Is every SmileDirectClub customer a happy one? No. Still, most SmileDirectClub customers express positive feedback and truly love their results. In general, the happiest customers are those who had smaller, simpler corrections to make. While SDC is limited to treating mild-to-moderate misalignments in the front six teeth of each arch, there is still a wide range within this. People closing gaps and addressing crowding were more likely to view their experience positively than those with more complex issues.
So, what do people love about SDC? At the top of the list is the price, which is thousands cheaper than in-office treatment. Up next is the simplicity; check-ins are all online, and there aren’t many of them, making it easy on your schedule. And finally, while the experience with customer service is mixed, many people felt they were fully supported along the way.
But this is just a quick overview. Dig into the details with the authentic customer reviews below.
Smile Prep offers readers a small financial incentive in exchange for their unbiased reviews. We require proof of purchase before accepting reviews, and all reviewers must have completed at least three months of aligner treatment. You can learn more (and find out how to submit a review of your own) by checking out our customer review page.
Customer Ratings
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Filters: 4,5 Star Reviews, All Conditions TreatedResults: 1 through 30 out of 88 results← Previous PageNext page →Trish M.Iowa3 years agoCrowdingI wore braces for 4 years with ALL the bells and whistles – headgear, rubberbands etc. and then retainers nearly full time all through high school, and nightly for another 4 years. As soon as I stopped wearing my retainers my teeth shifted back. I saw an ad for Smile Direct Club on Facebook, and loved that they had a payment plan, so I decided to order. At the time they only did impression kits, so I did my kit and received my aligners in almost exactly 5 weeks to the day of ordering.
They also only sent 1-2 months at a time then. My aligners were always delivered on time each month. One time I got someone else’s aligners, but I’d received 3 months worth that shipment so I was easily able to get the correct ones in time.
I had a 10-month plan, and did not need refinements. I’m now three years post treatment and very happy with what SDC did for my smile. My bottom teeth aren’t perfect, but they don’t show in my natural smile and they’re WAY better than they were, so I’m not complaining. I do have to wear my retainer 8 hours a night or they start to shift, but I expected this considering my previous orthodontic experience.
I know some people have some customer service issues, and SDC isn’t always prompt, but I didn’t personally experience any of these issues. I definitely recommend anyone interested in cosmetic straightening without spending $5k+ and needing to inconvenience their routine with extra in-person visits get a scan and see if SDC can help them!
Helpful?Hayley H.Minneapolis2 years agoCrowdingSnaggletoothIt was not an easy journey. Some habits will need to be changed, like drinking coffee at times when you are not having a meal need to be avoided as you cannot be eating or drinking anything other than water with your aligners on. I have to also bring toothbrush to work, brushing and flossing after lunch at work, it was weird at first but just what you needed to do to make sure you are wearing aligners most of the time. No more snacking throughout the day as well, unless you want to be brushing your teeth 5 times a day.
Customer support was good. So my 2nd month aligners was messed up in their own package, one pack has 2 of the upper aligners and one of the pack in my 3rd month has 2 bottom aligners. However, issue was not solved as it will take more than 3 weeks to get them to ship me a new set, so they suggested me to move forward with the treatment ignoring the mismatched set. It was painful and definitely doesn’t fit well at first when you skipped a set but my teeth eventually just got used to it.
Most importantly, it works! My front teeth used to protrude so much that I don’t have the confidence to smile when posting for pictures. Now, my teeth have been the straightest they have ever been.
Helpful?Tiana B.Green Bay, WI3 years agoCrowdingI stayed in a Facebook group for a few years and watched people’s before and after photos. I honestly hated my teeth and I figured anything was better than the super crooked teeth I had. I also heard Invisalign invested in 30% of the company! I’m not completely finished with my plan but I will need refinement! I’m extremely satisfied already but I am just excited to see what more they can do.
