teeth through all 15 steps of the process. They also included chewies, a tool to remove the aligners, a case to store them, and a teeth whitening foam that is absolutely amazing!!! I get compliments on how white my teeth are all the time.
They were very “candid” with me. The consultant even pointed out that I would have a small spacing between tooth 23 and 24, just in case I missed that from watching the progression video.
All and all, I would definitely recommend Candid. I believe that my teeth look even better than the digital progression outcome.
What I have learned through this process is the case is not always around so you should have a predetermined safe place to put them because they are easy to misplace; it’s best to change your aligners at night or before bed, so you can sleep the pain away; it’s important to wear your aligners for whatever timeframe is instructed, these are your teeth and you want a successful outcome; I take way better care on my teeth than I did before the aligners, it teaches you good or better hygiene because you don’t want food particles marinading in your aligners; lastly the convenience of being able to take them off and putting them back on is everything. Sometimes you just want a little relief. Ohhh, I can’t forget to mention that you will likely lose weight And save on groceries because you won’t be eating as much. However, I can now say, my teeth are beautiful thanks to Candid.Taylor KlechaOhioCrowdingAge: 18 - 29
I am so amazed with the treatment I received from Candid Co. I was having so many problems with my teeth. I had pretty bad crowding on my upper jaw, which caused a bad bite pattern, so I got countless cavities, and was always in pain. I had constant headaches because of my bad teeth. I couldn’t eat anything hard or crunchy, and I was self conscious of how I looked.
I am a Published model and was having a hard time booking photo shoots because my smile wasn’t ‘photogenic’. I finally consulted my dentist and he HIGHLY recommended that I look into clear aligners. I did my research and narrowed my decision to two companies. I ultimately chose Candid because it seemed like they had better end results than anywhere else! Once I decided, I called the customer center, and they were very eager to answer all of my questions.
The starter kit came right to my house (with a prepaid return package), the steps were easy to follow, and I was ordering my Treatment Plan within no time! My FULL treatment plan was mailed to me, so all I had to do was start wearing the aligners. 22 hours a day, 2 weeks straight, and onto the next set!
In JUST 10 MONTHS I had gone from ‘Don’t show Teeth Taylor’ to ‘Smiley’! I am more confident with my smile, and don’t want to hide from the Camera! I am SO grateful to have found Candid, my life has been flipped upside down!
With that being said, I do have to share the Cons.
There are only two things. I want to mention the two reasons I didn’t give all 5 stars…. first- the aligners were hit or miss as far as comfortability. I know it’s not exactly a pleasant process, but the first two days of a new Aligner set is pretty uncomfortable. The aligners hurt, and had sharp edges which would cut the sides of my tongue and cheeks every two weeks. The second thing- the Candid Customer service team is almost impossible to get on the phone. Your best bet is to email them, and they might answer back within 24 hours.
But overall, they are amazing! Clear, good price, effective, and my results are incredible!
⭐️ ⭐️ ⭐️ ⭐️Staci NunezOdem, TXCrowdingAge: 30 - 39
I chose this company because I tried smile direct club and was denied. No reason was given to me why I was denied. Plus, I didn’t get a refund for my starter kit. I saw the commercial for Candid and they had 75% off the starter kit. I immediately called and ordered my starter kit. It was fast and easy!! The whole process was so quick! I wish I had done it sooner! The customer service is always there to help with any questions you have. I love this company and highly recommend!!Daniel G.Chicago, ILCrowdingSnaggletoothAge: 30 - 39
I really enjoyed working with Candid Co. to enhance my smile. Their customer support was phenomenal when my initial impression kit was too small for my mouth.
Word of advice for anyone: choose an in-person scan to be 1,000% sure your Aligners will fit perfectly.Lauren HindmanCanton, GAOverbiteCrowdingSpacingAge: 18 - 29
I went with Candid because they had the best customer service, product material and price hands down.
I went to 3 other orthodontists before them and Candid beat their price! I did the starter kit and scans all from my home, which I was thankful for because I could be comfortable and not embarrassed. I loved the fact I could do it all from home and have access to an orthodontist at any time about any questions I had in my process. They made sure I was happy with my teeth and if I wasn’t they would send refinements.