The My Byte app is one of the most recent additions to Byte’s ever-expanding offerings. Now, you can access all your treatment info in one convenient location. But does this app simplify treatment or add an extra layer of complication? That’s what we’re here to figure out.
In this guide, we’ll cover everything there is to know about the My Byte app. From its features to its bugs, you’ll get all the intel you need about the latest feature of Byte treatment.
Table of Contents
What is the My Byte App?
Chances are you’ve got a lot on your plate. Part of the appeal of at-home clear aligner treatment is that you can integrate it into a packed schedule more easily than traditional options like Invisalign.
That said, you’ll still have a few responsibilities during your Byte treatment. You’ll need to keep track of wearing and changing your aligners, submit monthly photo check-ins (if you choose), and use the HyperByte device every day. Luckily, the My Byte app can keep track of it all.
If you have an iPhone, you can download My Byte from the Apple App Store. If you have an Android, you can download it from the Google Play store. It’s completely free, so you don’t need to worry about the app piling on your treatment expenses.
Features
Is My Byte just another hoop to jump through, or a helpful addition to clear aligner treatment? Let’s look closer at the app’s features.
Notifications
My Byte features notifications to help you stay on top of your treatment responsibilities. These notifications are tailored to your personalized treatment plan. My Byte will let you know when it’s time to use the HyperByte, change your aligners, and complete optional monthly check-ins. With all these reminders in one place, you can free up the valuable real estate on your to-do list.
Simplified Check-Ins
Each month, you can submit progress photos for Byte’s team to review. It’s only required for certain cases, but they recommend it for everyone. These updates help them ensure your treatment is progressing as expected.
These check-ins also feature a few questions that help the Byte team better understand the little details of your personal experience. They’ll ask about the fit of each aligner, your HyperByte usage, and how many hours you’re logging with each set.
Like other remote options, Byte doesn’t have any in-person appointments — so the more information you share with them through these check-ins, the more intimately they’ll know your case and be able to advise you moving forward.
These photo check-ins also serve as a record of your treatment progress. When you see yourself every day, it’s difficult to notice incremental progress. If you’d like to track the movement of your smile during your treatment, you can peruse your previous photo check-ins to see how things are unfolding.
Bluetooth Connectivity
Byte treatment has plenty going for it, but one element that sets them apart from the competition is their HyperByte device. It’s a high-frequency vibration device that uses tiny micropulses to seat your aligners. Certain studies reviewed by our non-clinical team suggest devices like this might help teeth move faster.
You can connect your HyperByte to the My Byte app via bluetooth to track your daily progress.
You’ll need to use the HyperByte for five minutes per day, but you can use it more if you’d like. The app’s HyperByte tracking provides a unique opportunity to notice patterns and habits. If your HyperByte usage is consistently high the same week you experience less discomfort, that may inform how you use the device in the future.
The My Byte app helps you keep your device charged.
We all have a lot of gadgets to charge. Since the HyperByte will be a new addition to your rotation, you might occasionally forget to charge it. Thankfully, My Byte displays the device’s remaining battery, so you won’t be playing guessing games or missing out on important HyperByte usage because of a dead battery.
Easy Access to Support
My Byte puts all your customer support communication in one place. You can easily call, text, webchat, or submit a support request — all within the app.
There’s a support path for everyone. If you aren’t a big phone talker, you can opt for text support. If you prefer real time communication, webchat or phone may be the best fit. In our experience, we hear from Byte most quickly via phone call.
Treatment Progress Contextualized
Unlike many of their competitors, Byte doesn’t mail customers all their aligners at once. Instead, they only send the first 15 steps. Teeth don’t always behave exactly like your prescribed treatment plan intends. Byte breaks up your aligner batches so they can accommodate any necessary changes. Aligners beyond step 15 are considered continuation aligners.
If you check in with the Byte team during steps 12 and 13, they’ll be able to determine if you can continue on the original treatment plan, or if they need to make some tweaks. Either way, your continuation aligners should arrive on your doorstep shortly.
Judging by past reviews, it looks like some Byte customers gauged their treatment progress by how many aligners they had left in their treatment box — which caused confusion when it came to continuation aligners.
The My Byte app can ease some of that confusion by helping customers see the full scope of their treatment plan. When you open the app, it’s clear which step you’re on, and how many steps you have left (including continuation aligners).