Customer service has been amazing with communicating with me with getting my refinements done. I went to a smileshop and had a scan done and they were so friendly and explained everything. I am in the process a scheduling another scan to get My refinements because I believe it would be more accurate. My advice to someone is just be open minded. The process is worth it if you are willing to put in the time and truly want/need the results. Know that you maybe in aligners longer than your projected plan because heck braces take years so why wouldn’t clear aligners!
Helpful?Ciara O.Coquitlam, Canada3 years agoCrowdingSpacingI have always had insecurities about my bottom teeth, overcrowded, hard to brush, generally embarrassing. I have never been able to afford braces and was looking into Invisalign. It’s a lot of money so I took my time making a decision but found out about SDC in the process.
I did about a year of research on SDC before taking the leap. I knew every bad thing that could happen but all the good outweighed the bad. I knew SDC was only for a quick straight smile and not a proper smile. My treatment was 7 months along because I had severe crowding, had no issues with any of my aligners, I got to month 7 and my teeth weren’t straight yet so I get 3 more months to fix the problem tooth.
The process was generally quick. I didn’t have to wait long for anything. I had a 3 aligner a month plan, 1- one week, 2- 1 week, and 3/4 2 weeks. mild pain on my first set and some sets in months 5-6 when major shifting started. the pros: was very cheap. I paid $2200 CAD out of pocket. I paid in a lump sum instead of over time. I’m happy with how they turned out. the process was quick and easy. the cons: My bite is a little off, but it was when I started so I traded ugly teeth and an off-bite for nice teeth and an off-bite. The retainers suck and are too much money. $100CAD for 6 months wear on one retainer. You can get a Hawley or a sturdier one from another company for around 400CAD and those last 5-10 years.
My first retainer was free so I won’t need to purchase one yet but will be going with someone else for my retainers. All in all I recommend SDC IF you have already gone to a dentist to make sure you have a healthy mouth that can go thru aligners. and you actually do your research and are aware that you won’t get PERFECT results. Most of the negative reviews stem from people who did no research and expected something that is impossible with clear aligners.
Helpful?Eddie P.Roanoke, Virginia3 years agoSpacingTooth GapI chose Smile Direct Club because of the price and the fact that there was the option to just wear the aligners for 10 hours at night. This eliminated the problem of having to take them out and clean them every time you eat or drink. I have always had a gap between my front teeth that I was self-conscious about. The process of ordering them was very easy and customer support was always quick to answer any questions I had. I finished my aligners in September and since my teeth aren’t exactly as I had hoped (still a gap in the front), I contacted smile direct club and they are sending me some refinements (more aligners) to help me further close the gap in my front teeth. Hopefully this will do the trick!
Helpful?Eric A.Colorado2 years agoSpacingTooth GapBasically I want to say that these are painful. The worst part about them is the pain and cleaning them. I am a germophobe and I swear it grosses me out to look at them after I take them out. But if you can get through the pain and the grossness you can have some great results!! I have been at it for a while, because I had to take a break due to a loss in the family and my mental health but I am back on the train now. I had to go back a few aligners because my teeth shifted back. My dentist is happy with my progress and said that I will need a permanent retainer after this is over. I will be happy to pay for it because I dont want this work to go for nothing. Keep in mind my photos arent final (:
Helpful?Louisa F.Christchurch3 years agoCrowdingI chose smile direct club because the price attracted me – I also knew I didn’t want visible braces at my age so the invisible aligners seemed like a great idea. So far I am very happy with my results I have had one set of original aligners and have recently started on my realignments (sent in new moulds of my teeth for new aligners) as the crowding on my bottom teeth was quite bad and I needed some fine adjustments.
I wanted to correct the overcrowding on my lower teeth which is exactly what smile direct have fixed for me so far I’ve only got two months to go for a straight smile. I started my treatment in January. The customer support is great, you can message any queries or worries to the Facebook messenger chat and they will get back to you within a couple of hours. You will also receive emails to clarify your chat from the messenger app with further details.
I went into the clinic to get a scan first and have used an impression kit also for realignments and I have noticed to the difference in the quality of aligners. For anyone thinking about purchasing aligners from Smile Direct and you are feeling self-conscious about your teeth go for it! Just be strict on yourself about cleaning them and your teeth between meals and plan your meals/ eating and drinking non-clear liquids well ☺️
Helpful?Jason L.Dallas, TX3 years agoCrowdingSpacingTooth GapIf you are on the fence about this…hop down and head over to make it happen! Is it painful, yes. Is it hard to wear them all the time, yes. Is it risky, yes. But, if you are like me and you think that you could benefit from some minor corrections, then go for it! If you have a LOT of moving to do, you probably need to see a regular orthodontist and get braces. For the minor stuff, this is the way to go! Join a group and ask questions! I did have to have refinements, but seriously just relax and do this. Oh, also if you are one of those absolute perfectionists…go see an orthodontist. This is not for you. This is for people with a “C” smile who want to go to a “B+” or maybe “A-” if you are lucky.
Helpful?Kylie C.USA3 years agoSpacing5 stars. 10/10. 100%. I chose smile direct club to straighten my teeth after hearing nothing but great things about the company. I never had braces when I was a teen and have always been insecure about my gapping. I just straight up have tiny teeth, think toddler size. I looked to smile direct club to bring my teeth together and straight so they didn’t jut put anymore and smile direct club delivered. I did the impression kit myself, super easy with easy to follow instructions. Did the daytime aligners and never once had any sort of problem!
Anytime I had a question I emailed customer service and they were sure to get back to me very promptly and ridiculously nicely. I’m left with straight teeth after finishing treatment and the small gaps I do have left are simply because of the size and shape of my teeth, that I can get bonded if I want to but I don’t feel the need to, I’m happy with my smile now.
Helpful?Frank B.Orlando, Fl3 years agoCrowdingI choose SDC because I was so nervous and self conscious about talking to anyone about my smile that I found it more comfortable to do it remotely. The initial molds were difficult to use so I went to a smile shop and it was very smooth process. I definitely recommend going to the smile shop if there’s one in your area. The instructions were easy to follow, as long as you follow everything how the recommend you should be great. I had a check up with a dentist before just for general cleaning and making sure I didn’t have other issues before starting.
Helpful?Ella W.Joppa, Maryland1 year agoSpacingTooth GapI decided to get aligners because I was insecure about the gap between my two front teeth. Honestly, what made me choose Smile Direct Club is because they had an ongoing promotion! Plus they had options for overnight aligners, since all day ones were NOT for me. I was a little surprised by how much the first night hurt, but thankfully the pain eased quickly! Nowadays, I’m just surprised by how fast it goes! I’m already halfway done my treatment and it feels like I just started. If there’s any advice I’d give, it’s not to be put off by the initial discomfort! It passes quickly, and it’s totally worth it. Already, I see a world of difference, and my confidence has definitely improved. I’d definitely recommend!
Helpful?Salina S.Leming2 years agoTooth GapI purchased aligners because I have always wanted a straighter smile. I chose Smiledirect Club because I would be able to basically do it all myself and not have to worry about making routine appointments at an office. I am very happy with this company and my results. My goal was to correct the gape in between my two front teeth. I feel that I was completely supported by this company and they were very helpful even when my first teeth impressions weren’t perfect they happily sent me another kit to redo them for free. I did need to send in progress photos so that the orthodontist had an idea of how I was doing and if we needed to make any changes and luckily they did this through email so it was much easier and faster than going to an actual office. I would greatly recommend Smiledirect Club because I am very happy with my results and the process overall was very simple and easy to understand which made it so much better.
Helpful?Corrie M.Woodbridge, VA3 years agoCrowdingSnaggletoothI was honestly super skeptical when I started because the reviews I could find were all over the place.
I decided to go to their mobile smile shop and I was pretty impressed with the before/projections and I know I didn’t have a ton of teeth that needed to move – just 2 that were bugging me so I signed up.