User Feedback
Before My Byte debuted in 2022, customers had been requesting an app via online reviews pretty regularly. Now that the app is finally here, customers have mixed feelings.
On one hand, many customers report that by putting all their treatment needs into one place, My Byte has streamlined their user experience. However, Byte has also received some critical feedback. The good news? Their team responds to a large amount of these pointed reviews. It’s always a good sign when a provider welcomes constructive criticism instead of disengaging or getting defensive.
We read through hundreds of My Byte reviews in the Google Play and Apple App stores to get a sense of how Byte customers have received it. Here are the trends we noticed:
Pros
- Ensures a high level of treatment accountability.
- Notifications make it easy to stay on track.
- Clean, appealing design interface.
Cons
- Bluetooth connectivity issues.
- App calendar occasionally logs things on the wrong day.
- There’s no way to input HyperByte usage manually.
Customers rave about the clean design interface, the helpful notifications, and the added element of accountability. For many customers, My Byte seems to make an already convenient treatment even more so.
Although there’s plenty of glowing feedback, the reviews aren’t exclusively positive. Some users experienced issues with the app’s time-tracking abilities, which has created problems with logging daily HyperByte use and aligner wear.
Additionally, some customers experienced issues with Bluetooth connectivity, which also disrupts their logged HyperByte usage. When we spoke to Byte, they acknowledged this connectivity issue and said it’s among their top priorities in future updates.
The My Byte developers have already made tweaks and rolled out updates to improve the user experience. This gives us confidence that they’ll eventually resolve any current issues.
Byte offers a lifetime guarantee on your treatment results — but there are stipulations to this generous promise. For one, compliance during both treatment and aftercare. Some reviewers worried that any incorrectly logged information in My Byte could affect their lifetime guarantee. We spoke with a Byte representative about this, who assured us that customers won’t have their lifetime guarantees revoked because of a bug in the app.
As long as you’re completing your photo check-ins and complying with your treatment guidelines, you’ll remain eligible for the lifetime guarantee. During your photo check-ins, you can write to Byte and explain any discrepancies between your logged time and the actual time you spent wearing your aligners or using the HyperByte.
Keep in mind: My Byte isn’t a mandatory part of treatment. So if you’re experiencing persistent issues, you can manually log your treatment information through Byte’s online patient portal instead.
Final Thoughts
The My Byte app has the potential to simplify the Byte patient experience and make treatment more organized and efficient. Some customers have loved their My Byte experience so far, but judging by the app’s reviews, there are still a few bugs to work out.
The app is still in its early days, but we are encouraged to see that the developers are responding to so many of the online reviews. Byte says their team is updating the app based on user feedback — so if you share your opinion about the app, know that they’ll take it into account.
Frequently Asked Questions
Can I complete photo check-ins through the My Byte app?
Absolutely. You can take photos in the My Byte app for these check-ins. You’ll also be prompted to answer a few questions about your treatment — all within the app.
Can the My Byte app connect me to Byte’s customer service team?
Yes! Through the app, you can call, text, use webchat, or complete a support request.
Could a My Byte app glitch interfere with Byte’s lifetime warranty?
Byte knows that technology has issues from time to time. As long as you’re completing your photo check-ins and following your treatment plan, Byte should honor your lifetime guarantee. If you’re concerned that the app is misrepresenting your treatment compliance, you can reach out to Byte and explain the situation.
Can I order aftercare retainers through the My Byte app?
You can’t currently order Byte products through the app. Judging by their reviews, this seems to be a popular idea among customers, so it’s possible they’ll add it in the future.
Where can I find the My Byte app?
Android users can download it from the Google Play store, and anyone using iOS can get it from the Apple App Store.
Does the My Byte app cost money?
Nope. It’s completely free.
Do other at-home clear aligner providers offer a proprietary app?
Competitors like SmileDirectClub, Candid, and NewSmile each offer their own app to use throughout treatment.
If I don’t have a smartphone, how will Byte monitor my treatment?
If you don’t have a smartphone, you can complete your photo check-ins through an online patient portal. However, these check-ins are optional unless you have certain conditions.
Can I switch between the online portal and the My Byte app?
Absolutely. If you try Byte’s app and you don’t like it, you can switch to the patient portal, and vice versa.
Is the HyperByte device included in my treatment package?
Yes! Byte includes the HyperByte in the cost of their aligner bundle.
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