Aligners came in literally the day before they were supposed to. I followed the 22 hours a day and never drank anything but water with my aligners.
My teeth needed a little extra push after I finished the plan so I got a set of refinements that really did the trick and got my teeth exactly where the plan said they would be.
I really enjoyed it and the fact you can get it all done at home. I would do it again if I had the choice.
Helpful?Angel G.Lacey, WA1 year agoCrowdingOverbiteI wanted to straighten my teeth whether it was braces or aligners, whatever got the job done and cost effective. Aligners seemed the route to go to and smile direct club was one of the potentially clients I was looking at. I couldn’t pass on smile directs club savings and cost with insurance, A little over $600 to get my teeth straighten out! I’ve been more than pleased, straightened out teeth, whiter teeths, and cleaner mouth hygiene . Smile direct club was easy and made working with them a pleasure.
Helpful?Tiffany Z.Cleveland3 years agoCrowdingSpacingSo first off let me start with saying I’ve had braces prior to doing SDC. I didn’t wear my retainers and my teeth shifted so when I saw the commercials for it I decided why not.
I went into a smile shop and got a scan because I figured there are lots of things that can go wrong if I just do the imprints at home (but I get that some people don’t have that luxury but if you can, go and get scanned). The scan was fine, the 3D image of what my teeth would look like at the end was great, so I decided to do it.
My ‘teeth’ (that’s what I call the aligners) came 5 weeks after my scan and I popped in the first set. It hurt soooo much but after a childhood of braces the pain was familiar and went away after going through a couple more sets.
The whole treatment experience was fine, I never had an issue with the teeth fitting wrong or things coming broken. But my only issue is that towards the end of my 5 month treatment I noticed that my teeth weren’t as straight as I wanted them to be. One tooth was slightly recessed(?), it wasn’t flush with the rest of my teeth. And my K9’s weren’t completely straight.
So by now I’ve finished my treatment and I go into the smile shop to get another scan to hopefully start a round of refinements. The employee at the shop said he saw what I was talking about and that I would be approved for refinements. 2 days later I get an email from the dental team saying that I was denied and that nothing further could be done. Needless to say I was livid. I paid a lot of money to straighten my teeth and now they weren’t even what I wanted them to be. I chatted with a representative and he said per policy if the dental team says nothing else can be done you can’t get a refund. So I said whatever let me just get my retainers and be done with it. I’ve made an appointment with the orthodontist to see if regular braces will fix my teeth. Which really it’s just some minor moving.
All in all I would recommend SDC for people who’ve had braces or don’t need significant changes to their teeth. And I would also recommend that you go in every 2 months ish and get a scan to see if any refinements need to be made.
TL;DR – It’s worth it in my opinion, but just make sure you don’t have any major things to do with your teeth or else it might not be for you.
Helpful?Ken C.Tennessee, TX3 years agoCrowdingI enjoyed using SMILE DIRECT CLUB. I went into the smile studio to get my scan done as I had heard the kit they mail you doesn’t work well. I had a 4 month plan and I completed it with good results, however I felt like the improvement was 75%, not 100% like I had hoped so I went back to the studio for a new scan and got another 3 months of refinements. The first few weeks are tough, but stick it out and it will be all good. Make sure you see a dentist beforehand. My final recommendation is a cheap electric nail file to smooth out the rough edges on the aligners.
Helpful?Victoria R.USA3 years agoCrowdingSnaggletoothI had been researching clear aligners for years. In 2019 when I found out I had a Smile Shop in my city, I decided to make an appointment. It was no pressure, they took a scan of my mouth and I was a perfect candidate. My aligners arrived within the time frame they promised. My teeth were not tracking about 1/2 way through treatment so I got a rescan, they submitted it, and I was approved for a mid-course correction.
Again, aligners arrived within the time frame I was told. I got to the end of the mos course correction and my teeth are not quite at the projected outcome so I have requested refinements. Since smile shops are closed, I will have to submit impressions. I am confident I will get the smile I want at the end of my refinements.
Helpful?Aaron S.California3 years agoCrowdingI went in to a Smile Direct Club shop and got the 3d printing model (right before COVID hit). I was super skeptical that it would work, but after seeing all the examples they show you about their own customers, I figured they would probably be in major legal problems if those pictures were fake. So I decided to do it, and could not be happier! My teeth were fixed exactly within their 7 month timeframe, and my teeth were not “mild” or “light” or “easy” task.
My teeth looked like they came out of the part where Jafar is dressed up as that homeless guy in Aladin. My teeth look amazing and the whole experience has been spot on! All the aligners have fit, granted there were times when I really had to push a bit to get them to fit, but they did fit, and they sometimes hurt a little (to be expected) but much less than braces. I loved the Smile Direct experience and would 100% recommend it to folks (which I do all the time with my beautiful new smile. :D)
Helpful?Juan M.Baltimore3 years agoCrowdingSnaggletoothI have been using Smile Direct Club for about 8 months. While it has taken a lot longer than I expected due to COVID-19, it has been great. The aligners are comfortable, they are lightweight, and they are reasonably priced. If you are looking for a cost-effective option as opposed to other methods, give it a go. You just need to trust your gut and if something feels wrong, get it checked out. If you haven’t been to the dentist in years, this probably isn’t for you.
Helpful?David B.Durham, NC3 years agoSpacingTooth GapOverbiteI was always scared to smile and I always had a low self esteem so I decided to fix my teeth with the cheapest way possible which ended up being smile direct club. When I first went in for the scan they seemed very pushy for me to start quickly as all I was very suspicious but I went along with them. My teeth hurt which I would expect since my teeth were being moved around. 4 months in out of my total 6 month treatment I started seeing major changes. I am now done with treatment and couldn’t be anymore happier. I can finally smile and feel confident in my own skin. I did have to do a 2 months of refinements but it was all worth it.
Helpful?Angel G.Olympia, WA2 years agoCrowdingOverbiteMy teeth were never bad , I would have ppl compliment my smile. Sadly my teeth were a little crowded on the bottom and I’ve noticed as I’ve gotten older that the crowding only seems to be getting worse. So I have always had the idea of getting my teeth straighten out but never pursued forward with that idea because of cost I would have to pay. With covid and facemask I thought it was the perfect time to take action so I did a little homework, and came to the conclusion that braces and invisalign was too expensive. And settled with smile direct club, which I ended up paying $680 with insurance and received a $50 gift card as well. I have now completed my 4 month journey and I have really enjoyed my results for the cost I paid, I can’t complain about that. I do feel like my teeth could be even more straightened out. I’ll see if I can have smile direct club work on my smile a little more. But i have enjoyed the transformation of my teeth, I’ll definitely get more compliments on smile.
Helpful?Lindsay K.Dallas, TX3 years agoCrowdingSpacingI am super happy with my results on SDC! If you are still thinking about spending the money, just do it. I wasnt expecting much and I had some disposable income from my tax return so I decided to give SDC a try. It was so worth it. My bottom teeth are 10x better and my confidence level is so much higher now.
To note:
1. This is not the perfection of traditional braces. This is a cheaper, faster, alternative.
2. The pain is tough with each new aligner. Use some OTC pain pills and start new aligners at night.I hope your results are as awesome as mine!
Helpful?Kayce A.Orlando, FL3 years agoOverbiteSmile Direct has been LIFECHANGING for me. Hands down, the best decision I have made for confidence in my life. I completed my treatment over the course of one year, initially a 5-month plan with two 3 month refinements afterward.
I wouldn’t recommend their retainers…my dentist put in a permanent retainer for $335 top and bottom. I would ask your ortho or dentist about this after you finish or else you will be paying $99 every six months for life.
Everyone has different opinions and results, but I would just say that if you are on the fence, go for it. It is a great program if you actually follow it and stay tough and true to the plan!!
Helpful?Kevin E.Maine3 years agoCrowdingSpacingTooth GapSmile Direct Club is a great company with friendly staff. Sometimes they can be hard to get a hold of but usually not too bad if you go through IG or FB. I completed my journey not long ago. It was tough to stay on track. Sometimes I would forget to wear my aligners but I realized that as long as you get back on track quickly you are okay. The plastic is not bad in your mouth but I also brushed my teeth a lot during the 6 months that I had to wear my aligners. They recommend 22 hours a day but I probably did 20 on average. Sometimes it was nice to have them out for a while. Also, their whitening kit works well but it doesn’t last as long as they claim but it does work well. Overall, for the price I was very happy and no real complaints.
Helpful?Erin G.Abingdon3 years agoCrowdingOverjetI started my smile direct club journey may 4th, 2020. I am over the moon with my progress so far! I had an overjet and crowding and have dealt with minimal pain. Customer service has been golden, I can’t brag in them enough! I highly recommend smile direct club.
Helpful?Jayne-Marie V.Langhorne, PA3 years agoCrowdingOverbiteUnderbiteAfter having braces for about 10 years off and on and then not wearing my retainer I finally was ready to make a change. I chose smile direct club because it was all online without any annoying office visits. I did the impression kit, everything was approved. I received my aligners within 4-6 weeks. And started the process immediately. Each week I had to cut off one molar because during the shipping process I had a root canal and crown put on. The aligner didn’t fit it. But I was approved to cut it down off that last molar since it didn’t affect it at all. I recommend smile direct club to anyone who asks.
Helpful?Megan M.Massachusetts3 years agoCrowdingI had braces as a teenager and did not wear my retainer as an adult. I’ve found myself increasingly smiling less and less with teeth in photos. My crowded teeth were impacting my confidence and I decided it was time to fix that. I was a little skeptical when I went in for my smile scan, but my friend had success with SDC so I decided to continue with the process.
My aligners arrived on time and each set fit well. I did have to file some of them, but I didn’t mind that. I was satisfied with SDC customer service, any question I had during the process, I FB messaged SDC and they answered right away. My retainers arrived a few weeks early so I had them right when my plan was done. Overall I am happy with my results and found the process to pretty much match what I had expected and I would recommend to others.
Helpful?Monica R.Jacksonville, FL3 years agoCrowdingSnaggletoothI chose this company because it’s popular and cheaper than getting braces (which would have cost me $4000). I had them before but lost my bottom retainer. Customer service has been okay’ish but reflects the price. I didn’t care for phone service but chatting through Facebook chat service has been best. I felt like my initial imprint sucked, but I went to get scanned and my aligners feel much better, but ultimately extended my 4-month plan to a 6-month plan. So I would say be patient and don’t call if you need help.
Helpful?Shelby M.Seattle, WA3 years agoCrowdingPreviously I had braces for bite issues and major crowding as a teen. Like many others, I stopped wearing my retainer and the teeth moved slightly back to where they were before. Because of this, I was self-conscious about my smile. I decided to do Smile Direct Club because of their telehealth convenience and also lower cost. I only had front teeth I was concerned about and my smile plan was 6 months.
As far as my experience, I followed instructions thoroughly and also made sure I had healthy teeth prior to starting treatment. My plan was 6 months and I was happy with the results after this time frame. I would recommend Smile Direct Club to adults whom may previously have had orthodontic work but still have mild flaws to work out.
Helpful?Jeremy B.Des Moins, Iowa3 years agoCrowdingBack in the day as a younger kid I had braces. After a mouth injury, my teeth shifted a little bit. I didn’t have the cash to afford the expensive ortho method so I went with SDC route. Overall I am happy.
Pros:
This works.
Cheap.
Easy.
Fast.Cons:
Painful
Slow shipping
Can’t drink coffee all day.It is a great program. Just have faith and be patient. Nothing happens overnight. Even some of my aligners made my teeth a little worse at times and I thought I was regressing. Ultimately my teeth made great progress and I am very satisfied.
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